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Customer Support Associate Jobs in Waterloo, ON (NOW HIRING)

Staples Canada ULC

Sales Associate

Kitchener, ON

Deliver exceptional customer service and enhance customer engagement and satisfaction. * Drive ... Support all merchandising and signage standards including planograms and stocking. * Maintain ...

Staples Canada ULC

Sales Associate

Waterloo, ON

Deliver exceptional customer service and enhance customer engagement and satisfaction. * Drive ... Support all merchandising and signage standards including planograms and stocking. * Maintain ...

Staples Canada ULC

Sales Associate

Cambridge, ON · On-site

Deliver exceptional customer service and enhance customer engagement and satisfaction. * Drive ... Support all merchandising and signage standards including planograms and stocking. * Maintain ...

Staples Canada ULC

Sales Associate

Cambridge, ON · On-site

Deliver exceptional customer service and enhance customer engagement and satisfaction. * Drive ... Support all merchandising and signage standards including planograms and stocking. * Maintain ...

Staples Canada ULC

Sales Associate

Brantford, ON · On-site

Deliver exceptional customer service and enhance customer engagement and satisfaction. * Drive ... Support all merchandising and signage standards including planograms and stocking. * Maintain ...

Staples Canada ULC

Sales Associate

Guelph, ON · On-site

Deliver exceptional customer service and enhance customer engagement and satisfaction. * Drive ... Support all merchandising and signage standards including planograms and stocking. * Maintain ...

Walmart

(CAN) Grocery Associate

Guelph, ON

CA$17.75/hr

A Grocery Associate provides exemplary customer service by adhering to the basic beliefs and values ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Ray of Hope

Fundraising Associate

Kitchener, ON · On-site

CA$27.20 - CA$31.43/hr

Overview The Fundraising Associate will support the Director of Development in day-to-day ... Specific Responsibilities Donor Care & Customer Service 20% * Engage with community members ...

New

Ray of Hope

Fundraising Associate

Kitchener, ON · On-site

$27.20 - $31.43/hr

Overview The Fundraising Associate will support the Director of Development in day-to-day ... Specific Responsibilities Donor Care & Customer Service - 20% * Engage with community members ...

ULINE

Warehouse Associate

Milton, ON · On-site

CA$31.25 - CA$35/hr

Warehouse Associate Pay from $31.25 to $35.00 per hour with significant growth and earning ... support your success. Position Responsibilities * Pick customer order items and package them for ...

Uline

Warehouse Associate

Milton, ON · On-site

CA$31.25 - CA$35/hr

Warehouse Associate Pay from $31.25 to $35.00 per hour with significant growth and earning ... support your success. Position Responsibilities * Pick customer order items and package them for ...

ULINE

Warehouse Associate

Cambridge, ON · On-site

CA$31.25 - CA$35/hr

Warehouse Associate Pay from $31.25 to $35.00 per hour with significant growth and earning ... support your success. Position Responsibilities * Pick customer order items and package them for ...

Walmart

OVERNIGHT ASSOCIATE

Kitchener, ON · On-site

CA$17.75/hr

To provide customer service by completing assigned tasks relating to receiving and the flow of ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Waterloo, ON

Customer Support Associate information

See Waterloo, ON salary details

$7

$16

$25

How much do customer support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer support associate in Waterloo, ON is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.45 and $19.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Waterloo, ON? The most popular types of Customer Support jobs in Waterloo, ON are:
What job categories do people searching Customer Support Associate jobs in Waterloo, ON look for? The top searched job categories for Customer Support Associate jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Customer Support Associate jobs? Cities near Waterloo, ON with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $34,373 per year, or $16.5 per hour.

Sales Associate

Staples Canada ULC

Kitchener, ON

Part-time

Posted 26 days ago

Job description

Some of what you will do

  • Deliver exceptional customer service and enhance customer engagement and satisfaction.
  • Drive sales in the furniture, technology and supplies areas of the store.
  • Set and achieve sales and margin goals with store leaders.
  • Ensure operational excellence and uphold store brand standards.
  • Support all merchandising and signage standards including planograms and stocking.
  • Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

  • Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
  • Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
  • Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
  • Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Some of what you need

  • 3 months to 1 year of prior retail experience (preferred).
  • Strong customer service and communication skills.
  • Ability to work collaboratively in a team environment.

Some of what you will get

  • Associate Discount
  • Flexible Benefit Plans
  • Group RRSP Program
  • Learning and Development Programs
  • Associate Recognition Programs
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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