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Customer Support Associate Jobs in Layton, UT (NOW HIRING)

Dollartree

Customer Service Associate

West Valley City, UT · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate

South Ogden, UT · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate

South Ogden, UT · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate

West Valley City, UT · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Coast

Customer Operations Associate

Salt Lake City, UT · On-site

Customer Operations Associate Salt Lake City, UT Coast is re-imagining the trillion-dollar U.S. B2B ... Ability to provide support to customers over phone predominantly; and occasionally email, and text ...

Pittsburgh Paints Co.

Store Sales Associate

Ogden, UT · On-site

$17/hr

The Opportunity The Store Sales Associate is a key member of the US Commercial team and plays an ... This position supports retail and contractor customers by providing product recommendations, color ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Layton, UT

Customer Support Associate information

See Layton, UT salary details

$10

$18

$25

How much do customer support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer support associate in Layton, UT is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Layton, UT?

The most popular types of Customer Support jobs in Layton, UT are:

What job categories do people searching Customer Support Associate jobs in Layton, UT look for?

The top searched job categories for Customer Support Associate jobs in Layton, UT are:

What cities near Layton, UT are hiring for Customer Support Associate jobs?

Cities near Layton, UT with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Layton, UT as of June 2026, with employment types broken down into 100% Full Time. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $37,827 per year, or $18.2 per hour.

Customer Success Associate (MLO)

Salt Lake City, UT • On-site

Trovy Technologies, Inc
See more jobs at Trovy Technologies, Incexternal

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

About Trovy
Trovy is building the financial home base for America's 86 million homeowners - the go-to platform for managing your home and accessing low-rate credit, because life is expensive and unpredictable. We believe your biggest asset should unlock your best financial options: bypass the myriad of expensive, rigid credit products and replace them with one simple, powerful solution built around your home equity. Backed by top-tier venture capital, Trovy is led by a team of proven fintech innovators on a mission to make homeownership and personal finances more manageable. Don't own a home without it.
Role Overview
As a Customer Success Associate, you'll be the primary point of contact for Trovy customers - guiding them through onboarding, answering questions about their HELOC, and making sure every customer feels supported from application to active use. This is a relationship-first role, not a sales role. You won't be chasing commissions - you'll be focused on delivering a genuinely great customer experience.
This role requires a mortgage loan originator (MLO) license. We welcome candidates who are newly licensed or have limited MLO experience - what matters most is your communication skills, attention to detail, and desire to grow in the mortgage and fintech space.
What You'll Do
  • Serve as a trusted resource for customers throughout the HELOC lifecycle - from application questions to draw activity and account management
  • Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner
  • Guide applicants through the onboarding process, including document collection, identity verification, and disclosure acknowledgment
  • Follow established operations processes with precision and consistency, and flag gaps or inefficiencies as you find them
  • Actively collaborate with the operations team to refine and improve workflows - you'll help build the playbook, not just follow it
  • Work closely with the product team to communicate customer feedback, identify friction points, and inform how the product evolves
  • Identify and escalate any compliance-sensitive customer issues to the appropriate team
  • Maintain accurate, well-organized records of customer interactions and loan activity in Trovy's systems
  • Stay current on Trovy's product features, state-specific requirements, and applicable lending regulations

What We're Looking For
  • Active MLO license in any state (NMLS registration required) - newly licensed candidates are encouraged to apply
  • Experience with Zendesk or a similar customer support platform is a plus
  • Strong written and verbal communication skills; you can explain complex financial concepts in plain language
  • Customer-first mindset with a genuine interest in helping people make smart decisions about their home equity
  • Comfort working in a fast-paced, startup environment where processes are still being built
  • Highly organized with strong attention to detail - you can follow compliance-sensitive procedures accurately and keep your work structured even when volume picks up
  • Process-oriented mindset with a bias toward improvement - you notice when something could work better and you say so
  • Collaborative by nature; you work well across teams and are comfortable contributing to product and operations conversations, not just customer-facing ones
  • Ability to work independently and manage multiple customer interactions simultaneously
  • Familiarity with mortgage or consumer lending basics is a plus, but not required beyond licensure

Compensation & Benefits
  • Compensation: Base Salary: $80,000 - $95,000 + Equity
  • Market Opportunity: Join a team tackling the $30T home equity market.
  • Early Impact: Help shape our operations from the ground up.
  • Ownership: Competitive salary, meaningful equity, and room to grow.
  • Success: No sales commissions; your success is measured by customer outcomes, not volume
  • Location: On-site. Salt Lake City, Utah
  • Benefits: 401K account, 100% company-paid dental, medical, vision and life insurance, flexible time off, and more.

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