Customer Support Associate Jobs in Chelsea, MA (NOW HIRING)

Job Description Summary:
The Office Support Associate provides routine, on-site support for day-to-day workplace operations including welcoming clients and visitors, by acquiring and applying job skills and learning company policies and procedures. The role completes assigned tasks using established processes, exercises limited judgment in straightforward situations and escalates non-routine issues or exceptions to Workplace Services or site contacts for review.
Are you someone who takes pride in creating organized, welcoming, and efficient environments where people can do their best work? Do you enjoy helping others, solving day-to-day challenges, and being the go-to person who keeps things running smoothly?
This is an excellent opportunity for someone who enjoys a blend of customer service, office operations, facilities support, hospitality, and administration in a collaborative and professional environment.
Job Description:
Position Summary

• Help maintain a welcoming, organized, and professional office environment.
• Support routine phone coverage and call-tree processes by answering or routing calls, following established call-handling procedures, and helping maintain accurate call-tree information as directed.
• Support conference rooms, reception areas, common spaces, and supply areas to ensure they are ready for daily use.
• Serve as a key point of contact for associates, clients, and visitors, providing exceptional service and assistance.
• Help ensure office spaces remain stocked, functional, and presentation-ready.
• Support Daily Office Operations
• Perform routine workplace operational checks and support ongoing office needs.
• Monitor office supplies, room readiness, and basic equipment functionality.
• Coordinate service requests and escalate issues when appropriate.
• Assist with office moves, workspace set-ups, and operational projects.
• Deliver Outstanding Administrative Support
• Assist with shipping and mail services, scanning, scheduling support, travel coordination, expense submissions, and CRM updates.
• Support Workplace Services initiatives and office programs.
• Communicate updates, reminders, and important information to office teams.
• Contribute to process improvements and share best practices with colleagues across locations.
• Coordinate Vendor & Facility Services
• Partner with building management, maintenance providers, delivery services, and other vendors.
• Submit and monitor service requests and facility tickets.
• Coordinate logistics and access for service providers.
• Track requests to completion and provide status updates.
• Support Safety & Business Readiness
• Assist with workplace safety initiatives and emergency preparedness activities.
• Help maintain emergency supplies, postings, and workplace readiness plans.
• Partner with Workplace Services leadership to ensure a safe and well-supported office environment.

Qualifications

• High School Diploma or equivalent.
• 1+ years of experience in office support, customer service, hospitality, administrative support, workplace services, or a related field.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint.
• Ability to learn workplace procedures, follow established processes, and work independently on assigned responsibilities.
• Preferred
• Experience in workplace operations, office services, reception, hospitality, facilities support, or corporate office environments.
• Experience coordinating vendors, service requests, or maintenance activities.
• Familiarity with ticketing systems, workplace technology, or building operations.
• Exposure to workplace safety, emergency preparedness, or business continuity programs.

Work Environment & Physical Requirements
This position is primarily on-site in an office environment. The role may require periods of standing and walking, moving light to moderate supplies, and supporting the set-up and reset of shared spaces to enable day-to-day operations.
This position is a non-exempt position. The annualized base pay range for this role is expected to be between $60,000-$70,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate's experience and education.
#LI-CB1
Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn.
EEO Statement: Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate's skillset, and without regard to an employee or candidate's race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.
Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@focuspartners.com
The following language is for US based roles only
For California Applicants: Information on your California privacy rights can be foundhere
For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.
For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.
For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state's workers' compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers' Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.