Customer Transport Jobs (NOW HIRING)

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Patient Logistic Specialist with HCA Florida Memorial Hospital you can be a part of an organization that is devoted to giving back!

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

The Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third-party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

General Responsibilities:

•  Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets
•  Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress
•  Respond to phone calls with a sense of urgency and demonstrate good customer service skills
•  Receive and maintain EMTALA education to prevent and identify risk to facility
•  Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs
•  Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports
•  Ensure patient rights and confidentiality are maintained
•  Participate as an active and collaborative member of the multidisciplinary team
•  Participate in monthly staff meetings
•  Deal effectively with dissatisfied customers and escalate cases to leadership
•  Complete additional duties as assigned 

Knowledge, Skills, and Abilities:

•  Possess good communication skills and cooperate positively with team members
•  Ability to comfortably use multiple computer-based programs and applications, often simultaneously
•  Ability to take initiative and act on multiple tasks
•  Ability to demonstrate good judgment, use critical thinking skills, and follow procedures
•  Proficient and understands medical terminology
•  Knowledge of basic hospital and transportation services with markets the PLC is serving
•  Ability to channel concerns appropriately and to function calmly in stressful situations

Education:

• High School Diploma or GED required
• Associate degree or higher preferred

Experience

• Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)

• Prefer experience in call center/communications or dispatch center
• EMT Certification preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you! We are reviewing applications for our Patient Logistic Specialist opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.