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Customer Support Associate Manager Jobs in New York

Fanatics Collectibles

Customer Support Associate

New York, NY · Remote

$19.25 - $26.25/hr

Manager, Customer Service Location: Remote Schedule: Full-Time (hours may vary) About the team ... Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors ...

Fanatics

Customer Support Associate

Manhattan, NY · On-site

$20 - $25/hr

Manager, Customer Service Location: Remote Schedule: Full-Time (hours may vary) About the team ... Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors ...

Synthesia

Customer Support Associate

Manhattan, NY · On-site

$50K/yr

Customer Support Representative As a Customer Support Representative you will act as the frontline ... Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)

Cengage Group

Customer Support Associate

Newark, NJ · On-site

$15 - $20/hr

Cengage's portfolio of businesses supports student choice by providing a range of pathways that ... Associates navigate multiple, internal software applications while conversing with customers to ...

New

Cengage Group

Customer Support Associate

Manhattan, NY · On-site

$15 - $20/hr

Cengage's portfolio of businesses supports student choice by providing a range of pathways that ... Associates navigate multiple, internal software applications while conversing with customers to ...

New

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

$65K - $70K/yr

The Customer Support Associate manages the "order to invoice" process ensuring the accuracy and timeliness of the order and the effective communication with the external customer and internal sales ...

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

$65K - $70K/yr

The Customer Support Associate manages the"order to invoice"process ensuring the accuracy and timeliness of the order and the effective communication with the external customer and internal sales ...

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Customer Support Associate Manager information

What does a Customer Support Associate Manager do?

A Customer Support Associate Manager oversees a team of customer support representatives, ensuring that customers receive timely and effective assistance. They handle escalated issues, monitor team performance, and implement policies to improve service quality. Additionally, they may be responsible for training staff, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Their goal is to ensure customer satisfaction while maintaining efficient support operations.

What are the key skills and qualifications needed to thrive as a Customer Support Associate Manager?

To thrive as a Customer Support Associate Manager, you need experience in customer service management, strong problem-solving abilities, and a background in business or related fields. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and relevant certifications like ITIL can be highly beneficial. Excellent communication, leadership, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring high team performance, customer satisfaction, and efficient support operations.

How does a Customer Support Associate Manager typically balance team leadership with direct customer engagement?

As a Customer Support Associate Manager, you'll often find yourself balancing leadership responsibilities—such as coaching, performance reviews, and process improvement—with remaining hands-on in daily customer interactions. While much of your time is dedicated to guiding and supporting your team, it's also common to handle escalated cases or particularly complex customer issues directly. This dual focus not only ensures high-quality service but also helps you stay connected to the challenges your team faces, enabling more effective mentoring and process optimization.

What is the difference between Customer Support Associate Manager vs Customer Support Specialist?

AspectCustomer Support Associate ManagerCustomer Support Specialist
CredentialsTypically requires experience in customer service and leadership skillsUsually requires customer service experience and communication skills
Work EnvironmentSupervises support teams, manages escalations, and oversees operationsHandles customer inquiries, provides support, and resolves issues directly
Industry UsageCommonly found in companies with large support teamsFound across various industries as frontline support roles

The Customer Support Associate Manager oversees support teams and manages customer service operations, while the Customer Support Specialist focuses on directly assisting customers with their inquiries. Both roles require strong communication skills, but the manager position involves leadership and team management responsibilities.

What cities in New York are hiring for Customer Support Associate Manager jobs?

Cities in New York with the most Customer Support Associate Manager job openings:

Infographic showing various Customer Support Associate Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Associate

New York, NY • Remote

Fanatics Collectibles
See more jobs at Fanatics Collectiblesexternal

$19.25 - $26.25/hr

Full-time

Posted 28 days ago

Job description

Reporting to: Manager, Customer Service

Location: Remote

Schedule: Full-Time (hours may vary)

About the team:

Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we're integrating with Fanatics' global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business.

About the role:

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.

Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics. #LI-Remote

What you'll be doing:

  • Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
  • Model exemplary service through web message, voice, and email channels
  • Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
  • Build and maintain relationships with repeat Collectors
  • Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar
  • Additional duties as assigned

What we're looking for:

  • Positive, Collector-minded individual with a passion to serve
  • General knowledge of trading cards and collectibles industry
  • Strong problem-solving abilities and attention to detail
  • Excellent interpersonal, verbal, and written communication skills
  • Able to multitask, prioritize, and manage time effectively
  • Proficiency in MS Suite, including Word, Outlook & Excel
  • Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
  • Experience working through web message, voice, and email interactions with customers
  • Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

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