ZipRecruiter

Log In

1

Customer Support Associate Jobs in Washington, IL

OSF HealthCare

Business Support Associate

Peoria, IL · On-site

$18.80 - $22.12/hr

The Business Support Associate maintains and accurately updates employee work schedules, attendance ... Familiar with EXCEL 2 Years Customer Service Experience Availability to work weekend shifts as ...

Home Depot

Store Support

Normal, IL · On-site

$16 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Peoria, IL · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Normal, IL · On-site

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Peoria, IL · On-site

$16 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Dollartree

customer service associate

East Peoria, IL · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

customer service associate

East Peoria, IL · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate

Bloomington, IL · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate

Bloomington, IL · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

next page

Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Washington, IL

Customer Support Associate information

See Washington, IL salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer support associate in Washington, IL is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.78 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Washington, IL?

The most popular types of Customer Support jobs in Washington, IL are:

What job categories do people searching Customer Support Associate jobs in Washington, IL look for?

The top searched job categories for Customer Support Associate jobs in Washington, IL are:

What cities near Washington, IL are hiring for Customer Support Associate jobs?

Cities near Washington, IL with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Washington, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,268 per year, or $18.9 per hour.

Business Support Associate

Peoria, IL • On-site

OSF HealthCare
See more jobs at OSF HealthCareexternal

$18.80 - $22.12/hr

Other

Posted 8 days ago

Job description

Total Rewards
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
This job is located in Peoria,IL
5 x 8 hour days (8a-430p) every 4th weekend
POSITION SUMMARY: The Business Support Associate maintains and accurately updates employee work schedules, attendance and time keeping records, in accordance with the Organization Policies and Procedures. Provides feedback to Leadership on any discrepancies. Provides direct user support to all levels of team members regarding all aspects of the Time and Attendance System API (payroll software). Maintains Position Management database (Staffing Position Control). Utilizes critical thinking skills to build schedules within API by gathering information, meeting with and training key Leadership. Manages simple to complex projects. Prepares Bi-Weekly and Monthly Reports utilizing above average Excel Skills. Works under strict deadlines to provide daily support. Provides daily support for the Administrative Supervisors and Unit Leadership as directed.
Qualifications
REQUIRED QUALIFICATIONS: Education: High School/GED Experience: Familiar with EXCEL 2 Years Customer Service Experience Availability to work weekend shifts as needed; possibly every other weekend Other skills/knowledge: Excellent interpersonal and communication skills Solid computer skills, including proficiency with Microsoft software Strong analytical and problem solving skills, with the ability to be detail oriented.
PREFERRED QUALIFICATIONS: Associates Degree or higher education (no particular discipline) 3 Years of Direct Time Keeping and / or Scheduling Experience 3 Years of Maintaining / Configuring a System Application
OSF HealthCare is an Equal Opportunity Employer.

Apply