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Customer Support Operations Manager Jobs in Texas

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

... managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption ... Our customer base has grown by more than 300% year-over-year with exceptional feedback ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Central Health

Support Operations Specialist

Austin, TX

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

The Role Way is looking for an experienced Manager, Customer Operations and Support who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, and on ...

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

The Role Way is looking for an experienced Manager, Customer Operations and Support who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, and on ...

Rio Bank

Customer Support Specialist

Mcallen, TX · On-site

$17 - $23/hr

Supporting operational efficiency through effective call management * Protecting customer information through strong compliance and security practices * Enhancing customer satisfaction and retention ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Interest in support operations, incident management, and continuous process improvement * Strong ...

G & H Trash Valet

Operations Manager

Pearland, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

G & H Trash Valet

Operations Manager

Pasadena, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

G & H Trash Valet

Operations Manager

Spring, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

Tait Communications

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Functional Outcomes Customer Support Operations * Deliver frontline technical support for customers ... Follow the Incident Management process and maintain responsibility for incident resolution, whilst ...

A1 Valet Trash

Operations Manager

Grand Prairie, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

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Showing results 21-40

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Texas

Customer Support Operations Manager information

See Texas salary details

$41.5K

$115.2K

$126.2K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Texas is $115,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $124,800.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Texas are hiring for Customer Support Operations Manager jobs?

Cities in Texas with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $115,225 per year, or $55.4 per hour.

Support Operations Specialist

Central Health

Austin, TX • On-site

$51K - $68K/yr

Full-time

Posted 24 days ago

Job description

Overview

The Support Operations Specialist provides critical administrative and operational support to the Infrastructure department. This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request fulfillment across clinical and administrative sites. The position also tracks operational data, maintains internal documentation, contributes to internal communications, and engages stakeholders during space planning efforts to gather initial requirements. Through proactive coordination and responsive service, the role helps ensure efficient, consistent, and collaborative operations across Infrastructure functions.

ON-SITE

Responsibilities

Essential Functions

  • Provide general administrative support, including scheduling, document preparation, records management, and form tracking to assist Infrastructure team operations.
  • Maintain and track operational data using logs, spreadsheets, and internal systems related to onboarding, support operations requests, equipment status, and departmental metrics.
  • Coordinate new staff onboarding by scheduling systems orientation, organizing site walkthroughs, and ensuring access to tools, procedures, and documentation.
  • Maintain departmental SOPs, training materials, and process documentation, ensuring consistency, clarity, and accessibility for team members.
  • Draft and distribute internal communications, including department-wide updates, announcements, and meeting notes.
  • Manage the Infrastructure Support Operations work order system, including entering, updating, and closing requests such as FF&E, furniture moves, and repair notifications, while coordinating with Facilities and vendors as needed.
  • Fulfill support operations work orders from clinical sites, including coordinating services, ensuring quality followthrough, and confirming completion with internal stakeholders.
  • Support departmental projects and move coordination by assisting support and logistics across Infrastructure initiatives.
  • Collaborate with Infrastructure and Communications teams to maintain and update SharePoint and intranet content, ensuring timely and accurate information is accessible to staff.
  • Support cross-functional Infrastructure needs, such as internal audits, onboarding checklists, space planning input, and documentation clean-up.
  • Assist with planning and implementing internal improvements, special initiatives, or one-time efforts supporting
  • Infrastructure's operational goals.
  • Provide cross-departmental support to ensure smooth service delivery, respond to evolving operational needs, and serve as a point of contact for non-clinical requests.
  • Support physical workspace documentation, such as inventorying equipment, capturing before/after photos of moves or setups, and updating digital records for compliance and tracking.
  • Engage with internal stakeholders during space planning efforts to gather initial requirements, document functional needs, and support communication between departments and Facilities during early planning phases.
Qualifications

MINIMUM EDUCATION: High School Diploma or equivalent t (higher degree accepted)

MINIMUM EXPERIENCE:

  • 1 year Experience providing administrative or operational support in a professional setting, with responsibilities such as internal coordination or support ticket management.

Licenses and Certifications:

  • Drivers License (Upon Hire)
Employment Type: FULL_TIME

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