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Entry Level Customer Support Jobs in Vermont (NOW HIRING)

Data Innovations

Support Engineer 1

Colchester, VT

$40K - $56K/yr

The Support Engineer 1 is expected to handle entry level customer calls and cases, escalating complex issues to senior staff or Management. Responsibilities: * Develop working knowledge on Data ...

InsuraTec

Sales Representative (Remote)

Burlington, VT · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Rutland, VT · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Nutrien

Seasonal Operations Support

Lyndonville, VT · On-site

$16.35 - $25/hr

On-Site Experience Level: Entry Level Job Type: Seasonal Nutrien is a leading provider of crop ... Load and deliver product to customers and/or custom application equipment * Maintain delivery ...

DaBella

Entry Level Appointment Setter

Burlington, VT · On-site

$21/hr

Sales, retail, hospitality, or customer service experience is a plus but not required Requirements ... Paid training and ongoing support * Hourly pay plus uncapped bonuses based on performance * Real ...

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Vermont? The most popular types of Customer Support jobs in Vermont are:
What are popular job titles related to Entry Level Customer Support jobs in Vermont? For Entry Level Customer Support jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Vermont look for? The top searched job categories for Entry Level Customer Support jobs in Vermont are:
What cities in Vermont are hiring for Entry Level Customer Support jobs? Cities in Vermont with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Support Engineer 1

Support Engineer 1

Data Innovations

Colchester, VT

$40K - $56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

The Data Innovations Support Engineer 1 provides high quality, world class technical support to Data Innovations’ customers and Business Partners on our software products, services and general instrument interfacing. The Support Engineer 1 is expected to handle entry level customer calls and cases, escalating complex issues to senior staff or Management.

Responsibilities:

  • Develop working knowledge on Data Innovations’ products and how to troubleshoot the different areas of the products
  • Provide outstanding customer support to Data Innovations’ customers on our software products.
  • Promptly respond to customer requests for support and provide timely resolutions to issues raised.
  • Demonstrate excellent customer service skills while interacting with customers and partners.
  • Assist in developing and maintaining internal work instructions and other internal documentation.
  • Manage multiple customer issues simultaneously.
  • Drive excellence through quality closures of cases.
  • Thoroughly document customer interactions, efforts and resolutions for future use and review.
  • Efficiently escalate issues following department process for rapid resolution.
  • Provide input on ways to continuously improve the customer experience and department processes
  • Participate in rotating shifts to provide after-hours emergency support.
  • Professionally answer incoming calls and route them to appropriate resource(s).
  • Troubleshoot customer escalations regarding product issues and log the incident in to the tracking system.

Requirements

Knowledge, Skills, and Abilities:

  • Excellent customer service skills
  • Ability to communicate and understand technical language
  • Strong interpersonal and communications skills
  • Problem solving capability
  • Collaborative team player
  • Ability to prioritize, manage time effectively and multitask
  • Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
  • Must comply with company vaccination policy
  • Ability to follow DI’s policies and procedures

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • LIS (laboratory information system) software exposure

 

Education and/or Experience

Bachelor’s degree or a combination of education and experience where comparable knowledge and skills can be obtained.

Supervision Level

This person reports to a Customer Service Manager.

Compensation and Benefits 
  • Salary Range: $40,000 - $56,600 (Compensation will vary based on skills and experience) 
  • Bonus Eligibility: Full-time, non-sales employees are eligible for DI’s annual bonus plan based on company and individual performance.
  • Benefits: DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.  

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