ZipRecruiter

Log In

1

Cx Agent Jobs (NOW HIRING)

Milwaukee Tool

CX Agent II

Greenwood, IN · On-site

$14.75 - $19.75/hr

The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more complex customer interactions, applying sound judgment, and driving effective ...

Milwaukee Tool

CX Agent I

Olive Branch, MS · On-site

$14 - $18.50/hr

CX Agent I Customer success is critical to the long-term success of our organization. The CX Agent 1 role serves as a foundational position within Customer Experience, responsible for delivering ...

Milwaukee Tool

CX Agent II

Greenwood, IN · On-site

$14.75 - $19.75/hr

The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more complex customer interactions, applying sound judgment, and driving effective ...

Milwaukee Tool

CX Agent I

Olive Branch, MS · On-site

$14 - $18.50/hr

CX Agent I Customer success is critical to the long-term success of our organization. The CX Agent 1 role serves as a foundational position within Customer Experience, responsible for delivering ...

Milwaukee Tool

CX Agent I (Bilingual)

Olive Branch, MS · On-site

$14 - $18.50/hr

CX Agent I Customer success is critical to the longterm success of our organization. The CX Agent 1 role serves as a foundational position within Customer Experience, responsible for delivering ...

MBP

Senior Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$105K - $144K/yr

Senior Cx Agent/Engineer (Full-Time) Job Locations US-CT-New Haven ID 2026-2639 Category Commissioning Type Full-Time Regular Overview Are you passionate about delivering high-performing buildings ...

MBP

Senior Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$105K - $144K/yr

MBP is seeking a Senior Cx Agent/Engineer to join our team and provide commissioning expertise on large-scale and complex higher education projects. This is an opportunity to leverage your technical ...

MBP

Senior Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$105K - $144K/yr

MBP is seeking a Senior Cx Agent/Engineer to join our team and provide commissioning expertise on large-scale and complex higher education projects. This is an opportunity to leverage your technical ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCx Agent Jobs

Cx Agent information

See salary details

$20K

$87K

$185K

How much do cx agent jobs pay per year?

As of Sep 10, 2026, the average yearly pay for cx agent in the United States is $86,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is a CX agent?

Cx Agents, or Customer Experience Agents, are professionals who interact directly with customers to resolve inquiries, provide support, and ensure a positive customer journey. They handle communication through various channels such as phone, email, chat, or social media. Their main goal is to address customer needs efficiently, represent the company's values, and contribute to customer satisfaction and loyalty.

How does a CX agent typically collaborate with other departments to resolve customer issues?

As a CX Agent, you will often work closely with teams such as technical support, billing, and product development to address customer concerns efficiently. Collaboration usually involves escalating complex issues, sharing customer feedback, and participating in cross-functional meetings to ensure that customer needs are accurately understood and addressed. This teamwork not only helps resolve issues faster but also provides opportunities to learn from different departments and expand your professional network.

What are the key skills and qualifications needed to thrive as a CX agent, and why are they important?

To thrive as a CX (Customer Experience) Agent, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and communication tools like Zendesk or Salesforce is typically required. Patience, active listening, and adaptability are standout soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure positive customer experiences, foster loyalty, and help maintain the company’s reputation in a competitive marketplace.
More about Cx Agent jobs

What are popular job titles related to Cx Agent jobs?

For Cx Agent jobs, the most frequently searched job titles are:

Cx Agent jobs near you

CX Agent II

Greenwood, IN • On-site

Milwaukee Tool
See more jobs at Milwaukee Toolexternal

$14.75 - $19.75/hr

Full-time

Posted 20 days ago

Job description

Job Description:

Customer success is critical to the longterm success of our organization. The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more complex customer interactions, applying sound judgment, and driving effective resolution. CX Agent 2s deliver consistently highquality service experiences while serving as a trusted resource for peers and crossfunctional partners.

Roles/Responsibilities

  • Professionally handle moderate to complex customer inquiries via phone and email with minimal guidance.

  • Consistently meet or exceed daily productivity and quality targets while maintaining a strong customer focus

  • Demonstrate strong working knowledge of core customer service processes.

  • Use advanced listening and probing skills to identify root cause and determine resolution paths and set appropriate customer expectations.

  • Independently manage customer service activities, including accurate documentation, followthrough, and resolution ownership

  • Drive onecall or expedited resolution through effective crossfunctional collaboration.

  • Apply deescalation techniques to resolve elevated customer concerns.

  • Exercise judgment to identify, document, and escalate highrisk, controversial, or nonstandard issues to leadership in accordance with guidelines.

  • Partner effectively across Service teams to ensure timely and accurate resolution.

  • Act as a knowledge resource and informal mentor to CX Agent 1 peers by sharing best practices and providing guidance.

  • Demonstrate accountability, professionalism, and ownership of outcomes.

Education and Experience Requirements

  • Education equivalent to four years of high school.

  • 1-2 years of customer service with demonstrated ability to manage increasingly complex interactions.

  • Solid understanding of service operations and workflows.

  • Strong analytical, interpersonal, organizational, and time management skills.

  • Demonstrated effective communication, active listening, and problemsolving abilities.

  • Excellent written and verbal communication skills.

  • Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint

Milwaukee Tool is an equal opportunity employer.

Apply