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Customer Support Manager Jobs in Delaware (NOW HIRING)

Five Below

Support lead Full Time

Newark, DE · On-site

$16/hr

... management, customer service, and addressing any urgent issues. * Manages the entire process of ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

Five Below

Support lead Full Time

Newark, DE · On-site

$16/hr

... management, customer service, and addressing any urgent issues. * Manages the entire process of ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Delaware

Customer Support Manager information

See Delaware salary details

$24.5K

$58K

$101.1K

How much do customer support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer support manager in Delaware is $58,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,100.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Delaware?

The most popular types of Customer Support jobs in Delaware are:

What cities in Delaware are hiring for Customer Support Manager jobs?

Cities in Delaware with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $58,048 per year, or $27.9 per hour.

Customer Service Representative - Order Management & Customer Support

On-Board Services

Wilmington, DE • On-site

$25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Customer Service Representative – Order Management & Customer Support

On-Board Services is hiring a Customer Service Representative – Order Management & Customer Support in Wilmington, DE.

Position Details:

Title: Customer Service Representative – Order Management & Customer Support

Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location: Wilmington, DE

Shift: 1st Shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $25/HR

Position Overview:

The Customer Service Representative serves as a customer-focused liaison responsible for promoting and implementing functional excellence while providing domestic customer service based on business and customer needs. This role supports the continuous improvement of quality processes through best practices, training, and auditing. The Customer Service Representative must develop a thorough understanding of the domestic order management system, as well as all applicable policies and procedures. Experience with SAP R/3 (or equivalent), order entry, pricing, documentation, and invoicing is required. Knowledge of quality systems and previous business experience are preferred. This position offers the opportunity to become proficient in multiple business applications, including SAP R/3, SharePoint, and Salesforce.com, while supporting various business units. The incumbent will work closely with demand and supply planners, market segment teams, customer service representatives, manufacturing sites, warehouses, regional contacts, freight forwarders, carriers, finance teams, and customers to ensure customer needs are met while maintaining quality standards.

Responsibilities include, but are not limited to:

  • Responding to customer inquiries
  • Utilizing business unit tracking systems
  • Resolving customer disputes
  • Issuing credit and debit memos
  • Processing samples and rebates
  • Monitoring sales orders throughout the order fulfillment process
  • Maintaining accurate documentation and customer records

This position also requires a thorough understanding of and active participation in the corporate Sarbanes-Oxley (SOX) Section 404 compliance process as it relates to customer service.

Minimum Skills Required:

  • Demonstrated experience as a Customer Service Representative beyond call center and/or retail customer service.
  • Previous knowledge of the Sales-to-Cash (STC) and Requisition-to-Pay (RTP) processes is preferred.
  • Excellent verbal communication and interpersonal skills with internal teams, including Customer Service, Manufacturing, Supply Chain, Product Management, Sales, Marketing, Finance, Warehousing, and Transportation, as well as external customers.
  • Minimum of 6 months to 1 year of SAP R/3 (or equivalent ERP) experience, including order entry, delivery creation, and invoicing.
  • Intermediate to advanced proficiency in Microsoft Office, including Excel, Word, and PowerPoint. Microsoft Office assessment scores must be included.
  • Experience with Salesforce.com and SharePoint is preferred.
  • Ability to adapt quickly to changing priorities, business conditions, and personnel while maintaining a professional and customer-focused approach.
  • Strong problem-solving skills with the ability to identify process improvement opportunities and implement change.
  • Demonstrated ability to multitask, manage projects, and translate business needs into practical implementation plans.
  • Proven flexibility and adaptability in a fast-paced, team-oriented environment.
  • Excellent organizational skills with the ability to: provide accurate follow-up, understand inventory management, support business unit strategies, translate strategic objectives into effective customer service practices

Education and Experience Required:

  • College degree
  • Previous customer service experience
  • SAP R/3 or equivalent ERP experience

Preferred:

  • Bachelor's degree

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner." On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

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