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Customer Support Associate Jobs in Wichita, KS (NOW HIRING)

Three Point Solutions

Customer Service Support Lv1

Wichita, KS · On-site

$16.75 - $21.50/hr

Customer Service Support Client: Food Manufacturing Company Location: Wichita, KS 67202 Duration: 4 ... Associate's Degree OR High School Diploma/GED + 2 years' experience in Business, Logistics ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Wichita, KS

Customer Support Associate information

See Wichita, KS salary details

$10

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$25

How much do customer support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer support associate in Wichita, KS is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.62 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Wichita, KS?

The most popular types of Customer Support jobs in Wichita, KS are:

What are popular job titles related to Customer Support Associate jobs in Wichita, KS?

For Customer Support Associate jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Wichita, KS look for?

The top searched job categories for Customer Support Associate jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Customer Support Associate jobs?

Cities near Wichita, KS with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Wichita, KS as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,097 per year, or $19.8 per hour.

Computer Support/Sales Associate

Ribbit Computers

Derby, KS

Full-time

Re-posted 4 days ago

Job description

Company Description

Ribbit Computers was established in Dec 2004 and since then has been dedicated to providing the best customer service and computer repair available to you. When your Laptop, PC, Phone, Tablet or Mac needs repairing, you won’t have to worry for long! Our technicians are skilled in dealing with all computers and smart devices whether you need home or business computer repairs.

Every day it seems like there are more and more viruses, spyware applications and software issues ready to attack your computer and make it useless. Hearing the technology news can be overwhelming! Our technicians are not only here to help you with computer repairs but they can also help you understand how best to protect your computer from problems like these that might arise in the future.

Our business has been established to offer fantastic customer service as well as high-quality computer repairs with quick turn-around time. If you have any questions about your computer system or want to schedule an appointment, just give us a call! We’ll take care of your computer repair needs and make sure you know how to safeguard your computer from failing again.

Job Description

Responsibilities and Duties

Work with customers to troubleshoot technical computer issues and fully document actions and results.

Assist clients with new device setups.

Sell computers and services.

Work with a team to service devices, sell services, and research new techniques and products we can sell.

Qualifications

Strong and persuasive written and verbal communication skills.

Ability to establish and maintain working relationships with clients and coworkers.

Ability to handle stressful situations in a congenial manner.

Ability to troubleshoot and understand Windows 8.1, 10, and 11, as well as macOS and familiarity with Office Suite.

Strong organizational skills.

Ability to manage multiple projects/tasks simultaneously.

 Ability to work independently or as a team.

Ability to plan and prioritize to achieve a defined objective.


Additional Information

Minimum of one (1) years’ work experience in a IT related field, customer service, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Starting pay: Training $14hr after training $16hr