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Cvs Caremark Customer Service Jobs (NOW HIRING)

CVS Health

Proposals Senior Analyst

$46K - $112K/yr

The team delivers high-quality, strategic proposals that clearly position CVS Caremark as a leader ... Experience with proposal management and CRM tools (e.g., Qvidian, Salesforce) * Bachelor's degree ...

CVS Health

Lead Director, Business Analytics - Caremark

$100K - $231K/yr

Requisition CVS Caremark has an opportunity for a dynamic individual to join our strategy and ... Our teams reflect the customers, patients, members and communities we serve and we are committed to ...

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How much do cvs caremark customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for cvs caremark customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a CVS Caremark Customer Service representative do?

A CVS Caremark Customer Service representative assists members, healthcare providers, and pharmacies with questions about prescription benefits, claims, and mail-order medications. They handle inquiries via phone, email, or chat, resolve issues related to prescription coverage, billing, orders, and account information. Representatives are also responsible for providing accurate information, troubleshooting problems, and ensuring a positive customer experience while complying with privacy regulations.

What are the key skills and qualifications needed to thrive as a CVS Caremark Customer Service representative?

To thrive as a CVS Caremark Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, pharmacy benefit management systems, and Microsoft Office is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills are essential to efficiently resolve customer concerns, ensure satisfaction, and maintain the company's reputation for quality service.

What are some common challenges faced by CVS Caremark Customer Service representatives, and how can they be managed?

CVS Caremark Customer Service representatives often encounter high call volumes and must address complex issues related to prescription benefits, insurance claims, and medication orders. Managing these challenges requires strong communication skills, patience, and the ability to quickly access and interpret member information using internal systems. Representatives frequently collaborate with pharmacists, healthcare providers, and insurance companies to resolve customer concerns efficiently. Regular training and support from team leads help staff stay updated on policy changes and best practices, making it easier to provide accurate and compassionate service.

What is the difference between Cvs Caremark Customer Service vs Cvs Pharmacy Technician?

AspectCvs Caremark Customer ServiceCvs Pharmacy Technician
Required CredentialsHigh school diploma; training providedHigh school diploma; pharmacy technician certification often required
Work EnvironmentCall centers, customer supportIn-pharmacy, direct patient interaction
Employer & Industry UsagePart of CVS Health, focusing on prescription benefitsPart of CVS Pharmacy, focusing on medication dispensing

While both roles are within CVS Health and involve customer interaction, Cvs Caremark Customer Service primarily handles prescription benefit questions via phone, whereas Cvs Pharmacy Technicians work directly in pharmacies assisting with medication dispensing. The roles share some credentials but differ in work environment and daily responsibilities.

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Cvs Caremark Customer Service jobs near you
Infographic showing various Cvs Caremark Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

National Account Director, CVS Caremark (REMOTE)

MannKind Corporation

Westlake Village, CA • On-site, Remote

$184K - $276K/yr

Full-time

Posted 18 days ago

Job description

MannKind Corporation is a biopharmaceutical company dedicated to transforming chronic disease care through innovative, patient-centric solutions, developing and commercializing innovative inhaled therapeutics and drug-device technologies aimed at addressing serious unmet needs across endocrine, cardiorenal, and orphan lung diseases. The company applies deep expertise in formulation science and inhalation-device engineering to reduce the treatment burden for conditions such as diabetes, congestive heart failure, pulmonary fibrosis, and pulmonary hypertension.
MannKind's core technologies, including ultrafine dry-powder formulations and advanced inhalation platforms, enable rapid, convenient delivery of medicines directly to the deep lung. This approach supports both local pulmonary targeting and systemic delivery for various medical indications. Through alternative drug formulations and delivery mechanisms, MannKind aims to bring forward differentiated, patient-centric therapies that expand treatment options to improve outcomes across chronic and rare diseases.
At MannKind, our employees are our greatest asset. We foster a close-knit, collaborative culture where every team member plays a vital role in our mission. We are proud to champion a rich blend of backgrounds, perspectives, and working styles as we work together to improve health outcomes and change lives.
Position Summary:
The National Account Director (NAD) will play a critical role in ensuring that MannKind is well positioned for new product launches, establishing broad patient access while balancing corporate sales objectives and Company values. This role is responsible for strategic national and regional payer account management including Medicare Part D plans, Commercial Plans, State/Managed Medicaid and PBMs in alignment with Corporate Goals. The NAD will be expected to work cross-functionally with various internal business partners including Sales, Medical Affairs, Marketing, Compliance, Contracting and Legal.
This role will report to the Vice President, Market Access.
Principal responsibilities will include:
  • This role will develop and maintain strong relationships with key stakeholders including C-Suite staff, Medical Director, Pharmacy Director, Case Management, Clinical/Financial teams and P&T Members to identify payer's respective needs and priorities as well as product opportunities.
  • Cultivate relationships with key institutional stakeholders to influence and integrate care protocols and clinical pathways to address current gaps in care and improve patient outcomes.
  • Develop and execute strategic and tactical account planning to ensure sales/launch initiatives are met. This includes determining product coverage (interim & final), uncovering needs, influencing stakeholders and identifying/mapping out business goals.
  • Execute the Corporate Strategy and leverage the Payer Value Proposition to obtain optimal access/formulary position in target accounts.
  • Identify and address issues proactively to ensure stakeholder alignment and MannKind products are well positioned for formulary and P&T reviews.
  • Achieve optimal market access and achieve access goals by channel and positive formulary coverage in key accounts.
  • Drive business planning with key stakeholders and ensure disciplined organizational communication to maximize collaboration and execution.
  • High collaboration and alignment with Field Based Teams to maximize pull through efforts.
  • Track and provide marketplace intelligence to corporate management on customer business trends, competitive updates, industry issues and new market opportunities. Serve as a Market Access expert with our internal MannKind Business Partners.
  • Exemplify MannKind values while attending professional association meetings and conventions, i.e. ASEMBIA, PCMA, NAMCP or others.
  • Maintain a company enterprise perspective in all decisions.
  • Ensure compliance with all applicable laws, regulations and guidelines.

Required Expertise Competencies:
  • Minimum of 6 years of successful National Account Management experience
  • Demonstrated recent success working with CVS Caremark as National Account Manager including current positive working relationships with key decision makers.
  • Bachelor's degree in Health Sciences, Business, Marketing or related field
  • Mastery of the Medicare Part D channel with recent experience gaining new, branded product acceptance with National Medicare Part D sponsors including CVS Caremark.
  • Mastery of the Commercial/Government channels with recent experience gaining new, branded product acceptance with National Commercial PBMs/Payers including CVS Caremark/Zinc.
  • Ability to leverage HEOR/pharmacoeconomic data to build out the value story to expedite formulary acceptance across the payer landscape
  • History of interfacing with C-Suite and other high-level Payer and Health system executives

Required Power Competencies:
  • Teamwork & Leadership: Company role model; builds strong team identity and facilitates internal and external collaborations; actively anticipates and removes obstacles to improve performance and growth.
  • Execution: Consistently makes crisp decisions with big impact in ambiguous circumstances; organizationally directs and drives results with ultimate accountability for those results.
  • Solution Maker: Applies business insights and global perspective in establishing a clear and compelling vision and to advance Company goals; identifies and enables strategic solutions to internal and external challenges; organizationally accountable for solutions; clearly articulates position and motivates others.
  • Continuous Improvement: Commitment to improving organizational effectiveness by maximizing and leveraging personal strengths and helping to develop and motivate others.
  • Awareness: Develops and leverages strengths across organization and plans for limitations; Understands capabilities of the organization and deploys resources in line with capabilities.

Expectations:
  • Ability to travel up to 50% percent of time

#LI-Remote
Pay Range: $184,000 - $276,000 per year

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