Customer Support Associate Jobs in Poughkeepsie, NY

We are seeking a SPORTING SUPPORT ASSOCIATE to join the Orvis Team!  This is an on-site position at our Sandanona facility in Millbrook, NY.

The Sandanona Sporting Support Associate is one of the cultural leaders of the Sandanona team, responsible for achieving sales goals, customer satisfaction, and profitability growth as well as understanding, practicing, and being a strong proponent of the Orvis brand and the company culture. The Sporting Support Associate is a professional role model in attitude and appearance, skilled in the art of communication and customer service, who can teach these skills to the team and ultimately lead by example.

For more than 165 years the Orvis name has stood for outdoor traditions, quality, and customer satisfaction. At Orvis, we do not sell what we, ourselves, would not be proud to own or give as a gift. Our associates deserve to be proud of our service and our products, and we rely on every associate to apply our “pride of ownership” credo to drive our quality. “Good enough” is not our standard. We need to strive for perfection in our products and customer service, to propel our growth and the pride that will fuel our team.

Position Interfaces:

This position reports directly to the Upland and Events Managers. The Position will also interface daily with Retail/Office Manager, guides, trappers, instructors, front desk staff, and retail associates.

Responsibilities:

• Maintaining the customer service levels on all hunting and shooting activities
• Support and Assist in the Upland Bird and Sporting Clays Responsibilities including but not limited to:

• Bird Processing
• Grounds keeping and maintenance (lawns, ponds, kennels, course, buildings, equipment, etc.)
• Clays Course support – help with stocking, upkeep, tournaments and any other assistance and maintenance necessary.
• Help to maintain bird inventory – feeding, watering, pen maintenance
• Receive bird orders, feed deliveries, etc.
• Bird pen maintenance
• Trapper for clays when needed
• Responsible for assisting in the maintenance of dog kennels- cleaning, maintenance, repairs, feeding dogs, etc.
• Assisting in all facets of the upland and clay membership activities
• Help to maintain all work vehicles
• Help support all other departments at Sandanona as necessary with a strong tie to Upland and Sporting Clays.

Competencies and Requirements:  

• Knowledge of shooting sports

• Physical strength for hard outdoor work
• Ability to communicate openly and actively listen
• Fit and able to perform all physical activities
• Experience adapting to last minute changes and bridging gaps between various departments
• Knowledge of operating safely: lawn mowers, tractors, and other farming equipment
• Ability to thrive in a fast-paced environment.
• Flexibility in scheduled work days to coincide with club activities – must be available to work weekends
• Strong customer service background
• Some computer skills
• Obtain a Hunting Dog to become a hunting guide (future growth)
• Attend Orvis Wingshooting and Fishing Schools to build knowledge and assist in product sales.

Orvis Company associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations – both internal and external. The Orvis Company and our associates are committed to giving back to our communities and protecting nature.

About Orvis:

In 1856, Charles Orvis founded the Orvis Company in Manchester, Vermont, offering the finest fly fishing equipment, and priding himself on customer satisfaction and service. Today, along with our world famous fly-fishing gear, Orvis offers distinctive clothing, home furnishings, gifts, and dog products. Each item is rooted in our heritage of authenticity and the outdoors, and is backed with a no-questions-asked guarantee. With our flagship retail store located in the same Vermont village as the original store since 1856, we offer experience and knowledge that no other retail company can. Each day we strive to apply what we know and learn to bring our customers even better service and products tomorrow.

Orvis is headquartered in beautiful Southwestern Vermont with operations in Roanoke, Virginia and the U.K. We firmly believe that the only way for Orvis to achieve its vision to be the most respected lifestyle brand in America, is to have a company culture that is supportive and inspiring to the individuals that will get us there.

Orvis offers competitive compensation commensurate with scope of responsibilities and experience required; plus a comprehensive benefits package including medical/dental/vision coverage, life insurance, 401K, generous associate discounts, and other excellent benefits.

To access our California Applicant Privacy Notice, follow this link: https://www.orvis.com/california-applicant-notice.html

To learn more and connect with Orvis, please visit us online www.orvis.com.