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Customer Support Associate Jobs in Georgetown, ON

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Customer Support Associate information

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What job categories do people searching Customer Support Associate jobs in Georgetown, ON look for? The top searched job categories for Customer Support Associate jobs in Georgetown, ON are:
What cities near Georgetown, ON are hiring for Customer Support Associate jobs? Cities near Georgetown, ON with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Georgetown, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Clerical Support Associate - Haemodialysis, Wilson

Humber River Health

Toronto, ON

CA$29.97 - CA$31.02/hr

Full-time, Part-time

Re-posted 18 days ago

Job description

Humber River Health. Tomorrow's Healthcare, Today.
 
Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.
 
Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.
 
These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.
 
This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow’s Healthcare, Today.
 

Right now we are looking for a Clerical Support Associate to work with our Haemodialysis Department, Nephrology Program.

Employment Status: Permanent Part-time 
Hours of Work: 8 - 12 hour rotating shifts days, evenings and weekends
Location: Humber River Health, Wilson Site 
Labour Group: Teamsters Clerical 
Reporting Relationship: Manager, Haemodialysis, Nephrology Program
Hourly Rate: $29.966 - $31.016

Position Responsibilities:

  • First line of contact with patients and their families.
  • Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work
  • Regular communication with Dietary department, input to and monitor Thoughtwire
  • Register patients for their appointments and apply armbands within a 30 minute window, re-book missed wheel-trans rides, assist drivers to locate patients
  • Booking appointments in community wide scheduling, making changes to patient schedule, Collecting statistics and data as required including ORRS data collection and submission. 
  • Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.
  • Other clerical support as requested by the Resource nurse/Manager.

 Qualifications:

  • High school graduate or equivalent.
  • Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.
  • Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
  • Knowledge of medical terminology required.  MEDITECH computer experience an asset.
  • Demonstrated excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook
  • Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
  • Experience in community wide scheduling strongly preferred 
  • Good keyboarding skills with a minimum typing speed of 40 wpm.
  • Excellent interpersonal and communication skills (verbal and written). Very good spelling, proof reading skills and minute writing as well as math skills.
  • Recent hospital clerical experience especially in nephrology strongly preferred
  • Recent registration experience in Nephrology strongly preferred
  • Demonstrated strong customer service skills.
  • Excellent attendance and discipline free record required.
  • An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.
Why choose Humber River Health?
 
At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement.  We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.
 
Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.
 
We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.
 
As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
 
Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.
 
This position is being posted in response to an existing vacancy at Humber River Health.

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