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Customer Support Associate Jobs in Bloomington, IN

Wawa

Customer Service Associate

Bedford, IN · On-site

$15 - $18.75/hr

Greet and engage with customers to ensure their needs are met both quickly and courteously ... We are committed to offering inclusive, meaningful benefits and rewards that support our Associates ...

Wawa, Inc.

Customer Service Associate

Bedford, IN · On-site

$15 - $18.75/hr

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by ... We are committed to offering inclusive, meaningful benefits and rewards that support our Associates ...

PTS Corp

Customer Account Rep

Bloomington, IN · On-site

POSITION PURPOSE Customer Support Representative plans, organizes, and coordinates with a broader ... Associates Degree preferred. * Proven ability to multi-task and handle dynamic situations. * Proven ...

Family Dollar

Customer Service Associate I

Nashville, IN · On-site

$13.50 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Bloomington, IN · On-site

$12.75 - $17.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Martinsville, IN · On-site

$13.25 - $18.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Martinsville, IN · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Clay, IN · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Bedford, IN · On-site

$13 - $18/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Bloomington, IN

Customer Support Associate information

See Bloomington, IN salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer support associate in Bloomington, IN is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.35 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Bloomington, IN?

The most popular types of Customer Support jobs in Bloomington, IN are:

What are popular job titles related to Customer Support Associate jobs in Bloomington, IN?

For Customer Support Associate jobs in Bloomington, IN, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Bloomington, IN look for?

The top searched job categories for Customer Support Associate jobs in Bloomington, IN are:

What cities near Bloomington, IN are hiring for Customer Support Associate jobs?

Cities near Bloomington, IN with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Bloomington, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,512 per year, or $18.5 per hour.

IT Associate - OCU - Non-Technical - 3rd Shift

Cummins

Columbus, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Cummins rating

8.0

Company rating: 8.0 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

138th of 543 rated manufacturers

Job description


We are looking for a talented IT Associate to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Columbus, IN
In this role, you will make an impact in the following ways:
  • Develops, updates, and administers departmental databases, wikis, web sites, systems, security status, and technical libraries; assists with the migration from one technology platform to another technology platform; participates in application certification processes.
  • Monitors and audits function-related activities.
  • Supports functional department training and communication processes; sets-up and maintains workstations used specifically for the technologies administered.
  • Provides contact support and administrator expertise for departmental databases, technologies, web sites, and technical libraries; trouble shoots functionality and interfaces; participates in the development of technologies, web sites, wikis, or databases; develops web and wiki pages.
  • May provide installation, set-up, and technical support for new and existing systems; may provide global support for data maintenance; manages global data and supports systems globally.
  • Coordinates related financial activities such as tracking charges and charge backs; interfaces with financial systems; analyzes, compares, and reports related financial data. Initiates, develops, leads, and participates in improvement processes; actively participates in self- and team audits and resulting process improvements.
  • Develops and conducts training programs.
  • Counsels, mentors, and coaches less experienced team members.
  • Understands the structure of the organization and maintains a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities. Demonstrates confidentiality in execution of all responsibilities.
  • Performs other duties as required, to get the job done.
  • Travel as required by the work.

Responsibilities
To be successful in this role you will need the following:
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Decision quality - Making good and timely decisions that keep the organization moving forward.
  • Ensures accountability - Holding self and others accountable to meet commitments.
  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
  • Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
  • Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
  • Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:
High school diploma, GED or equivalent required.
Experience:
Four year experience/education requirement accomplished through one of the following: Bachelors degree, associates degree and at least two years of relevant experience, or at least four years of relevant experience required.
Qualifications
From an IT Perspective Support the CMEP Blockline and Assembly line Manufacturing Execution Systems.
  • Strong troubleshooting skills
  • Strong understanding of relational database concepts and PL-SQL
  • Strong understanding of the following Manufacturing Execution Systems (AMS, PIMS, and CMES)
  • Ability to execute our Change request Management Process for changes in Assembly or Blockline
  • Ability to work in fast paced manufacturing environment where issues must be resolved rapidly
  • Ability to learn how to support all our manufacturing printers and laminators (cleaning, replacing print heads, etc)
  • Identifying missing data and performing selected recovery procedures
  • Reprinting missed labels and reports
  • Reporting on production issues and root cause analysis
  • Developing and documenting troubleshooting and recovery procedures
  • Identifying repeat problems and recommending longer term solutions

About Us
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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About Cummins

Sourced by ZipRecruiter

Cummins Inc., headquartered in Columbus, IN, US, is a global power leader that designs, manufactures, and distributes numerous power products and systems. With its genesis from as early as 1919, the company readily serves diverse industries such as transportation, industrial, generator drive, or marine applications, among others. At the heart of Cummins' operations, its key product lineup encompasses diesel & natural gas engines, generator sets, engine components, and filtration, emission solutions, and electrical power generation systems. Cummins deeply embodies core values of integrity, respect for diversity, teamwork, performance excellence, and social responsibility - all of which dynamically fuel their mission 'Making people's lives better by powering a more prosperous world'.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Columbus, IN, US

Year founded

1919

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