ZipRecruiter

Log In

1

Customer Support Associate Manager Jobs (NOW HIRING)

Synthesia

Customer Support Associate

Manhattan, NY · On-site

$50K/yr

Customer Support Representative Synthesia is the world's leading AI video platform for business ... Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)

Blyss Journeys

Customer Support Associate (Remote)

$18 - $24.50/hr

About the job Customer Support Associate (Remote) This is a fully remote opportunity designed for ... manage daily support tasks What We're Looking For * Strong communication and active listening ...

Orbus Visual Communications

Be Seen First

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$22/hr

Manage customer return cases from initial contact to final resolution, turning everyday issues into seamless, positive experiences. * Own the Solution: Process credits, replacements, rebills and ...

Padlet

Customer Support Associate - London

$18 - $24.50/hr

Customer Support Representative Padlet is building software for a good education. A good education ... Excellent time-management skills About Padlet * Vision : Every child in the world will grow up with ...

Dotmatics Limited

Customer Support Associate - Japan

$14.75 - $20.50/hr

Customer Support Associate - Japan Remote - Japan At Dotmatics, a Siemens company, we believe ... Enter and manage order data across internal systems, ensuring accuracy at every step * Review ...

AYS

Client Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Client Support Associate We are currently seeking a highly motivated and customer-focused ... customer interactions and provide regular updates to the management team - Meet and exceed ...

Make

Customer Support Manager

Orlando, FL · On-site

Lead and manage a team of Customer Support Associates, including hiring, onboarding, and performance management * Oversee daily support operations across email, chat, and ticketing systems * Ensure ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsCustomer Support Associate Manager Jobs

Customer Support Associate Manager information

See salary details

$12

$20

$28

How much do customer support associate manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support associate manager in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What does a Customer Support Associate Manager do?

A Customer Support Associate Manager oversees a team of customer support representatives, ensuring that customers receive timely and effective assistance. They handle escalated issues, monitor team performance, and implement policies to improve service quality. Additionally, they may be responsible for training staff, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Their goal is to ensure customer satisfaction while maintaining efficient support operations.

What are the key skills and qualifications needed to thrive as a Customer Support Associate Manager?

To thrive as a Customer Support Associate Manager, you need experience in customer service management, strong problem-solving abilities, and a background in business or related fields. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and relevant certifications like ITIL can be highly beneficial. Excellent communication, leadership, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring high team performance, customer satisfaction, and efficient support operations.

How does a Customer Support Associate Manager typically balance team leadership with direct customer engagement?

As a Customer Support Associate Manager, you'll often find yourself balancing leadership responsibilities—such as coaching, performance reviews, and process improvement—with remaining hands-on in daily customer interactions. While much of your time is dedicated to guiding and supporting your team, it's also common to handle escalated cases or particularly complex customer issues directly. This dual focus not only ensures high-quality service but also helps you stay connected to the challenges your team faces, enabling more effective mentoring and process optimization.

What is the difference between Customer Support Associate Manager vs Customer Support Specialist?

AspectCustomer Support Associate ManagerCustomer Support Specialist
CredentialsTypically requires experience in customer service and leadership skillsUsually requires customer service experience and communication skills
Work EnvironmentSupervises support teams, manages escalations, and oversees operationsHandles customer inquiries, provides support, and resolves issues directly
Industry UsageCommonly found in companies with large support teamsFound across various industries as frontline support roles

The Customer Support Associate Manager oversees support teams and manages customer service operations, while the Customer Support Specialist focuses on directly assisting customers with their inquiries. Both roles require strong communication skills, but the manager position involves leadership and team management responsibilities.

What cities are hiring for Customer Support Associate Manager jobs?

Cities with the most Customer Support Associate Manager job openings:

What states have the most Customer Support Associate Manager jobs?

States with the most job openings for Customer Support Associate Manager jobs include:

What are popular job titles related to Customer Support Associate Manager jobs?

For Customer Support Associate Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Associate Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Customer Support Associate

Manhattan, NY • On-site

Synthesia
See more jobs at Synthesiaexternal

$50K/yr

Other

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Customer Support Representative

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

As a Customer Support Representative (CSR) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.

The role:

  • Respond to customer inquiries via email, chat, or social media in a timely and professional manner
  • Provide accurate information and support to customers to resolve their issues
  • Identify and escalate complex issues to Tier 2 support when necessary
  • Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues
  • Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
  • Meet individual and team performance metrics (KPI's) such as first response times, first contact resolution rates, and customer satisfaction
  • Continuously improve your own product knowledge and remain up to date with our product, services and processes
  • Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

About you:

  • High school diploma or equivalent; college or a degree in a related field is desirable but not essential
  • At least 1 year experience within a technical support environment
  • Excellent verbal and written communication skills
  • Customer-oriented mindset with a strong desire to exceed customer expectations
  • Ability to multitask and manage time effectively
  • Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work independently and as part of a team
  • Flexibility to work different shifts, bank holidays and weekends as and when required

Success will be measured on:

  • Key Performance Indicators (KPI's) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • A competitive salary + stock options in our fast-growing Series D startup
  • Hybrid working environment for NY based employees
  • 100% Medical, Dental & Vision
  • 401k Plan
  • Paid parental leave
  • Fun culture with regular socials
  • A generous referral scheme
  • A brand new computer + monitor

Compensation: $50,000. The final compensation package will be determined based on experience and qualifications.

Apply