ZipRecruiter

Log In

1

Customer Service Assistant Jobs in Mount Prospect, IL

Addison Group

Customer Service Assistant

Vernon Hills, IL · On-site

$21 - $24/hr

Customer Service Assistant Industry: Manufacturing / Commercial Equipment Location (City, State): Vernon Hills, IL Pay: $21-24/hour Work Schedule: Monday-Friday, 7:00 AM-4:00 PM (or 8:00 AM-5:00 PM ...

Coilcraft

Customer Service Assistant

Cary, IL · On-site

$17.50 - $24/hr

Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative * Monitor the general sales ...

New

Coilcraft

Customer Service Assistant

Cary, IL · On-site

$17.50 - $24/hr

Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative * Monitor the general sales ...

New

Coilcraft

Customer Service Assistant

Cary, IL · On-site

$18 - $25/hr

About the Role and Your ImpactAnswer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service ...

New

Salem Staffing

Be Seen First

Customer Service Assistant (10am - 7:00pm)

Itasca, IL · On-site

$23/hr

We are looking for a Customer Service/Operations Assistant: Operations Assistant- Tracking and tracing shipments, must be detailed and have a good work ethic. Customer service experience dealing with ...

New

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Mount Prospect, IL

Customer Service Assistant information

See Mount Prospect, IL salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service assistant in Mount Prospect, IL is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.69 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Mount Prospect, IL?

The most popular types of Customer Service jobs in Mount Prospect, IL are:

What are popular job titles related to Customer Service Assistant jobs in Mount Prospect, IL?

For Customer Service Assistant jobs in Mount Prospect, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Mount Prospect, IL look for?

The top searched job categories for Customer Service Assistant jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Customer Service Assistant jobs?

Cities near Mount Prospect, IL with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Mount Prospect, IL as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,380 per year, or $19.9 per hour.

Customer Service Assistant

Hieu Tran - COUNTRY Financial

Lombard, IL • On-site

$17 - $23.25/hr

Other

Retirement

Posted 28 days ago

Job description

Benefits:

Positive Office Culture

401(k) matching

Flexible schedule

Opportunity for advancement

Training & development

Customer Service Assistant – Part-Time

Hieu Tran – COUNTRY Financial | Lombard, IL

Start Your Career in Insurance with a Flexible, Part-Time Opportunity

Are you friendly, organized, and enjoy helping people? Are you looking for a flexible part-time position where you can gain valuable office and customer service experience while exploring a potential career in insurance?

Hieu Tran – COUNTRY Financial in Lombard, IL is looking for a Customer Service Assistant to join our team. This is an excellent opportunity for someone who enjoys working with people, learning new skills, and being part of a professional, customer-focused office.

No insurance experience or license is required. We're looking for a dependable, personable team member who is willing to learn and help support our customers and the day-to-day operations of the agency.

Bilingual Vietnamese speakers are strongly encouraged to apply!

What You'll Do

As a Customer Service Assistant, you'll help with basic office responsibilities and provide friendly support to our customers.

Responsibilities may include:

Answering phones and assisting customers with basic questions.

Greeting and helping customers in the office.

Responding to customer requests and directing questions to the appropriate team member.

Assisting with routine administrative and insurance office tasks.

Helping organize and maintain customer records and documents.

Scheduling appointments and assisting with follow-up communications.

Supporting the agency team with day-to-day office needs.

Learning about insurance products and agency processes.

Providing a professional, friendly experience to every customer.

What We're Looking For

The ideal candidate is:

Friendly, professional, and comfortable working with people.

Dependable, organized, and detail-oriented.

A strong communicator and active listener.

Comfortable answering phones and interacting with customers.

Willing to learn new computer systems and office technology.

Able to work independently while being a positive team player.

Eager to learn and take on new responsibilities.

Previous office, administrative, retail, hospitality, or customer service experience is a plus, but not required.

Bilingual Vietnamese is a big bonus!

Why Join Us?

Part-time position with a flexible schedule.

No insurance experience required.

No insurance license required to start.

Gain valuable experience in a professional insurance office.

Learn about the insurance industry and customer service.

Supportive team environment with opportunities to learn and grow.

Potential to transition into a full-time position in the future if desired.

Opportunity to pursue an insurance license and grow into a licensed role if you're interested in building a career in insurance.

A Great Opportunity to Get Your Foot in the Door

This position is ideal for someone who wants a flexible part-time job today while keeping the door open to a bigger career opportunity tomorrow. Whether you're looking to gain professional experience, explore the insurance industry, or eventually pursue a full-time or licensed position, we'll help you learn and grow along the way.

If you're dependable, personable, and ready to learn, we'd love to meet you!

Apply today to join Hieu Tran – COUNTRY Financial in Lombard, IL.

Apply