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Customer Experience Associate Jobs in Chelsea, MA

PNC

Client Experience Associate

Framingham, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization, you ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

PNC Bank

Client Experience Associate

Framingham, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization, you ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

PNC Bank

Client Experience Associate

Burlington, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization you will ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

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All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Chelsea, MA

Customer Experience Associate information

See Chelsea, MA salary details

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$26

How much do customer experience associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer experience associate in Chelsea, MA is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $22.98 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Chelsea, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $41,880 per year, or $20.1 per hour.

Customer Experience Associate

Viridian Enterprises Inc

Lowell, MA • On-site

$16.50 - $22/hr

Full-time

Posted yesterday

New

Job description

We are looking for personable, self-motivated individuals to join our team as Customer Experience Associates. We are rapidly expanding in the Dedham, MA area and are in need of representatives who are excited to be a part of this growth.

Candidates for our Customer Experience Associate position should have winning attitudes and the ability to make our clients' customers feel welcomed in-store. As the first point of contact for the customer, the Customer Experience Associate is the 'face of the company' and takes personal ownership of each customer's experience.

The Customer Experience Associate will be expected to:

  • Present and promote our clients products/services using solid arguments to existing and prospective customers in a retail setting
  • Resolve customer support related issues and provide customers with proper solutions to their concerns
  • Professionally and compliantly represent not only our company but our clients as well
  • Report new customer acquisitions and sales to the Director of Operations
  • Develop and maintain a knowledge base of the evolving products and services

We want to hear from you if you fit the following description:

  • Associates or Bachelor's preferred, High School Diploma accepted
  • 0 - 1 years of experience in retail, customer service, sales, or hospitality
  • Excellent relationship building and communication skills
  • Friendly and energetic personality
  • Self-motivated
  • Works effectively on a team and independently

We offer Customer Experience Associates:

  • Competitive hourly pay + bonuses (PAID WEEKLY)
  • Team-oriented environment
  • PAID hands-on training experience
  • Excellent career development and growth opportunities
  • Paid travel opportunities - Optional
  • Flexible Schedule

For immediate consideration, apply through Indeed with your resume today!