1

Cx Manager Jobs in Indiana (NOW HIRING)

Data Analyst V - CX or VoC Location: Remote Duration: Contract - 12 months Pay Range: $58/hr - $65 ... management, safe and respectful work, trustworthiness, client standards, and protection of ...

QA/QC Engineer Data Center Construction

Chesterton, IN · On-site

$79K - $105K/yr

The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of the site CxA to senior leadership and our clients. The candidate should be experienced in leading ...

Administer and optimize the company's CX platform (Qualtrics), including user access, configuration, and governance. * Design and manage omnichannel listening programs across web, mobile app, email ...

next page

Showing results 1-20

Cx Manager information

See Indiana salary details

$21.9K

$58.4K

$97.5K

How much do cx manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for cx manager in Indiana is $58,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $65,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

Is CX a good job?

A Customer Experience (CX) Manager role involves overseeing customer interactions to improve satisfaction and loyalty, often requiring skills in communication, data analysis, and leadership. It is generally considered a rewarding career with opportunities for advancement in various industries, and certifications like CXPA can enhance prospects. The job typically involves strategic planning, team collaboration, and using tools such as CRM software.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are some common challenges a CX Manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What does a CX manager do?

A CX (Customer Experience) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with marketing, sales, and support teams, and may use tools like CRM software to track customer interactions. Strong communication, data analysis skills, and a focus on customer-centric approaches are essential for this role.

How much does a customer experience manager earn?

The salary of a customer experience (CX) manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior CX managers or those in large organizations may earn higher compensation, often supplemented with bonuses and benefits. Skills in data analysis, customer journey mapping, and CRM tools are valuable for this role.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a Cx Manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Indiana? The most popular types of Cx jobs in Indiana are:
What are popular job titles related to Cx Manager jobs in Indiana? For Cx Manager jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Cx Manager jobs? Cities in Indiana with the most Cx Manager job openings:
Commissioning Area Manager, AMER-Central ACx

Commissioning Area Manager, AMER-Central ACx

Amazon

New Carlisle, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,930 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Are you experienced in Critical Infrastructure Commissioning Management and looking for a fast paced and cutting-edge environment to work in?
The Cx Manager is responsible for managing a team of Commissioning Engineers (CxE), who run commissioning projects by coordinating with vendors, contractors, and other teams involved in the construction and commissioning of various systems such as:
-Medium and low voltage power systems
-Generators
-UPS
-HVAC (Air Handlers / Exhaust Fans / VFD)
-Chilled Water Systems -Building Management systems (BMS)
-Electrical Power Monitoring Systems (EPMS)
-Testing and balancing
-Pumps and Hydronic systems
The Cx Manager shall ensure all projects in their assigned area are appropriately staffed, deliver on time and achieve bar-raising quality.
Occasionally provide multi-discipline input into the scheduling, test script development, designing, and planning of projects. In addition, the Cx Manager will occasionally be required to review component submittal packages, lead Factory Witness Testing (FWT), perform system level and integrated system testing. During commissioning the Cx Manager will continuously audit activities to ensure compliance with environmental, quality, and safety requirements. Additionally, the individual will be responsible for comprehensive weekly reporting of status of all ongoing projects and lessons learned to continually improve the quality of our program.
This position will include coverage of multiple inflight projects and fast-paced timelines:
Physical Requirements
- Walk job sites in uneven terrain
- Occasionally work shifts longer than eight hours in duration with potential for night and weekends
- Perform physical tasks throughout the day without becoming overly tired Ability to manipulate small wires and objects easily
Location and Travel Requirements:
- Ability to relocate to South Bend, IN Area
- Ability and willingness to travel domestic and internationally for up to 50% of the year. Typical travel is 15%.
- Required to provide personal transportation for meetings and job visits away from the office; reimbursed.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Key job responsibilities
- Hire and on-board new team members through coaching and/or other orientation practices and career development of team to meet business demands
- Understand the current capabilities of automation tools and confirm they are being utilized to the full benefit of the department and project
- Provide Monthly business review reports to influence and/or support business decisions
- Monitor the commissioning team's performance in turning over the critical infrastructure systems and sub-systems
- Enhance skills, performance and development of all employees by sponsoring and promoting completion of training programs so that adherence to operations guidelines and specifications is ensured and work of the highest quality prevails
- Maintain safe and healthy work environment by following and enforcing established project procedures relating to safety, work permitting and work order systems; adhere to legal requirements
- Ability to build effective relationships with customer, engineering, construction, and vendor personnel
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 5+ years of electrical or mechanical engineering, or 5+ years of relevant discipline work experience
- Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities
- Experience managing and leading employees
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
- Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents
PREFERRED QUALIFICATIONS
- Experience in developing functional specifications, design verification plans and functional test procedures
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IN, New Carlisle - 136,000.00 - 184,000.00 USD annually

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US