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Customer Support Associate Jobs in Layton, UT (NOW HIRING)

A First Name Basis

Care Support Associate I

Ogden, UT · On-site

$16/hr

The Staffing Coordinator is responsible for ensuring smooth, accurate, and timely scheduling operations while delivering excellent customer service to clients and Caregivers. This role supports Care ...

Chico's FAS

Support Associate - Chico's

Salt Lake City, UT

$16.50 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Kaysville, UT

$15.50 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Kaysville, UT

$15.50 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Kaysville, UT · On-site

$15.50 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Unified Wholesale

Warehouse Support Associate

Ogden, UT · On-site

$17.50 - $20/hr

We are seeking a dedicated and hardworking Warehouse Associate to join our team. The ideal ... Sales skills and speaking to customers are often a daily part of the job. Don't worry, it's not a ...

Unified Wholesale

Warehouse Support Associate

Ogden, UT · On-site

$17.50 - $20/hr

We are seeking a dedicated and hardworking Warehouse Associate to join our team. The ideal ... Sales skills and speaking to customers are often a daily part of the job. Don't worry, it's not a ...

Home Depot

Store Support

Layton, UT · On-site

$13.75 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Riverdale, UT · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Centerville, UT · On-site

$14 - $17.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Riverdale, UT · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Centerville, UT

$14 - $17.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Clinton, UT · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Ogden, UT · On-site

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Ogden, UT · On-site

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Salt Lake City, UT · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Layton, UT

Customer Support Associate information

See Layton, UT salary details

$10

$18

$25

How much do customer support associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer support associate in Layton, UT is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What is another word for customer?

In the context of a Customer Support Associate role, another word for customer is client, consumer, or user. These terms refer to individuals or organizations that purchase or use a company's products or services and are often the focus of support and service efforts.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is another word for being a customer?

In the context of a Customer Support Associate role, another word for being a customer is a client or user. These terms refer to individuals or organizations that purchase or use a company's products or services and may require support or assistance. Understanding these terms helps in effectively communicating with and supporting different types of customers.

What was the meaning of customer?

In the context of a Customer Support Associate role, a customer is an individual or organization that purchases or uses a company's products or services. The role involves assisting customers, addressing their inquiries, and ensuring a positive experience through communication skills and problem-solving. Understanding customer needs is essential for providing effective support and maintaining satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What is a customer or costumer?

A customer is an individual or organization that purchases goods or services from a business, including roles like a Customer Support Associate who assists and communicates with customers. Understanding customer needs and providing quality support are key parts of the job. The term 'costumer' typically refers to someone who wears costumes and is unrelated to customer service roles.
What are the most commonly searched types of Customer Support jobs in Layton, UT? The most popular types of Customer Support jobs in Layton, UT are:
What job categories do people searching Customer Support Associate jobs in Layton, UT look for? The top searched job categories for Customer Support Associate jobs in Layton, UT are:
What cities near Layton, UT are hiring for Customer Support Associate jobs? Cities near Layton, UT with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Layton, UT as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $37,827 per year, or $18.2 per hour.
Care Support Associate I

Care Support Associate I

A First Name Basis

Ogden, UT • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

A First Name Basis rating

3.2

Company rating: 3.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Description:

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

We are seeking a dedicated and compassionate Care Manager to join our team. The ideal candidate will play a crucial role in providing support and guidance to individuals facing various challenges, including addiction, mental health issues, and family dynamics.


Position Summary:

The Staffing Coordinator is responsible for ensuring smooth, accurate, and timely scheduling operations while delivering excellent customer service to clients and Caregivers. This role supports Care Managers, coordinates high-volume communication, assists with recruitment and training activities, and plays a key part in maintaining service quality and operational efficiency.

Key Responsibilities:

  • Scheduling & Shift Management: Maintain and optimize daily schedules to ensure client shifts are filled promptly; monitor caregiver availability, client needs, and schedule changes; anticipate and communicate potential scheduling issues to leadership.
  • Client & Caregiver Support: Provide compassionate and professional phone support; address routine concerns and escalate issues appropriately; collaborate with Care Managers to ensure service quality and timely resolution of needs.
  • Communication & Call Handling: Manage high-volume inbound calls with professionalism; respond promptly to inquiries and referrals; maintain clear and consistent communication with caregivers, clients, and internal teams.
  • Quality & Performance: Accurately document call activity and scheduling updates; support team performance goals such as missed call percentages and documentation accuracy; relay client and caregiver feedback to designated team members.
  • Operational Excellence: Follow staffing policies, procedures, and service standards; uphold and model the company’s Core Values; support office initiatives that contribute to growth and service excellence.
  • Continuous Improvement: Assist in identifying scheduling, communication, or operational challenges; offer suggested solutions; contribute to a positive team culture by demonstrating professionalism, empathy, and positivity in all interactions.

Benefits:

  • Competitive pay
  • Medical, dental, vision benefits
  • 401(k) with employer match
  • PTO
  • Sick time
  • Paid company holidays
  • Monthly performance bonuses
Requirements:

Qualifications, Skills, Experience:

  • 1–3 years of experience in a call center, scheduling, dispatch, or administrative support role.
  • Proficiency with scheduling software, CRM systems, or call center applications.
  • Strong computer literacy (Microsoft 365, Teams, Outlook, Excel).
  • Ability to multitask across multiple communication channels (phone, chat, email).
  • Accurate data entry with strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Ability to stay calm under pressure and handle a high call volume.
  • Organized, proactive, and able to prioritize tasks in a fast-paced environment.
  • Strong teamwork and collaboration skills.

What A First Name Basis employees say

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