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Cx Program Director Jobs (NOW HIRING)

Avis Budget Group

Manager, CX Ops Enablement

Flushing, NY · On-site

$80K - $120K/yr

Provide field feedback to the Sr. Director, CX Operations Enablement to help refine programs and tools. * Location Reviews & Coaching * Conduct location reviews to identify gaps in execution and ...

Avis Budget Group

Manager, CX Ops Enablement

Phoenix, AZ · On-site

$80K - $120K/yr

Provide field feedback to the Sr. Director, CX Operations Enablement to help refine programs and tools. * Location Reviews & Coaching * Conduct location reviews to identify gaps in execution and ...

Avis Budget Group

Manager, CX Ops Enablement

Flushing, NY · On-site

$80K - $120K/yr

Provide field feedback to the Sr. Director, CX Operations Enablement to help refine programs and tools. * Location Reviews & Coaching * Conduct location reviews to identify gaps in execution and ...

Avis Budget Group

$80K - $120K/yr

Provide field feedback to the Sr. Director, CX Operations Enablement to help refine programs and tools. * Location Reviews & Coaching * Conduct location reviews to identify gaps in execution and ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

New York, NY · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

Austin, TX · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Energy CX

Director of Compliance

Chicago, IL · On-site

$135K - $165K/yr

Director of Compliance About this Job Energy CX is hiring a Director of Compliance to build out the ... programs, and compliance infrastructure that doesn't exist at Energy CX today. If you excel at ...

Energy CX

Director of Compliance

Chicago, IL · On-site

$135K - $165K/yr

Director of Compliance About this Job Energy CX is hiring a Director of Compliance to build out the ... programs, and compliance infrastructure that doesn't exist at Energy CX today. If you excel at ...

HDR

Client Experience Director

Omaha, NE · On-site

The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping ... Communicate and celebrate CX Program successes and milestones. Client Insights, Research and ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

We are seeking aDirector, CX Business Systems to lead our Post Sales / Customer Experience (CX ... Lead and develop a high-performing team of Business Systems Analysts (BSA) and Technical Program ...

Braze

Director, CX Business Systems

New York, NY · On-site

We are seeking aDirector, CX Business Systems to lead our Post Sales / Customer Experience (CX ... Lead and develop a high-performing team of Business Systems Analysts (BSA) and Technical Program ...

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Cx Program Director information

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$34.5K

$71.8K

$114K

How much do cx program director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for cx program director in the United States is $71,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Cx Program jobs?

The most popular types of Cx Program jobs are:

What are popular job titles related to Cx Program Director jobs?

For Cx Program Director jobs, the most frequently searched job titles are:

Infographic showing various Cx Program Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $71,799 per year, or $34.5 per hour.

Manager, Retail Experience Program Management & Analytics

Fountain Valley, CA • On-site

Hyundai Motor Company
See more jobs at Hyundai Motor Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Own and advance Hyundai's end-to-end retail Customer Experience (CX) measurement strategy across various touchpoints.

  • Lead front-end enterprise program management for the omnichannel CX platform, including stakeholder engagement and change execution.

  • Manage program documentation, vendor relationships, and develop performance metrics to support CX initiatives.

Job description

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL
#LI-OnSite
WHAT YOU WILL DO
  • Own and advance Hyundai's end-to-end retail Customer Experience (CX) measurement strategy across sales, HCUV, digital, retail service, and mobile service touchpoints. This role translates customer feedback, operational data, and dealer performance signals into timely, accurate, and actionable insights that improve customer outcomes, strengthen dealer execution, and support measurable business performance improvements.
  • Lead front-end enterprise program management for the omnichannel CX platform, serving as the primary connection between platform capabilities and national, region, field, dealer, and supplier stakeholders. The role identifies gaps and opportunities, determines root causes, prioritizes actions, drives adoption of insights and tools, and supports change execution across the retail network.
  • Key scope includes CX platform product execution and supplier management; insights enablement through dashboards, analytics, governance, and field engagement; customer-centric recognition program administration; and integrity-related dealer communications requiring cross-functional coordination, leadership review, and legal alignment. 
HOW YOU WILL MAKE AN IMPACT
  • Serve as primary business owner for the omnichannel CX platform, supplier relationships, and CX strategy execution.
  • Lead end-to-end CX program management, including governance, requirements, prioritization, implementation, renewals, issue resolution, and vendor oversight.
  • Evaluate and improve customer experience measurement, survey processes, data quality, platform functionality, and operational performance.
  • Deliver actionable insights through dashboards, reporting, analytics, stakeholder engagement, and field support materials.
  • Recommend policies, standards, and process improvements to enhance data integrity, adoption, and performance outcomes.
  • Monitor survey integrity, investigate concerns, and support appropriate follow-up actions.
  • Develop playbooks, standards, and remediation plans to improve dealer sales and service performance.
  • Manage program documentation, communications, operating procedures, and stakeholder alignment.
  • Develop and maintain KPI tracking, dashboards, reporting tools, and program performance metrics.
  • Lead dealer recognition programs, including supplier coordination, fulfillment, communications, and administration.
  • Manage integrity letter development, review, approval, and distribution processes.
  • Oversee program budgets, vendor spend, accruals, payments, and scope-to-spend alignment.
  • Collaborate with Purchasing, Finance, Legal, IT, suppliers, and business stakeholders to support CX initiatives.
  • Support PR/PO processing, contracts, statements of work, renewals, and related documentation.
  • Coach and develop direct reports, conduct hiring activities, performance reviews, and employee development planning.
  • Work independently to manage multiple priorities, risks, deadlines, and program deliverables.
  • Serve as backup support for the Customer Feedback & Analytics group when needed.
WHAT YOU WILL BRING TO THE ROLE
  • High school diploma required.
  • Bachelor's degree in business, marketing, analytics, customer experience, communications, or a related field preferred.
  • Master's degree a plus.
  • Eight or more years of related experience, including at least two years in a supervisory or people leadership capacity.
  • Experience leading customer experience, voice-of-customer, analytics, survey, retail operations, or enterprise platform programs preferred.
  • Automotive, dealer operations, field operations, or retail service experience a plus but not a requirement.
  • Three or more years of business administration, program management, project management, vendor management, or cross-functional initiative leadership preferred.
  • Ability to lead complex, cross-functional programs from strategy through execution, with accountability for scope, timing, quality, budget, and stakeholder adoption.
  • Strong analytical capability and ability to interpret CX, survey, operational, and performance data into actionable recommendations.
  • Excellent written, verbal, and executive communication skills.
  • Strong interpersonal, leadership, coaching, and stakeholder management skills.
  • Ability to influence without direct authority and build alignment across internal teams, regions, field personnel, dealers, suppliers, and business partners.
  • Project management, customer experience, analytics, or related certification a plus.
  • Ability to manage budgets, vendor deliverables, payments, schedules, risks, and competing priorities.
  • Ability to identify and quantify business opportunities related to process improvement, retail operations, dealer performance, customer experience, and platform adoption.
  • Proficiency with reporting, dashboard, presentation, and business productivity tools; ability to learn and apply CX platform functionality.
  • Ability and willingness to travel periodically.
WHAT HYUNDAI CAN OFFER YOU
  • Compensation Range: $91,000 - $130,000
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS
  • Physical requirements: Normal office duties

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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