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How much do cvs caremark call center jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for cvs caremark call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

Is CVS call center a good job?

CVS Caremark call center jobs typically involve customer service and support roles that require communication skills and familiarity with pharmacy systems. The positions often offer full-time hours, benefits, and training, making them a stable employment option for those interested in healthcare support roles.

Is CVS Caremark a good place to work?

CVS Caremark call center positions are generally considered stable customer service roles with opportunities for advancement. Employees often work in a fast-paced environment, using communication and problem-solving skills, with shifts that may include evenings and weekends. Overall, it is viewed as a reliable employer within the healthcare and pharmacy benefits industry.

What is a Cvs Caremark Call Center job?

A CVS Caremark Call Center job involves assisting customers with their prescription and pharmacy benefit inquiries. Employees handle calls related to medication refills, insurance coverage, prior authorizations, and general customer service. The role requires strong communication skills, attention to detail, and the ability to navigate various systems to resolve customer issues efficiently. Many positions offer training, benefits, and opportunities for career growth within CVS Health.

What are the key skills and qualifications needed to thrive in the Cvs Caremark Call Center position, and why are they important?

To thrive in a CVS Caremark Call Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, pharmacy benefit management platforms, and multi-line phone systems is commonly required. Exceptional patience, active listening, and the ability to remain calm under pressure are valued soft skills that set candidates apart. These competencies are crucial for efficiently resolving customer inquiries, maintaining compliance, and delivering a positive service experience in a fast-paced, healthcare-focused environment.

How much is starting pay at CVS?

The starting pay for a CVS Caremark Call Center representative typically ranges from $14 to $17 per hour, depending on location and experience. The role often involves customer service skills and may include benefits such as health insurance and flexible schedules.

What are the typical daily responsibilities of a CVS Caremark Call Center representative?

As a CVS Caremark Call Center representative, your daily responsibilities include answering inbound calls from customers, resolving inquiries about prescriptions, benefits, and claims, and providing guidance on CVS Caremark services. You’ll collaborate closely with pharmacy teams and insurance providers to address complex issues and ensure customer satisfaction. Documentation of each interaction, following up on open cases, and maintaining confidentiality of sensitive health information are also important aspects of the role. The environment tends to be fast-paced, requiring adaptability and a customer-first mindset. Opportunities for advancement may come from consistently delivering outstanding service and expanding your knowledge of pharmacy benefit management.

Is it hard to get hired at CVS?

Getting hired for a CVS Caremark Call Center position typically involves completing an application, passing a background check, and sometimes participating in an interview. The hiring process can vary in difficulty depending on the role, location, and the applicant's experience and skills in customer service and pharmacy operations.
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Cvs Caremark Call Center jobs near you
Representative, Support Center (Bilingual Spanish)

Representative, Support Center (Bilingual Spanish)

Molina Healthcare

Long Beach, CA • On-site, Remote

$14 - $24.02/hr

Full-time

Posted 22 days ago

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

147th of 261 rated insurance

Job description

Job Description
JOB DESCRIPTION Job Summary
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
Essential Job Duties
• Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
• Conducts various surveys related to health assessments and member/provider satisfaction.
• Accurately documents pertinent details related to member or provider inquiries.
• Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
• Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
• Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
• Proactively engages and collaborates with various internal/external stakeholders.
• Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
• Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
Required Qualifications
• Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
• Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
• Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
• Effective verbal and written communication skills.
• Basic proficiency in Microsoft Office suite and applicable software programs.
Preferred Qualifications
• Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
• Call center experience.
• Managed care/health care experience.
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

Social media

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