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Cx Operations Jobs in Florida (NOW HIRING)

Horatio

CX Systems Architect (CRM Administrator)

Miami, FL · On-site

$232K/yr

... of the CX operation. You will architect the business logic--triggers, automations, and macro ... libraries--to eliminate manual friction. • Act as the vital link between Operations, Product, and ...

Blue Prism Group

Director of CX AI

Jacksonville, FL · On-site

The SS&C Advent CX organization is focused on elevating customer experience across global support operations through optimization, modernization, and thoughtful adoption of emerging technologies.

RSM

Experience Design Manager- CX

Tampa, FL

$110.10K/yr

... enterprise CX strategy. This role translates client insights, behavioral signals, and business ... Translate client insights (VoC, operational data, behavioral signals) into actionable experience ...

RSM

Experience Design Manager- CX

Miami, FL

$111.40K/yr

... enterprise CX strategy. This role translates client insights, behavioral signals, and business ... Translate client insights (VoC, operational data, behavioral signals) into actionable experience ...

RSM Global

Experience Design Manager- CX

Coral Gables, FL · On-site

$111.40K/yr

... enterprise CX strategy. This role translates client insights, behavioral signals, and business ... Translate client insights (VoC, operational data, behavioral signals) into actionable experience ...

SS&C

Director of CX AI

Jacksonville, FL · Hybrid

The SS&C Advent CX organization is focused on elevating customer experience across global support operations through optimization, modernization, and thoughtful adoption of emerging technologies. Why ...

SS&C Technologies

Director of CX AI

Jacksonville, FL · Hybrid

The SS&C Advent CX organization is focused on elevating customer experience across global support operations through optimization, modernization, and thoughtful adoption of emerging technologies. Why ...

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Cx Operations information

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

What are the most commonly searched types of Cx Operations jobs in Florida? The most popular types of Cx Operations jobs in Florida are:
What are popular job titles related to Cx Operations jobs in Florida? For Cx Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Cx Operations jobs in Florida look for? The top searched job categories for Cx Operations jobs in Florida are:
What cities in Florida are hiring for Cx Operations jobs? Cities in Florida with the most Cx Operations job openings:
Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Florida as of May 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 20% Physical, 20% Hybrid, and 60% Remote job distribution.

CX Operations Manager (Americas)

IGEL Technology GmbH

Fort Lauderdale, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

THE ROLE:
Senior Revenue Operations Support Analyst - Americas is responsible for supporting and optimizing the operational execution of the Customer Success and Renewals organizations. This role focuses on driving renewal performance, improving operational efficiency, and delivering data-driven insights that enable predictable retention and expansion outcomes. Senior Revenue Operations Support Analyst partners closely with Customer Success, Renewals, Sales, Finance, and IT to analyze performance, identify opportunities, improve processes, and ensure systems and reporting effectively support the customer lifecycle.
TASKS AND RESPONSIBILITIES:
  • Analyze customer, renewal, and expansion data to identify risks, opportunities, and actionable insights.
  • Support renewal execution by partnering with Customer Success, Renewals, and Sales teams to ensure renewal targets are planned, tracked, and delivered
  • Maintain and improve on renewal forecasting, pipeline reporting, and performance dashboards for operational and executive audiences.
  • Identify and drive process improvements to increase renewal efficiency, reduce churn risk, and improve customer experience.
  • Manage multiple concurrent initiatives and drive projects to completion with minimal oversight. • Partner cross-functionally with Finance, Sales Operations, IT, and other operations teams to align data, systems, and processes.
  • Provide Dynamics and ServiceNow operational support and training for Customer Success and Renewals teams.
  • Partner with IT to understand new system capabilities and enable teams to effectively adopt enhancements.

EXPERIENCE AND QUALIFICATIONS:
  • 3-5 years of experience in CX Operations, Renewals Operations, Sales Operations, Business Analytics, or a similar role in a SaaS or technology environment.
  • Strong proficiency in Microsoft Excel and PowerPoint; able to analyze data and present insights clearly and effectively.
  • Hands-on experience with Microsoft Dynamics CRM and ServiceNow, particularly in support of renewals and customer workflows.
  • Strong analytical skills with high attention to detail and the ability to synthesize complex data.
  • Experience building dashboards and reports using Power BI or similar data visualization tools.
  • Excellent written and verbal communication skills; comfortable tailoring messaging to different audiences.
  • Proven ability to manage multiple priorities and operate effectively in a fast-paced environment.
  • Bachelor's degree in a business, technical, or analytical field (or equivalent experience).

WE OFFER:
  • Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
  • 11 company-paid holidays per year
  • 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
  • Sick time of 10 days per year, with rollover of unused days
  • 401(k) plan with 100% company match
  • Paid maternity and paternity leave
  • Monthly home office allowance
  • Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
  • Employee Assistance Program (EAP) and Financial Wellness tool
  • Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
  • Wellbeing apps, including Rightway, Headspace and Wellhub
  • Training and development opportunities to advance your career
  • President's Club for the highest performing salespeople and overachievers
  • An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
  • A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!
IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
Additional information:
Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants

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