ZipRecruiter

Log In

1

Cvs Caremark Call Center Jobs (NOW HIRING)

CVS Health

Clinical Pharmacist, Clinical Program Oversight

$106K - $206K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... CVS Caremark clinical programs at the concept phase and all current clinical programs on an annual basis or as deemed necessary to ensure regulatory compliance with Center for Medicare & Medicaid ...

New

next page

Showing results 1-20

All JobsCvs Caremark Call Center Jobs

Cvs Caremark Call Center information

See salary details

$10

$17

$25

How much do cvs caremark call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for cvs caremark call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a CVS Caremark call center job?

A CVS Caremark Call Center job involves assisting customers with their prescription and pharmacy benefit inquiries. Employees handle calls related to medication refills, insurance coverage, prior authorizations, and general customer service. The role requires strong communication skills, attention to detail, and the ability to navigate various systems to resolve customer issues efficiently. Many positions offer training, benefits, and opportunities for career growth within CVS Health.

What are the key skills and qualifications needed to thrive in the CVS Caremark call center position?

To thrive in a CVS Caremark Call Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, pharmacy benefit management platforms, and multi-line phone systems is commonly required. Exceptional patience, active listening, and the ability to remain calm under pressure are valued soft skills that set candidates apart. These competencies are crucial for efficiently resolving customer inquiries, maintaining compliance, and delivering a positive service experience in a fast-paced, healthcare-focused environment.

What are the typical daily responsibilities of a CVS Caremark call center representative?

As a CVS Caremark Call Center representative, your daily responsibilities include answering inbound calls from customers, resolving inquiries about prescriptions, benefits, and claims, and providing guidance on CVS Caremark services. You’ll collaborate closely with pharmacy teams and insurance providers to address complex issues and ensure customer satisfaction. Documentation of each interaction, following up on open cases, and maintaining confidentiality of sensitive health information are also important aspects of the role. The environment tends to be fast-paced, requiring adaptability and a customer-first mindset. Opportunities for advancement may come from consistently delivering outstanding service and expanding your knowledge of pharmacy benefit management.

More about Cvs Caremark Call Center jobs

What cities are hiring for Cvs Caremark Call Center jobs?

Cities with the most Cvs Caremark Call Center job openings:

What states have the most Cvs Caremark Call Center jobs?

States with the most job openings for Cvs Caremark Call Center jobs include:

What job categories do people searching Cvs Caremark Call Center jobs look for?

The top searched job categories for Cvs Caremark Call Center jobs are:

Cvs Caremark Call Center jobs near you
Infographic showing various Cvs Caremark Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Representative, Support Center (Bilingual English/Spanish. ONSITE Indio, CA)

Molina Healthcare

Indio, CA

$20.34 - $27.62/hr

Full-time

Posted 10 days ago

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 199 frontline employees who took The Breakroom Quiz

163rd of 307 rated insurance

Job description

JOB DESCRIPTION Job Summary

Provides level I support center customer service excellence to meet the needs of Molina members and providers.  Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values.  Provides product and service information, and identifies opportunities to improve the member and provider experience.

Essential Job Duties

Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to:  phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.  
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries. 
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
 

Required Qualifications

Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
 Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
 Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills.  
Basic proficiency in Microsoft Office suite and applicable software programs.
 

Preferred Qualifications

Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $20.34 - $27.62 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Employment Type: Full Time

What Molina Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Molina Healthcare logo

About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

Social media

FacebookTwitter

View All Molina Healthcare Jobs

Apply