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Cx Specialist Jobs (NOW HIRING)

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

CX Specialist We are seeking a skilled CX Specialist to lead the design, deployment, and integration of modern contact center and cloud communication platforms, with a focus on Zoom Contact Center ...

Galls LLC

CX Specialist Lead

Lexington, KY · On-site

$7.25/hr

D. Compensation $7.25 / hourly Hours Per Week 40 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) CX Specialist Lead Schedule: 11:00 AM - 8:00 PM Position Summary The CX ...

Airliquidehr

CX Specialist- Special Handling

Tulsa, OK · Hybrid

R10096218 CX Specialist- Special Handling (Open) Location: Tulsa, OK - W. 7th St. - Management - Central BSC How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive ...

Airliquidehr

CX Specialist- Special Handling

Tulsa, OK · Hybrid

R10095577 CX Specialist- Special Handling (Open) Location: Tulsa, OK - W. 7th St. - Management - Central BSC How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive ...

Airgas

CX Specialist- Special Handling

Tulsa, OK · On-site

R10096218 CX Specialist- Special Handling (Open) Location: Tulsa, OK - W. 7th St. - Management - Central BSC How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive ...

Nextiva

CX Specialist, Enterprise Accounts

As a CX Specialist supporting Enterprise customers, you'll partner with some of Nextiva's largest and most strategic customers to help them strengthen customer relationships, modernize their customer ...

Command Commissioning LLC

Cx Specialist

Irving, TX · On-site

Description: Direct Supervisor: Regional Manager and / or Principal Direct Reports: None Professional Credentials 1 to 15 years of experience in the design, operation, and/or commissioning of complex ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

Nextiva

CX Specialist, Mid-Market Accounts

As a CX Specialist supporting Mid-Market customers, you'll help organizations transform the way they connect with their customers. This is a consultative sales role focused on uncovering business ...

Nextiva

CX Specialist, Enterprise Accounts

OR · On-site +1

$19 - $26/hr

As a CX Specialist supporting Enterprise customers, you'll partner with some of Nextiva's largest and most strategic customers to help them strengthen customer relationships, modernize their customer ...

C Spire

CX Specialist I, VoIP

Mobile, AL

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

Cspire_telapex

CX Specialist I, VoIP

Ridgeland, MS

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

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Cx Specialist information

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How much do cx specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for cx specialist in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What is a CX specialist?

A Cx Specialist, or Customer Experience Specialist, is a professional who focuses on improving and managing the overall experience that customers have with a company. They analyze customer interactions, gather feedback, and work to ensure that every touchpoint meets or exceeds customer expectations. Cx Specialists often collaborate with various departments to resolve issues, implement service improvements, and enhance customer satisfaction. Their ultimate goal is to build loyalty and foster positive relationships between the company and its customers.

What key skills and qualifications are needed to thrive as a CX specialist, and why are they important?

To thrive as a CX Specialist, you need a solid understanding of customer journey mapping, data analysis, and customer service, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM systems like Salesforce, customer feedback tools, and survey platforms is common in this role. Strong communication, problem-solving, and empathy are vital soft skills that help build rapport and effectively resolve customer concerns. These skills and qualities ensure a seamless, positive customer experience, driving satisfaction and loyalty for the organization.

What are some common challenges faced by a CX specialist when addressing customer pain points across multiple channels?

A CX Specialist often encounters challenges such as ensuring consistent communication and service quality across various channels like email, phone, social media, and live chat. Balancing high-volume inquiries while maintaining personalized support can be demanding, especially as customer expectations for fast, seamless interactions continue to rise. Additionally, integrating feedback from different touchpoints into actionable insights requires close collaboration with product, marketing, and IT teams. Overcoming these challenges is key to delivering a cohesive and satisfying customer experience.

What is the difference between Cx Specialist vs UX Designer?

AspectCx SpecialistUX Designer
CredentialsTypically requires certifications in customer experience or related fields, such as CCXP or CX certificationsOften holds degrees or certifications in UX design, human-computer interaction, or related areas
Work EnvironmentFocuses on customer interactions across multiple channels, including call centers, online support, and feedback systemsWorks mainly on digital interfaces, websites, and apps to improve user experience
Industry UsageCommonly employed in retail, finance, and service industries emphasizing customer satisfactionPrimarily found in tech, digital agencies, and product companies

While both roles aim to enhance customer satisfaction, a Cx Specialist concentrates on overall customer experience across channels, whereas a UX Designer focuses on optimizing digital interfaces for user interaction. Understanding these differences helps organizations assign the right roles to improve both customer service and digital product usability.

How to become a customer experience specialist?

To become a customer experience specialist, candidates typically need a bachelor's degree in business, marketing, or a related field, along with strong communication and problem-solving skills. Gaining experience in customer service or support roles and familiarity with customer relationship management (CRM) tools can also be beneficial. Certifications in customer experience or service management can enhance job prospects.
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Cx Specialist jobs near you
Infographic showing various Cx Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

CX Specialist

Packet Fusion

Pleasanton, CA • On-site

Other

Posted 26 days ago

Job description

CX Specialist

We are seeking a skilled CX Specialist to lead the design, deployment, and integration of modern contact center and cloud communication platforms, with a focus on Zoom Contact Center (ZCC), Zoom Phone, and RingCentral CX. This role is both strategic and hands-on, requiring strong technical expertise and customer-facing experience to deliver scalable, AI-enhanced CX solutions.

Key Responsibilities:
  • Solution Architecture & Discovery
  • Technical Implementation & Configuration
  • Omnichannel Enablement & Routing
  • AI & Virtual Agent Integration
  • Integrations & Automation
  • Analytics & Optimization
  • Testing, Training & Launch
  • Strategic Advisory & Client Enablement
Required Qualifications:
  • 3–5+ years experience implementing CCaaS platforms (Zoom, RingCentral, etc.)
  • Hands-on expertise with ZCC, Zoom Phone, ZVA, AI Companion, and RingCentral routing tools
  • Strong understanding of ACD, IVR, omnichannel routing, QM/WFM
  • Technical proficiency with REST APIs, JSON, Zoom Studio, webhooks, CRM connectors
  • Familiarity with platforms such as Salesforce, ServiceNow, Zendesk, Microsoft Teams
  • Excellent communication skills and experience leading enterprise deployments
Preferred Qualifications:
  • Zoom/RingCentral certifications (e.g., ZCC Implementation Specialist)
  • Experience in regulated industries (healthcare, finance, utilities)
  • Familiarity with cloud platforms (AWS, Azure, GCP), security, and SAML
Technical Focus Areas:
  • CCaaS Admin: Provisioning, SIP, call routing, digital channels
  • AI/Automation: Chatbots, NLU, agent assist, coaching tools
  • Data & Reporting: KPI dashboards, WEM analytics
  • Integration: API-driven workflows, real-time data sync
  • Security: Identity, compliance, and encryption
Travel Requirements:

Up to 10% for hybrid/remote client engagements

Apply