Customer Support Associate Jobs in Mount Prospect, IL

Job Description:

Job Purpose

The Sales Support Associate is a key administrative role responsible for providing operational and administrative support across the organization's Inside Sales and Field Sales teams and brands. This position helps ensure sales teams can remain focused on achieving business objectives.
The Sales Support Associate collaborates with Sales, Marketing, and other cross-functional teams to provide administrative support, maintain efficient processes, and ensure effective sales operations across brands. Responsibilities include supporting sales materials, meetings, new hires, reporting, open territories, and special projects as needed.

Essential Job Functions

• Creates, maintains, and distributes recurring and ad hoc reports for Rare Brands to support sales leadership and field teams.
• Provides administrative support for new hires and promotions across all sales brands, including coordinating collateral shipments, name tags, apparel, workspace preparation, and other onboarding materials.
• Manages the Inside Sales collateral inventory across all brands, including maintaining the collateral closet, coordinating replenishment and distribution, and ensuring expired materials are appropriately removed and destroyed.
• Manages inventory and distribution of demo pens and other sales demonstration materials for the Inside Sales and Field Sales teams.
• Maintains the Master Sales Calendar across all brands, ensuring sales meetings, events, conferences, trainings, and key deadlines are accurately scheduled and communicated.
• Processes and coordinates purchase orders for sales-related goods and services in accordance with established company procedures.
• Coordinates administrative logistics for Brand Meetings and other sales meetings, including meeting reservations, food and beverage orders, deliveries, supplies, and related arrangements.
• Prepares and maintains New Hire and Promotion slides for Gvoke national sales calls and other sales team communications.
• Serves as an administrative liaison between sales teams, corporate departments, vendors, and other business partners to coordinate requests, resolve issues, improve consistency across brands, and ensure timely completion of administrative activities.
• Proactively coordinates multiple administrative priorities and projects across sales brands, ensuring deadlines, deliverables, and follow-up activities are completed accurately and on time.

Skills and Qualifications

• Bachelor's degree required
• 1-2 years of experience in a professional, fast paced environment
• Some administrative support or project management experience required
• Highly proficient with Adobe and Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Competencies: Customer Service focus, Attention to Detail, Highly Organized, Strong Interpersonal skills, Team Player, Excellent Verbal and Written Communication skills, Time Management skills

Working Conditions

• Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel.
• This role is based in Xeris' Chicago office and requires five days per week in the office. On-site requirement may change at management's discretion.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The anticipated base salary range for this position is $52,500 - $75,000

#LI-HYBRID

We are committed to offering competitive compensation. Starting pay is determined based on a variety of factors, including the role, job-related knowledge, skills, experience, education, internal equity, market data, and the location of the role, where applicable.

Xeris Pharmaceuticals, Inc. (the "Company") is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. All qualified candidates are given equal opportunity and the Company's employment selection decisions are based solely on job-related factors.NOTE: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as needed to meet the ongoing needs of the Company.

The level of the position will be determined based on the selected candidate's qualifications and experience. Final determination of the actual base salary offered depends on several factors, including but not limited to the candidate's skills, experience, education, location, and business needs. Employees are eligible for equity or long-term incentive awards, where applicable. Field Sales role employees are eligible for a quarterly commission structure. Non-Sales role employees are eligible for an annual bonus. The Company also offers a comprehensive benefits package that includes additional elements such as paid time off benefits, various health, vision, and dental insurance options, 401(k) retirement benefits and more for eligible employees. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process.Individuals hired as temporary employees, interns, and preceptors are not eligible for commissions, bonuses, and/or long-term incentive or equity awards. Eligibility for other benefits will be based on plan documents.

Accessibility & Reasonable Accommodations

If, because of a medical condition or disability, you require a reasonable accommodation or assistance to complete any part of the application process, please send an e-mail to recruiting@xerispharma.com and identify the type of accommodation or assistance you are requesting. Please include the job requisition number in your message. Please note if your request is not for this stated purpose, you will not receive a response to your email. Do not include any medical or health information in this email.

Xeris participates in E-Verify.E-Verify Participation Poster

EEO is the LawEEO is the Law

EEO is the Law SupplementEEO is the Law Supplement

Pay Transparency Nondiscrimination ProvisionPay Transparency Nondiscrimination Provision