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Customer Support Jobs in Vermont (NOW HIRING)

Data Innovations

Support Engineer 1

Colchester, VT · On-site

$40K - $56K/yr

Provide outstanding customer support to Data Innovations' customers on our software products. * Promptly respond to customer requests for support and provide timely resolutions to issues raised.

DSI

Retail Support Specialist

Colchester, VT · On-site

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI

Retail Support Specialist

Colchester, VT · On-site

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI

Retail Support Specialist

Colchester, VT

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI

Retail Support Specialist

Colchester, VT · On-site

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI

Retail Support Specialist

Colchester, VT · On-site

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI

Retail Support Specialist

Colchester, VT

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

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Showing results 21-40

All JobsCustomer Support JobsCustomer Support Jobs in Vermont

Customer Support information

See Vermont salary details

$12

$20

$29

How much do customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer support in Vermont is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.26 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Vermont?

The most popular types of Customer Support jobs in Vermont are:

What are popular job titles related to Customer Support jobs in Vermont?

For Customer Support jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Vermont look for?

The top searched job categories for Customer Support jobs in Vermont are:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,451 per year, or $20.4 per hour.

Technical Support Lead | Aftermarket

BETA Technologies

South Burlington, VT • On-site

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
We're seeking a seasoned Technical Support Lead to build and lead BETA's comprehensive technical customer support organization from the ground up. This strategic leadership role will develop, implement, and scale technical support capabilities for customers of aircraft components and ALIA aircraft operators, leveraging internal BETA flight test operations and pre-certification customer operational demonstrations , leading up to customer deliveries and commercial entry into service. The ideal candidate will have extensive experience leading technical support organizations and field service teams in the aviation industry, with the vision to transform customer support experiences in electric aviation.
How you will contribute to revolutionizing electric aviation:
  • Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations
  • Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support
  • Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations
  • Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments
  • Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service
  • Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime
  • Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages
  • Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management
  • Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution
  • Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment
  • Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets
  • Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets
  • Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities

Minimum Qualifications:
  • Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience
  • 10+ years of aviation industry experience with technical support, field service, or aftermarket services
  • Demonstrated experience leading technical support organizations and / or field service representative teams
  • Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance
  • Strong understanding of aviation regulatory requirements and customer support best practices
  • Proven track record of building and scaling service organizations from concept to operational excellence
  • Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders
  • Comfortable with dynamic work environment and ability to develop processes while delivering immediate customer support
  • Experience with AOG support, technical troubleshooting, and customer crisis management
  • Experience with regulatory compliance in aviation (FAA, EASA, Transport Canada, etc.) and understanding of international market entry requirements

Above and Beyond Qualifications:
  • Aviation maintenance background or A&P certification
  • Experience with electric aircraft or emerging aviation technologies
  • Demonstrated budget management experience with P&L responsibility for service operations
  • Background in warranty management and RMA processes in aviation or high-value manufacturing
  • Experience with EH&S compliance and Import/Export regulations
  • Knowledge of software update deployment and configuration management in operational aircraft environments
  • Experience establishing training programs and credit systems
  • International customer support and logistics experience
  • Experience with technical documentation development and management
  • Background in startup or high-growth technology environments

Physical Demands and Work Environment:
  • This position involves occasional domestic and international travel to customer sites, service locations, and field operations. Standard office environment with frequent collaboration across multiple time zones

Build electric airplanes with us!
BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You'll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes-flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding.
We encourage all driven candidates to apply, even if they do not meet every listed qualification.
We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.
Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.

Apply