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Cx Agent Jobs (NOW HIRING)

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT

$70K - $100K/yr

Cx Agent/Engineer (Full-Time) Job Locations US-CT-New Haven ID 2025-2459 Category Commissioning Type Full-Time Regular Overview EXPERIENCE QUALIFICATION: Significant experience in construction work ...

Fortis Construction

Commissioning Manager

Cheyenne, WY · On-site

Work collaboratively with client and client's Cx agent to develop and incorporate project-specific requirements into Fortis' plan. * Manage Fortis Cx resources, including direct oversight of Cx ...

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How much do cx agent jobs pay per year?

As of May 30, 2026, the average yearly pay for cx agent in the United States is $86,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Agent, and why are they important?

To thrive as a CX (Customer Experience) Agent, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and communication tools like Zendesk or Salesforce is typically required. Patience, active listening, and adaptability are standout soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure positive customer experiences, foster loyalty, and help maintain the company’s reputation in a competitive marketplace.

How does a CX Agent typically collaborate with other departments to resolve customer issues?

As a CX Agent, you will often work closely with teams such as technical support, billing, and product development to address customer concerns efficiently. Collaboration usually involves escalating complex issues, sharing customer feedback, and participating in cross-functional meetings to ensure that customer needs are accurately understood and addressed. This teamwork not only helps resolve issues faster but also provides opportunities to learn from different departments and expand your professional network.

What are Cx Agents?

Cx Agents, or Customer Experience Agents, are professionals who interact directly with customers to resolve inquiries, provide support, and ensure a positive customer journey. They handle communication through various channels such as phone, email, chat, or social media. Their main goal is to address customer needs efficiently, represent the company's values, and contribute to customer satisfaction and loyalty.
Cx Agent jobs near you
Commissioning Cx Agent (Electrical)

Commissioning Cx Agent (Electrical)

Smith Seckman Reid, Inc

Fort Worth, TX

Full-time

Posted 9 days ago

Job description

At SSR, we’re more than a leading engineering design, consulting, and planning firm—we’re a team of owners committed to solving complex projects and delivering innovative solutions for facility and infrastructure challenges. With locations across the U.S. and expertise spanning diverse markets and services, our collaborative approach empowers us to build lasting partnerships with each other, our clients, and our communities.

We believe high performance and a people-first culture go hand in hand. As an owner from day one, our colleagues thrive in an environment that values accountability, celebrates achievement, and supports personal and professional growth. As owners, we take pride in our work and in each other—driving results while fostering a workplace where everyone feels seen, supported, and inspired.

Want to hear directly from our team? Visit http://www.ssr-inc.com/life-at-ssr and explore our culture on LinkedIn and Instagram.

What You’ll Do

As a Cx Agent II, you will support and sometimes lead commissioning activities across design, construction, and occupancy phases—verifying that systems are installed correctly, function as intended, and meet owner requirements. You will collaborate with clients, designers, contractors, and vendors to deliver high‑performing buildings and a great project experience.

  • Review equipment submittals and shop drawings for compliance with design intent, owner project requirements, and functional testing needs.
  • Perform site visits; execute inspections using pre‑functional checklists, functional performance tests, and training matrices.
  • Prepare accurate, timely progress reports that outline commissioning status, issues, and action items.
  • Verify preventative maintenance materials and close‑out documents for commissioned systems and equipment.
  • Participate in client and internal Cx team meetings to review status and plan upcoming activities.
  • Maintain equipment logs and master deficiency lists; follow through to closure with clear ownership.
  • Support retro‑commissioning and diagnostic efforts to troubleshoot and optimize system performance.
  • Prepare and update commissioning plans and specifications; use cloud‑based Cx software and maintain version control.
  • Contribute to design reviews at key milestones and document comments clearly for the project team.
  • Perform other duties as needed to achieve project goals and client expectations.

Who We’re Looking For

Minimum Requirements:

  • Five years of experience with M&P systems, automation, and controls OR
  • Five years of experience with Electrical systems and low voltage systems OR
  • Bachelor’s degree in Engineering (Mechanical or Electrical) with two years of applicable experience or equivalent experience

Preferred Qualifications:

  • Thorough knowledge of HVAC and/or electrical engineering principles and building automation and controls.
  • Ability to read and interpret design documents and equipment submittals.
  • Proficiency with Microsoft Office; comfort with cloud‑based Cx platforms and mobile field tools.
  • Clear, concise technical writing; strong organization and follow‑through.
  • Professional certifications such as CxA, CxT, or similar are a plus.

What We Offer

  • 100% Employee-Owned – Ownership from day one with immediate ESOP vesting.
  • Retirement Savings – 401(k) with immediate vesting and a generous company match.
  • Health & Wellness – Medical, dental, and vision coverage, plus company‑funded HSA contributions for HDHP plans.
  • Company-Paid Protection – Life insurance, AD&D, and short and long term disability at no cost to you.
  • Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
  • Career Growth – Tuition reimbursement and ongoing professional development support.

SSR is an Equal Opportunity / Affirmative Action Employer

EEO Disabled/Veterans

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR

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