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Customer Support Associate Jobs in Fort Wayne, IN

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Oversee the work of branch associates, ensuring they are properly trained. * Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any ...

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Oversee the work of branch associates, ensuring they are properly trained. * Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any ...

Pittsburgh Paints Co.

Store Sales Associate

Fort Wayne, IN · On-site

$13.75 - $15.75/hr

The Opportunity The Store Sales Associate is a key member of the US Commercial team and plays an ... This position supports retail and contractor customers by providing product recommendations, color ...

Dollar Tree

Customer Service Associate II

Paulding, OH · On-site

$12.75 - $17.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate II

Paulding, OH · On-site

$12.75 - $17.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate II

Van Wert, OH · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate II

Van Wert, OH · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Huntington, IN · On-site

$13.75 - $19/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Ligonier, IN · On-site

$13 - $18/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Comcast

Xfinity Retail Service Associate

Fort Wayne, IN · On-site

$15/hr

Job Summary The full-time Retail Service Associate is a customer service position that supports the store team in delivering a best-in-class customer experience across mobile, operational, and ...

Comcast

Xfinity Retail Service Associate

Fort Wayne, IN · On-site

$15/hr

Job Summary The full-time Retail Service Associate is a customer service position that supports the store team in delivering a best-in-class customer experience across mobile, operational, and ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Fort Wayne, IN

Customer Support Associate information

See Fort Wayne, IN salary details

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How much do customer support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer support associate in Fort Wayne, IN is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.79 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Fort Wayne, IN?

The most popular types of Customer Support jobs in Fort Wayne, IN are:

What are popular job titles related to Customer Support Associate jobs in Fort Wayne, IN?

For Customer Support Associate jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Fort Wayne, IN look for?

The top searched job categories for Customer Support Associate jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Customer Support Associate jobs?

Cities near Fort Wayne, IN with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,078 per year, or $19.7 per hour.

Customer Service and Invoicing Coordinator

Community Harvest Food Bank

Fort Wayne, IN • On-site

$17 - $18/hr

Full-time

Re-posted yesterday

Job description

Customer Service and Invoicing Coordinator
Position Summary
The Customer Service and Invoicing Coordinator supports member agencies by maintaining accurate agency records, assisting with order processing, invoice printing, and reporting needs, coordinating communications, and providing administrative support to Agency Services & Programs. This role also helps ensure smooth daily office operations through mail processing, front desk coverage, and other clerical support as needed.
Key Responsibilities
  • Maintains and updates all member agency information per Macola and hard files.
  • Assists Agency Services & Programs Supervisor with management of agencies and coordinating all relevant mailings.
  • Provides technical assistance and support to agencies related to order processing, reporting requirements, and record keeping.
  • Provides backup for the various stages of product distribution to member agencies including order taking, production of picking tickets, applying grant applications to invoices, printing invoices, etc.
  • Provides additional clerical and administrative support for office as required or requested by supervisor.
  • Responsible for maintenance on the copy and postal machine.
  • Responsible for getting mail sent out daily and coding by department.
  • Responsible for making agency visits and complying with the rules and regulations set forth by Feeding America and Community Harvest Food Bank.
  • Provides front desk coverage during receptionist breaks and absences as assigned.
  • Maintains a clean and orderly office environment.
  • Maintains a neat, clean, and professional appearance at all times.
  • Assist in other areas of the food bank as assigned.

This list is not all-inclusive and other duties may be assigned.
Professional Requirements
  • Valid IN driver's license, current insurance, reliable transportation, and be willing to travel.
  • Ability to address member agency concerns through effective customer support approach
  • Ability to complete work in an accurate, effective and timely manner
  • Ability to handle high volume of work in short periods.
  • Must have the ability to work with a diverse group of staff and volunteers
  • Must be able to read, comprehend and write in English at a high school level
  • Must be able to consistently and correctly perform basic math skills at a high school level
  • Must be able to perform basic computer tasks
  • Must have excellent oral communications skills
  • Must have a pleasant, team-oriented personality and be able to work in an unsupervised environment
  • Must be willing/able to work overtime and weekends as requested

Educational Requirements:
  • Associate's degree with at least two years of experience is desired.
  • Minimum of one year experience in office support environment including data entry, processing, and customer support.

Schedule
Monday-Friday, 7:30 a.m.-4:00 p.m.
Why Join Us
This position offers the opportunity to support a mission-driven food bank by helping member agencies receive the information, service, and administrative support they need to serve the community effectively.

Apply