Indio, CA · On-site
$16 - $20/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. To all ...
Indio, CA · On-site
$16 - $20/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. To all ...
Long Beach, CA · On-site
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. To all ...
Long Beach, CA · On-site
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. To all ...
Long Beach, CA · On-site
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. To all ...
Long Beach, CA · On-site
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. To all ...
Indio, CA · On-site
$20.34 - $27.62/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience. To ...
Indio, CA · On-site
$20.34 - $27.62/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience. To ...
$17 - $28.46/hr
... for CVS Caremark is to provide support to members and/or prescribers, and Pharmacists assisting ... Required Qualifications Required Qualifications * 1 year in a customer service or call center ...
$17 - $28.46/hr
... for CVS Caremark is to provide support to members and/or prescribers, and Pharmacists assisting ... Required Qualifications Required Qualifications * 1 year in a customer service or call center ...
$17 - $28.46/hr
... for CVS Caremark is to provide support to members and/or prescribers, and Pharmacists assisting ... Required Qualifications Required Qualifications * 1 year in a customer service or call center ...
$17 - $28.46/hr
... for CVS Caremark is to provide support to members and/or prescribers, and Pharmacists assisting ... Required Qualifications Required Qualifications * 1 year in a customer service or call center ...
$17 - $25.65/hr
... for CVS Caremark is to provide support to members and/or prescribers, and Pharmacists assisting ... Required Qualifications Required Qualifications * 1 year in a customer service or call center ...
$17 - $25.65/hr
... for CVS Caremark is to provide support to members and/or prescribers, and Pharmacists assisting ... Required Qualifications Required Qualifications * 1 year in a customer service or call center ...
$15 - $32.31/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ...
$15 - $32.31/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ...
New York, NY · Remote
$15 - $32.31/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ...
New York, NY · Remote
$15 - $32.31/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ...
Homer, AK · Remote
$15 - $32.31/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ...
Homer, AK · Remote
$15 - $32.31/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ...
$17.25 - $21.50/hr
Maids.cc Call Center Specialist This is a remote position. Why Join Maids.cc? A place where you can ... long CVs. What You'll Get * Fast growth: high performers move into senior roles quickly
New
$17.25 - $21.50/hr
Maids.cc Call Center Specialist This is a remote position. Why Join Maids.cc? A place where you can ... long CVs. What You'll Get * Fast growth: high performers move into senior roles quickly
New
Sanford, ME · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Sanford, ME · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Mountain Home, AR · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Mountain Home, AR · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
MI · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
MI · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Mountain Home, TX · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Mountain Home, TX · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
$15 - $26.93/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will bedeterminedduring ...
$15 - $26.93/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will bedeterminedduring ...
Home, PA · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Home, PA · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Home, KS · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Home, KS · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Mountain Home, ID · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
Mountain Home, ID · On-site
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
$15 - $26.93/hr
At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ...
$10.58 - $11.89
2% of jobs
$11.89 - $13.20
8% of jobs
$13.20 - $14.51
12% of jobs
$14.72 is the 25th percentile. Wages below this are outliers.
$14.51 - $15.82
18% of jobs
The median wage is $16.39 / hr.
$15.82 - $17.13
23% of jobs
$17.13 - $18.44
12% of jobs
$18.47 is the 75th percentile. Wages above this are outliers.
$18.44 - $19.76
12% of jobs
$19.76 - $21.07
5% of jobs
$21.07 - $22.38
4% of jobs
$22.38 - $23.69
2% of jobs
$23.69 - $25
2% of jobs
$10
$17
$25
A CVS Caremark Call Center job involves assisting customers with their prescription and pharmacy benefit inquiries. Employees handle calls related to medication refills, insurance coverage, prior authorizations, and general customer service. The role requires strong communication skills, attention to detail, and the ability to navigate various systems to resolve customer issues efficiently. Many positions offer training, benefits, and opportunities for career growth within CVS Health.
As a CVS Caremark Call Center representative, your daily responsibilities include answering inbound calls from customers, resolving inquiries about prescriptions, benefits, and claims, and providing guidance on CVS Caremark services. You’ll collaborate closely with pharmacy teams and insurance providers to address complex issues and ensure customer satisfaction. Documentation of each interaction, following up on open cases, and maintaining confidentiality of sensitive health information are also important aspects of the role. The environment tends to be fast-paced, requiring adaptability and a customer-first mindset. Opportunities for advancement may come from consistently delivering outstanding service and expanding your knowledge of pharmacy benefit management.
To thrive in a CVS Caremark Call Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, pharmacy benefit management platforms, and multi-line phone systems is commonly required. Exceptional patience, active listening, and the ability to remain calm under pressure are valued soft skills that set candidates apart. These competencies are crucial for efficiently resolving customer inquiries, maintaining compliance, and delivering a positive service experience in a fast-paced, healthcare-focused environment.
Cities with the most Cvs Caremark Call Center job openings:
States with the most job openings for Cvs Caremark Call Center jobs include:
The top searched job categories for Cvs Caremark Call Center jobs are:
Indio, CA • On-site
$16 - $20/hr
Full-time
Re-posted 3 days ago
8.0
Based on 199 frontline employees who took The Breakroom Quiz
172nd of 315 rated insurance
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
Essential Job Duties
Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries.
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
Required Qualifications
Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills.
Basic proficiency in Microsoft Office suite and applicable software programs.
Preferred Qualifications
Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
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Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.
Health care and social assistance
10,000+ Employees
Long Beach, CA, US
1980
