ZipRecruiter

Log In

1

Customer Support Jobs in Phoenix, AZ (NOW HIRING)

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer Support organization and is focused on building the foundational product knowledge, customer-service ...

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer Support organization and is focused on building the foundational product knowledge, customer-service ...

AEG

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer Support organization and is focused on building the foundational product knowledge, customer-service ...

cardinal

Customer Support Specialist

Phoenix, AZ

$17.75 - $24/hr

The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate's the ...

Renewyx

Customer Support Technician

Phoenix, AZ · On-site

$18 - $24.50/hr

We're hiring a Customer Support Technician for a solar tracker and racking systems manufacturer, based in Phoenix. You'll get hands-on with tracker control systems, grounding and bonding, and power ...

Carvana

Customer Support Specialist

Tempe, AZ

$24/hr

Customer Care is our ultimate training ground--strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support ...

Carvana

Customer Support Specialist

Tempe, AZ

$24/hr

Customer Care is our ultimate training ground--strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support ...

Russell Tobin

Customer Support Specialist

Tempe, AZ · On-site

$18 - $21/hr

Day Shift This is a great opportunity for individuals looking to gain experience in HR, recruiting support, customer service, and operations while working in a fast-paced professional environment.

New

TELUS Digital

Customer Support Specialist

Phoenix, AZ

$17.75 - $24/hr

About the Role Customer Support Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and can confidently ...

Carvana

Customer Support Specialist

Tempe, AZ · On-site

$24/hr

Customer Care is our ultimate training ground-strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support ...

Jobs for Humanity

Customer Support Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

About the Role Customer Support Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and can confidently ...

Carvana

Customer Support Specialist

Tempe, AZ · On-site

$24/hr

Customer Care is our ultimate training ground-strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support ...

Recruit Monitor

Customer Support Specialist

Phoenix, AZ · On-site +1

$17.75 - $24/hr

... Customer Support and/or Customer Purchases experience favored Interacts efficiently along with all levels of management and staff members Team player Officially authorized to work in the US/Canada ...

Jobs for Humanity

Customer Support Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

About the Role Customer Support Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and can confidently ...

Londen Insurance Group

Be Seen First

Customer Support Associate

Scottsdale, AZ · On-site

$21/hr

Customer Support Representative - Home Office (HQ) or Hybrid (HQ and Remote work) Up to $3,000 incentive for joining our company! Responsibilities: * Communicate effectively and empathetically with ...

next page

Showing results 1-20

All JobsCustomer Support JobsCustomer Support Jobs in Phoenix, AZ

Customer Support information

See Phoenix, AZ salary details

$11

$19

$27

How much do customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer support in Phoenix, AZ is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.77 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Phoenix, AZ?

The most popular types of Customer Support jobs in Phoenix, AZ are:

What are popular job titles related to Customer Support jobs in Phoenix, AZ?

For Customer Support jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Phoenix, AZ look for?

The top searched job categories for Customer Support jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Customer Support jobs?

Cities near Phoenix, AZ with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,643 per year, or $19.1 per hour.

Customer Support Associate

TicketManager

Mesa, AZ • On-site

$17.25 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Live events are fun.
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.
If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.
The Role
The Customer Support Associate is the entry point into TicketManager's on-shore Customer Support organization and is focused on building the foundational product knowledge, customer-service skills, and judgment needed to grow within the team.
As a frontline partner to our customers, you will primarily support general and non-paid support accounts by resolving day-to-day questions across the TicketManager platform, ticketing, and guest management. You'll communicate directly with customers through phone, Zoom, email, and chat, with an emphasis on live communication whenever it can resolve an issue faster and create a better customer experience.
You'll troubleshoot common issues, conduct customer trainings, maintain accurate case documentation, and learn how to identify and execute the appropriate escalation path for more complex needs. Through hands-on experience, ongoing training, and shadowing experienced teammates, you'll develop the skills needed to independently handle an increasingly complex range of customer needs and advance within the Customer Support organization.
Responsibilities:
  • Serve as a frontline point of contact for TicketManager customers, primarily supporting general and non-paid support accounts.
  • Resolve basic customer inquiries related to platform navigation, user access, ticketing, account setup, and standard product functionality.
  • Handle guest management requests, including guest list questions, access issues, site or email updates, and other routine guest management needs.
  • Take a call-first approach to customer support by proactively offering phone or Zoom assistance when it can resolve an issue faster and more effectively than back-and-forth communication over email or chat.
  • Conduct customer training sessions to help users confidently navigate TicketManager and understand key platform functionality and processes.
  • Gather relevant information, troubleshoot customer issues, and determine the appropriate resolution or next step.
  • Identify and execute the correct escalation path, routing enhanced, premium, technical, or strategic issues to the appropriate internal team.
  • Accurately document customer interactions, issues, troubleshooting steps, and resolutions within the CRM and ticketing systems.
  • Prioritize, manage, and close assigned cases in accordance with established SLA, CSAT, productivity, and quality expectations.
  • Develop a strong working knowledge of TicketManager, guest management tools, internal systems, support processes, and customer workflows.
  • Shadow experienced Customer Support teammates and participate in ongoing training to strengthen product knowledge, troubleshooting skills, and customer communication.
  • Educate customers on available knowledge-base articles, training materials, and self-service resources.
  • Contribute to basic internal and customer-facing documentation updates as products and processes evolve.
  • Identify recurring customer questions, issues, and trends and escalate them to more senior team members or leadership.
  • Collaborate with teammates to provide effective queue coverage and a consistent, high-quality customer experience.
Desired Skills and Experience:
  • Bachelor's Degree Required
  • 0-2+ years of experience in customer service, customer support, hospitality, administrative support, SaaS, or another customer-facing environment.
  • Experience with Zendesk or a similar customer service or ticketing platform is a plus.
  • Comfortable communicating directly with customers across phone, Zoom, email, and chat, including proactively moving conversations to live communication when it will lead to a faster or better resolution.
  • Excellent verbal and written communication skills with the ability to communicate clearly, professionally, and concisely.
  • Strong listening skills and the ability to understand a customer's needs before determining the appropriate solution.
  • A proactive, customer-first mindset with a genuine desire to help customers feel confident and supported.
  • Strong problem-solving skills and an interest in learning how to troubleshoot software and customer issues.
  • Comfortable learning new technology, systems, tools, and processes.
  • Detail-oriented and disciplined about accurately documenting customer interactions, actions, and resolutions.
  • Ability to follow established processes while developing the judgment to recognize when and where an issue should be escalated.
  • Strong organizational and time-management skills with the ability to manage multiple customer requests and priorities.
  • Coachable, curious, and eager to learn, with a desire to continuously build product expertise and customer-service skills.
  • Comfortable delivering customer training and presenting information one-on-one or to small groups.
  • Thrive in a fast-paced, high-volume, results-oriented, and collaborative environment.
TicketManager Highlights:
  • Location: Mesa, AZ
  • Compensation: $23-$25 per hour & Bonus Eligibility
  • Reports to: Manager, Customer Support
  • Work Expectations: Role is In-Office, Monday-Friday
  • Retirement: 401(k) & Company Match
  • Health Benefits: Medical, Dental, Vision & Chiropractic
  • Time Off: Unlimited PTO
  • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
  • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
  • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup
  • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
  • 4.5 out of 5 Glassdoor rating
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500

Apply