Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...
Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...
Job Summary The Retail Service Associate supports the store team in deliveringa best-in-class customer experienceacrossmobile, operational, and transactional activities. This role serves as a go-to ...
Job Summary The Retail Service Associate supports the store team in deliveringa best-in-class customer experienceacrossmobile, operational, and transactional activities. This role serves as a go-to ...
Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...
Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...
Customer Service Associate I
West Peoria, IL · On-site
$14.25 - $19.75/hr
Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
West Peoria, IL · On-site
$14.25 - $19.75/hr
Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Morton, IL · On-site
$13.75 - $19/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Morton, IL · On-site
$13.75 - $19/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Bloomington, IL · On-site
$14 - $19.25/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Bloomington, IL · On-site
$14 - $19.25/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Bloomington, IL · On-site
$14 - $19.25/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Bloomington, IL · On-site
$14 - $19.25/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Bloomington, IL · On-site
$14 - $19.25/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Bloomington, IL · On-site
$14 - $19.25/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Normal, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Normal, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Washington, IL · On-site
$13.75 - $18.75/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Washington, IL · On-site
$13.75 - $18.75/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Washington, IL · On-site
$13.75 - $18.75/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Washington, IL · On-site
$13.75 - $18.75/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Pekin, IL · On-site
$13.25 - $18.25/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Pekin, IL · On-site
$13.25 - $18.25/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Service Associate I
Peoria, IL · On-site
$14.25 - $19.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...
Customer Support Associate information
See Washington, IL salary details
$11.34 - $12.74
1% of jobs
$12.74 - $14.14
5% of jobs
$14.14 - $15.54
16% of jobs
$15.70 is the 25th percentile. Wages below this are outliers.
$15.54 - $16.94
23% of jobs
The median wage is $17.45 / hr.
$16.94 - $18.34
12% of jobs
$18.34 - $19.75
11% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.75 - $21.15
7% of jobs
$21.15 - $22.55
9% of jobs
$22.55 - $23.95
7% of jobs
$23.95 - $25.35
5% of jobs
$25.35 - $26.75
3% of jobs
$11
$18
$26
How much do customer support associate jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for customer support associate in Washington, IL is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.78 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?
To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.
What is a customer support associate?
Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.
What are some common challenges customer support associates face, and how can they be managed effectively?
Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.
What is the difference between Customer Support Associate vs Customer Service Representative?
| Aspect | Customer Support Associate | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require technical knowledge | High school diploma or equivalent; basic communication skills |
| Work Environment | Call centers, online chat, email support, technical support | Call centers, retail, online support, in-person interactions |
| Employer & Industry Usage | Tech companies, e-commerce, telecom, software firms | Retail, banking, hospitality, telecom |
| Search & Comparison Intent | Customer Support Associate vs Customer Service Representative |
While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.
What are the most commonly searched types of Customer Support jobs in Washington, IL? The most popular types of Customer Support jobs in Washington, IL are:
What cities near Washington, IL are hiring for Customer Support Associate jobs? Cities near Washington, IL with the most Customer Support Associate job openings:
Job description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Job Description
**Location: East Peoria, IL - Xfinity Store | 426 West Washington Street, East Peoria, IL 61611**
Primary Responsibilities — Mobile Focused:
Mobile Activations & Customer Education
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Provide a white-glove experience activating new devices or BYOD to the network.
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Guide customers through tablet setup and connectivity options.
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Support activation and pairing of wearable devices for seamless use.
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Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
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Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
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Demonstrate basic features and capabilities of devices to increase customer confidence.
Mobile Escalations
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Troubleshoot and resolve complex device or service issues.
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Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
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Use advanced tools to manage escalations.
Mobile Support
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Assist customers with transferring contacts, emails, and media.
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Provide password resets with appropriate credential verification.
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Activate and configure SIM or eSIM for device connectivity.
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Perform in-depth diagnostics to identify and resolve issues.
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Process returns or exchanges in compliance with company policies.
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Assist with warranty claims and replacement processes.
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Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
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On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities — When No Primary Actions Occur or on Red Floor:
Customer Check-In
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Provide hands-on demonstrations of devices and features to enhance value.
Operations
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Support store resets for proper merchandising and operational readiness.
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Maintain visual standards and product placement for optimal customer experience.
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Inspect back-of-house to ensure clean, secure, and properly placed inventory.
Express Transactions
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Facilitate quick device swaps for customers.
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Process equipment returns efficiently while ensuring compliance.
Expectations for All Employees
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Understand and follow the Comcast Operating Principles.
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Own the customer experience and promote digital options at every touchpoint.
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Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
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Win as a team through collaboration and openness to new ideas.
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Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
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Drive results and operational excellence.
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Foster and support a culture of inclusion.
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Do what’s right for customers, teammates, communities, and investors.
Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Communication; Resilience; Professional Integrity
Salary:
Base Pay: $17.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years