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Customer Support Operations Manager Jobs in Forney, TX

Boxes 4 U

Customer Support Specialist

Plano, TX

$17.25 - $23.25/hr

Customer Support Specialist About us Boxes4 U is now a proudly employee-owned company! Our ... Communicate and cooperate with co-workers, managers, customers and vendors * Other duties as ...

Alphabe Insight Inc

Customer Support Specialist

Dallas, TX · On-site

$17.75 - $24/hr

We are looking for a Customer Support Specialist to serve as the primary point of contact for our ... Ability to manage multiple tasks and prioritize effectively * Detail-oriented with strong ...

Alphabe Insight Inc

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

Previous experience in customer service, client support, or administrative assistance. * Excellent ... Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Additional ...

Alphabe Insight Inc

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

Previous experience in customer service, client support, or administrative assistance. * Excellent ... Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Additional ...

Associa

INK Operations Support Manager

Richardson, TX · On-site

The Ink Operations Support Manager leads the support functions required to keep Ink Operations ... This role may include customer and branch support, onboarding, issue resolution, order support ...

Drive Capital

Customer Support Engineer

Dallas, TX · On-site

$80 - $110/hr

... operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site

... operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for ...

CVS Health

Operations Manager

Dallas, TX · On-site

$19 - $29/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CVS Health

Operations Manager

Heath, TX · On-site

$19 - $29/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CVS Health

Operations Manager

Dallas, TX

$19 - $29/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CVS Health

Operations Manager

Red Oak, TX · On-site

$19 - $29/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

Safran

Customer Support Representative

Grand Prairie, TX · On-site

$15.25 - $20.75/hr

Responsibilities include processing repair orders, managing quotes, tracking inventory and billing ... The work environment is split between the office and operations areas. Experience in relevant ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Forney, TX

Customer Support Operations Manager information

See Forney, TX salary details

$40.1K

$111.4K

$122.1K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Forney, TX is $111,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,700.00 and $120,700.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Forney, TX are hiring for Customer Support Operations Manager jobs?

Cities near Forney, TX with the most Customer Support Operations Manager job openings:

Customer Support Specialist

Boxes 4 U

Plano, TX

$17.25 - $23.25/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Boxes 4 U is now a proudly employee-owned company! Our employees earn dividends from their share of the profits whether they are full time or part time. Based in Plano, TX, we have been around since 1991 and offer a full line of moving, shipping and industrial supplies.

Job description

Customer Support Specialist

About us

Boxes4 U is now a proudly employee-owned company! Our employees earn dividends from their share of the profits whether they are full time or part time. Based in

Plano, TX, we have been around since 1991 and offer a full line of moving, shipping and industrial supplies.

In this role, you will be responsible for entering orders, answering phones, communicating with customers and helping meet their needs, supporting the office

and backing up the retail store as needed. We are looking to fill a full-time position.

  • Answer and communicate with customers via online chat, phones and email

  • Create invoices for new orders as they arrive via email, phone and website

  • Serve as backup to the retail store by assisting customers and pulling orders

  • Welcome, assist, give advice and guidance to customers

  • Be proactive to customer needs

  • Must be friendly, professional and engaging (on phone and in person)

  • Utilize POS system and have knowledge of all its functions

  • Handle cash, credit cards and checks for payments, process refunds

  • Understand payment terms for retail store and commercial customers

  • Continue to learn and stay current on product knowledge

  • Navigate the backend of company website to assist customers as needed

  • Assist with reports as requested

  • Assist accounting and purchasing with scanning and filing, as needed

  • Deal with customer complaints in a polite and professional manner and report to manager

  • Communicate and cooperate with co-workers, managers, customers and vendors

  • Other duties as assigned.

Requires:

  • High School Diploma or GED preferred

  • 1+ years of customer service experience

  • Basic math skills

  • Attention to detail

  • Ability to build rapport with clients

  • Excellent written and verbal communication skills

  • Ability to follow directions, prioritize and multitask

  • Ability to read and follow procedures and processes

  • Must be able to regularly stand and walk, not be afraid of heights and move up to 50 pounds

  • Must be able to pass pre-employment drug test and background check

  • Work one Saturday a month

  • Knowledge in QuickBooks, NetSuite, Shopify and Microsoft programs (preferred)

  • Friendly and professional attitude

  • Willingness to be a Team Player

Hours: 8:30a - 5:30p Monday through Friday, with possibility of overtime

Benefits:

  • 401(k) matching

  • Dental insurance

  • Vision insurance

  • Health insurance

  • Paid time off

  • Parental leave