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Customer Support Associate Jobs in Bolingbrook, IL

YCharts

Customer Success Associate I

Chicago, IL · Hybrid

$55K - $65K/yr

The Position We're looking for a Customer Support Associate I to join our Customer Success team. This is an entry level position that puts you on the frontlines of support - allowing you to dive in ...

YCharts Inc

Customer Success Associate I

Chicago, IL · On-site

$55K - $65K/yr

The Position We're looking for a Customer Support Associate I to join our Customer Success team. This is an entry level position that puts you on the frontlines of support - allowing you to dive in ...

YCHARTS INC

Customer Success Associate I

Chicago, IL · Hybrid

$55K - $65K/yr

The Position We're looking for a Customer Support Associate I to join our Customer Success team. This is an entry level position that puts you on the frontlines of support - allowing you to dive in ...

Makino

Consumable Support Associate SST

Carol Stream, IL

$16.75 - $21.75/hr

... Support Associate is responsible for a broad array of activities to provide service for consumables ... This includes: responding to customer inquiries, inventory lookup, quote / order processing ...

Makino

Consumable Support Associate SST

Elgin, IL

$16.75 - $21.75/hr

... Support Associate is responsible for a broad array of activities to provide service for consumables ... This includes: responding to customer inquiries, inventory lookup, quote / order processing ...

Makino

Consumable Support Associate SST

Elgin, IL · On-site

$16.75 - $21.75/hr

... Support Associate is responsible for a broad array of activities to provide service for consumables ... This includes: responding to customer inquiries, inventory lookup, quote / order processing ...

Pasona NA

Operations Support Associate

Itasca, IL · Hybrid

$28 - $30/hr

Minimum 1 year of experience in manufacturing customer service experience or supply chain ... Support sales team with logistics quotes, shipment coordination, inventory reports, supplier ...

Tapestry, Inc.

Sales Support Associate III

Orland Park, IL

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate I

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Rosemont, IL · On-site

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry

Sales Support Associate III

Rosemont, IL

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Orland Park, IL · On-site

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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Customer Support Associate information

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$11

$19

$28

How much do customer support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer support associate in Bolingbrook, IL is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What do you do as a customer service associate?

A customer support associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Bolingbrook, IL? The most popular types of Customer Support jobs in Bolingbrook, IL are:
What job categories do people searching Customer Support Associate jobs in Bolingbrook, IL look for? The top searched job categories for Customer Support Associate jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Customer Support Associate jobs? Cities near Bolingbrook, IL with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Customer Success Associate I

Customer Success Associate I

YCharts

Chicago, IL • Hybrid

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Job Type
Full-time
Description
The Company
YCharts empowers wealth managers to make smarter investment decisions and communicate with confidence. Our SaaS platform combines powerful research, proposal generation, and client communication tools that transform complex financial data into clear visuals and actionable insights.
For nearly a decade, YCharts has been recognized on the Inc. 5000 Fastest Growing Companies list - a testament to our sustained growth, strong culture, and industry-wide impact. Thousands of leading RIAs, asset managers, and broker-dealers use YCharts to turn data into decisions, insights into action, and client conversations into growth.
The Position
We're looking for a Customer Support Associate I to join our Customer Success team. This is an entry level position that puts you on the frontlines of support - allowing you to dive in and learn the ins and outs of our platform and customers. You'll be a key player on a team that is passionate about enhancing client relationships, ensuring their needs are met, and providing exceptional support.
In addition to responding to inquiries and troubleshooting issues, you'll have the chance to own impactful projects and work cross-functionally to surface insights that can drive client engagement and retention. You'll also identify opportunities for process improvement and automation, help to close gaps between client needs and our platform offerings, and ensure continued growth and value delivery to our customers.
Key Responsibilities

  • Respond to inbound customer inquiries related to the YCharts platform or account access via email, chat, and phone.
  • Troubleshoot product, data, or technical issues, escalating to management or engineering as needed.
  • Assist in developing and implementing systems to monitor usage trends and customer health, enabling data-driven insights that drive engagement and growth.
  • Serve as a voice of the customer, sharing feedback and insights with product, marketing, and engineering teams.
  • Collaborate cross functionally to create educational resources tailored to different customer segments.
Qualifications & Experience
  • 0 - 2 years of experience in a customer support, client success, or account management role within the fintech, wealthtech, or financial services industry.
  • Bachelor's degree in Finance, Business, Economics, or a related field.
  • Understanding of, or strong interest in, capital markets, investment vehicles (Equities, ETFs, Mutual Funds), and portfolio concepts.
  • Proven ability to succeed in a fast-paced, collaborative environment-managing and prioritizing multiple projects with strong attention to detail and follow-through.
  • Excellent communication skills-both written and verbal-with a passion for delivering great client service.
  • Highly organized and detail-oriented with strong time management skills.
  • Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
  • Proven ability to develop and maintain strong client relationships.
Benefits & Perks
  • 100% employer-paid health, dental, and vision insurance.
  • 401(k) match to support your financial future.
  • Opportunities for internal mobility and cross-functional collaboration.
  • Flexible time off, vacation days, sick days, and a celebration day.
  • Paid parental leave to support work-life balance.
  • Professional development stipend to help you grow in your career.
  • Hybrid work schedule with flexibility to work both in-office and remotely.
  • Summer hours so you can enjoy more sunshine.
  • Recognition programs to celebrate contributions and milestones.
  • Modern, centrally located offices that are stocked with premium snacks, coffee, beverages and weekly lunch credits to fuel your day.
  • Regular team events, celebrations, and company-wide gatherings that keep our culture connected and collaborative.
Compensation
At YCharts, we are committed to pay equity and transparency in all locations, including compliance with local pay disclosure requirements: the base salary range for this role is $50,000-$60,000 USD, and the Total Cash Compensation range is $55,000-$65,000 USD inclusive of bonuses and variable compensation. The starting salary will be determined based on skills and experience.
Why Join YCharts
YCharts is more than a fintech company-we're a team driven by curiosity, collaboration, and people-first leadership. We believe innovation thrives in an environment where ideas are heard, growth is supported, and impact is measurable.
Our award-winning culture reflects that commitment:
  • Inc. 5000 Fastest Growing Companies (nearly a decade running)
  • Crain's Best Places to Work in Chicago
  • Inc. Best Places to Work
  • Built In Chicago Best Places to Work
  • American Banker Best Fintechs to Work For

At YCharts, you'll do meaningful work, grow alongside a talented team, and see the results of your impact every day.
YCharts is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, equitable environment for all employees.
Be part of the team transforming how the wealth management industry makes and communicates investment decisions.
Salary Description
$55,000 - $65,000

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