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Customer Support Associate Jobs in Mount Prospect, IL

Home Chef

Customer Experience Associate

Chicago, IL

$17 - $22.75/hr

As a Customer Support Associate, you will spend your productive time working directly with customers via chat, phone, or email. Detailed Responsibilities Our shift schedules remain static (the days ...

Ryan Specialty

Client Support Associate

Chicago, IL · On-site

$55K - $65K/yr

Position Summary The Client Support Associate is responsible for assisting clients by addressing ... The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams ...

Ryan Specialty, LLC

Client Support Associate

Chicago, IL · On-site

$55K - $65K/yr

Position Summary The Client Support Associate is responsible for assisting clients by addressing ... The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams ...

RT Specialty, LLC

Client Support Associate

Chicago, IL · On-site

$55K - $65K/yr

Position Summary The Client Support Associate is responsible for assisting clients by addressing ... The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams ...

Ryan Specialty

Client Support Associate

Chicago, IL · On-site

$55K - $65K/yr

Position Summary The Client Support Associate is responsible for assisting clients by addressing ... The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams ...

Ryan Specialty

Client Support Associate

Chicago, IL · On-site

$55K - $65K/yr

Position Summary The Client Support Associate is responsible for assisting clients by addressing ... The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams ...

The Hireverse

Be Seen First

Bilingual Client Support Associate

Cicero, IL · On-site

$850/wk (+ commission)

We are seeking a Bilingual Client Support Associate to join our retail team ... You will be responsible for helping customers by providing product and service information and ...

New

Albiware

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Associates Degree or higher * Excellent written and verbal communication skills, including the ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Associates Degree or higher * Excellent written and verbal communication skills, including the ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Associates Degree or higher * Excellent written and verbal communication skills, including the ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Associates Degree or higher * Excellent written and verbal communication skills, including the ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

The Support Specialist I plays a pivotal role within our organization, acting as the front-line ... Associate's degree * 1+ years demonstrated Client/Customer Service experience. * Intermediate ...

Wheels, Inc.

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $23.75/hr

As a Customer Support Specialist, you'll be an essential part of that mission, ensuring every ... Provide backup for other associates as designated by leadership. * Request and Task Management:

Chico's FAS, Inc.

Support Associate - Soma

Oak Brook, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Deer Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Mount Prospect, IL

Customer Support Associate information

See Mount Prospect, IL salary details

$11

$19

$28

How much do customer support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer support associate in Mount Prospect, IL is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.93 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Mount Prospect, IL?

The most popular types of Customer Support jobs in Mount Prospect, IL are:

What are popular job titles related to Customer Support Associate jobs in Mount Prospect, IL?

For Customer Support Associate jobs in Mount Prospect, IL, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Mount Prospect, IL look for?

The top searched job categories for Customer Support Associate jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Customer Support Associate jobs?

Cities near Mount Prospect, IL with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,363 per year, or $19.9 per hour.

Customer Experience Associate

Chicago, IL

Home Chef
Food Services and Drinking Places • 1 - 5K employees
Learn more about Home Chefexternal

$17 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Respond to customer issues, complaints, and inquiries via phone, email, and chat.

  • Assist customers with account updates, platform usage, and document incidents through live support channels.

  • Participate in ticket handling across voice, email, and chat channels, managing customer interactions and resolving issues.

Home Chef rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.

In 2023, Home Chef introduced a new brand, Tempo! Tempo features a rotating selection of ready-to-heat meals delivered directly to your door. These meals are better-for-you versions of familiar favorites, designed to save you time and reduce stress while maintaining a healthy lifestyle. Our Tempo menu includes options that are protein-packed, fiber-rich, calorie and carb conscious, keto-friendly, and dietitian-approved.

Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We're eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef's offerings.

The Customer Experience Associate Position operates Monday - Friday from 10:00am - 6:30pm CST.

Please note: the training for this role begins on Monday 10/26 and runs for 3 weeks, Monday - Friday 9:00am to 5:30p CST. It is a requirement that all new hires are available to attend for the entirety of the training.

Our Customer Experience Associate serves as the front line of communication between the company and our customers. Representatives will respond to customer issues, complaints and inquiries via phone, email and chat. 

The Customer Experience Associate is primarily responsible for handling fundamental customer issues such as making account updates,  assisting with the use of the platform, and documenting incidents via live support channels. You will train and learn the platform's basics and use in-house resources, problem-solving, and people skills to support customers. We aim to live our values in every interaction and are looking for Customer Support Associates who care deeply about making everyday lives easier.

As a Customer Support Associate, you will spend your productive time working directly with customers via chat, phone, or email.

Detailed Responsibilities
Our shift schedules remain static (the days you work) but your activities per shift will remain fluid and may change depending on business needs. Flexibility and adaptability are required when approaching daily ticket handling responsibilities.
Participate in Ticket Handling

  • Participate in Ticket Handling on Voice Channel:
    • Assist customers via incoming phone calls.
    • Spend up to 24 hours per week on the phone channel.
    • Shows up to each shift, spending the proper scheduled amount of time online.
    • Does not miss or decline phone calls unless communicated to team lead.
    • Averages around 10 calls per hour.
  • Participate in Ticket Handling on Email Channel:
    • Assist customers via inbound email and web form tickets.
    • Spend up to 10 hours per week on the email channel
    • Shows up to each shift, replying to roughly 12 email tickets per hour.
    • Cleans out personal 'inbox' daily, responding to all replies within 24 hours.
  • Participate in Ticket Handling on Chat Channel:
    • Assist customers via inbound AI chat (helpshift).
    • Spends up to 12 hours per week on the chat channel.
    • Responds to each chat within a defined SLA period.

Research and Understand Current Trends and Issues from Customers

    • Participate in daily/weekly team meetings and stand-ups.
    • Actively looks for trends in our customer inquiries.
    • Researches and resolves complicated issues.
    • Contributes to root-cause analysis of new bugs, operational misses, and service disruptions.

Qualifications
The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • Prior experience in Customer Support or related positions (restaurants, retail, etc.)
  • General high school degree, or equivalent
  • Positive attitude in regards to customer communication, as well as team collaboration.
  • Solid communication skills – both verbal and written
  • Fledgling analysis skills - understands how to spot trends and research common themes
  • Can type a minimum 50 wpm
More About Us

Perks and benefits

  • Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
  • Medical, dental, vision, life and disability insurance available
  • Paid holidays, sick time and vacation time
  • 401k program
  • Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

How We Work Together

We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.

We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.

We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.

Be at Home at Home Chef

We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you'll be able to bring your whole self to an inclusive and enjoyable workplace.

We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at hr@homechef.com.

Home Chef offers the base salary range as posted below, with the exact offer depending on factors such as geographic location, experience, skills, and internal equity. While compensation is within the provided range, it is not typical for offers to be made at the upper end. In addition to base salary, Home Chef provides a comprehensive benefits package, including healthcare coverage, 401k match, and paid time off.

California Pay Range
$17.50—$17.50 USD

Home Chef offers the base salary range as posted below, with the exact offer depending on factors such as geographic location, experience, skills, and internal equity. While compensation is within the provided range, it is not typical for offers to be made at the upper end. In addition to base salary, Home Chef provides a comprehensive benefits package, including healthcare coverage, 401k match, and paid time off.

Maryland Pay Range
$17.50—$17.50 USD

Home Chef offers the base salary range as posted below, with the exact offer depending on factors such as geographic location, experience, skills, and internal equity. While compensation is within the provided range, it is not typical for offers to be made at the upper end. In addition to base salary, Home Chef provides a comprehensive benefits package, including healthcare coverage, 401k match, and paid time off.

Illinois Pay Range
$17.50—$17.50 USD

To view the California Applicant Notice click here

What Home Chef employees say

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