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Customer Support Manager Jobs in Kansas (NOW HIRING)

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Assisting property managers, real estate agents, title/escrow agents, mortgage processors ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Assisting property managers, real estate agents, title/escrow agents, mortgage processors ...

Cox Machine Inc

Customer Support Specialist

Wichita, KS

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates ... Obtain and manage customer reports, forecasts, and contractual documentation. * Accurate internal ...

Cox Machine, Inc.

Customer Support Specialist

Wichita, KS · On-site

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates ... Obtain and manage customer reports, forecasts, and contractual documentation. * Accurate internal ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

Steadily

Customer Support Specialist

Overland Park, KS · On-site

$70K/yr

As a Customer Support Specialist, you will: * Respond to high volumes of calls and emails from ... Manage clerical and administrative tasks related to policy servicing What We're Looking For ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Kansas

Customer Support Manager information

See Kansas salary details

$21.9K

$51.7K

$90.1K

How much do customer support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer support manager in Kansas is $51,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $62,400.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Kansas?

The most popular types of Customer Support jobs in Kansas are:

What cities in Kansas are hiring for Customer Support Manager jobs?

Cities in Kansas with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,726 per year, or $24.9 per hour.

Customer Support

Olathe, KS

DH Pace
Construction • 1 - 5K employees

7.5

Company rating: 7.5 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

128th of 283 rated repair and maintenance companies

People enjoy working here

Good employer

Recommended by parents

Learn more about DH Paceexternal

$16.50 - $21/hr

Full-time

Re-posted 29 days ago

Job description

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Support Representative to join our Contact Center team in Olathe, KS. This in office position is seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. This position is eligible for a hybrid work schedule after successful completion of the introductory training period.

Position overview:

  • Schedule and create accurate and complete service tickets for residential and commercial customers.
  • Promote all products and services, quoting accurate pricing when appropriate.
  • Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Conduct outbound calls for customer follow-ups as needed.
  • Coordinate with Dispatch teams to prioritize and fulfill customer requests.
  • Update and maintain accurate records of customer interactions in the ERP system.
  • Meet personal/team critical Key Performance Indicators (KPI's).
  • Follow communication procedures, guidelines, and policies.
  • Continuously seek opportunities to improve the customer experience and streamline processes.
  • Ability to work overtime as required OR ability to work additional hours as required.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent with previous experience in customer service or related field.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
  • Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

What DH Pace employees say

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