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Customer Support Associate Manager Jobs in Reno, NV

Client Support Associate

Carson City, NV · On-site

$17.25 - $23.50/hr

... well-managed experience. This opportunity is ideal for individuals who enjoy assisting people ... Backgrounds in customer support, hospitality, scheduling, administration, or retail are welcomed ...

You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit ... This multi-faceted role supports either the service side of our stores or the backroom product flow ...

You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit ... This multi-faceted role supports either the service side of our stores or the backroom product flow ...

You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit ... This multi-faceted role supports either the service side of our stores or the backroom product flow ...

Support Associate - Soma

Spanish Springs, NV · On-site

$18.50 - $24/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Communicate with customers, Associates, and Management; wear / communicate with headset * Regular ...

Support Associate - Soma

Spanish Springs, NV · On-site

$18.50 - $24/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Communicate with customers, Associates, and Management; wear / communicate with headset * Regular ...

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Communicate with customers, Associates, and Management; wear / communicate with headset * Regular ...

Support Associate - Soma

Reno, NV · On-site

$12 - $15/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Communicate with customers, Associates, and Management; wear / communicate with headset * Regular ...

... Associates, Designers and Store Manager as part of a high-performing team to support La-Z-Boy ... Our customers and team members are counting on you. * Team player and Self-starter - You will have ...

... Associates, Designers and Store Manager as part of a high-performing team to support La-Z-Boy ... Our customers and team members are counting on you. * Team player and Self-starter - You will have ...

Retail Associate Manager

Reno, NV · On-site

$14.44 - $16.78/hr

Retail Associate Manager Location: Reno, NV Compensation: $14.44 - $16.78/hour T-Mobile Premium ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

Retail Associate Manager

Reno, NV · On-site

$14.44 - $16.78/hr

Retail Associate Manager Location: Reno, NV Compensation: $14.44 - $16.78/hour T-Mobile Premium ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

Retail Associate Manager

Reno, NV · On-site

$14.44 - $18.78/hr

Retail Associate Manager Location: Reno, NV Compensation: $14.44 - $18.78/hour T-Mobile Premium ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

Retail Associate Manager

Reno, NV · On-site

$14.44 - $18.78/hr

Retail Associate Manager Location: Reno, NV Compensation: $14.44 - $18.78/hour T-Mobile Premium ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

Retail Associate Manager Location: Sparks, NV Compensation: $14.44/hour T-Mobile Premium Retailer ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

Retail Associate Manager Location: Sparks, NV Compensation: $14.44/hour T-Mobile Premium Retailer ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

Retail Associate Manager

Reno, NV · On-site

$14.44 - $18.78/hr

Retail Associate Manager Location: Reno, NV Compensation: $14.44 - $18.78/hour T-Mobile Premium ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

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Showing results 1-20

Customer Support Associate Manager information

See Reno, NV salary details

$11

$19

$28

How much do customer support associate manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support associate manager in Reno, NV is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What does a Customer Support Associate Manager do?

A Customer Support Associate Manager oversees a team of customer support representatives, ensuring that customers receive timely and effective assistance. They handle escalated issues, monitor team performance, and implement policies to improve service quality. Additionally, they may be responsible for training staff, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Their goal is to ensure customer satisfaction while maintaining efficient support operations.

What are the key skills and qualifications needed to thrive as a Customer Support Associate Manager?

To thrive as a Customer Support Associate Manager, you need experience in customer service management, strong problem-solving abilities, and a background in business or related fields. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and relevant certifications like ITIL can be highly beneficial. Excellent communication, leadership, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring high team performance, customer satisfaction, and efficient support operations.

How does a Customer Support Associate Manager typically balance team leadership with direct customer engagement?

As a Customer Support Associate Manager, you'll often find yourself balancing leadership responsibilities—such as coaching, performance reviews, and process improvement—with remaining hands-on in daily customer interactions. While much of your time is dedicated to guiding and supporting your team, it's also common to handle escalated cases or particularly complex customer issues directly. This dual focus not only ensures high-quality service but also helps you stay connected to the challenges your team faces, enabling more effective mentoring and process optimization.

What is the difference between Customer Support Associate Manager vs Customer Support Specialist?

AspectCustomer Support Associate ManagerCustomer Support Specialist
CredentialsTypically requires experience in customer service and leadership skillsUsually requires customer service experience and communication skills
Work EnvironmentSupervises support teams, manages escalations, and oversees operationsHandles customer inquiries, provides support, and resolves issues directly
Industry UsageCommonly found in companies with large support teamsFound across various industries as frontline support roles

The Customer Support Associate Manager oversees support teams and manages customer service operations, while the Customer Support Specialist focuses on directly assisting customers with their inquiries. Both roles require strong communication skills, but the manager position involves leadership and team management responsibilities.

Infographic showing various Customer Support Associate Manager job openings in Reno, NV as of June 2026, with employment types broken down into 47% Full Time, 43% Part Time, 1% Temporary, 8% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,512 per year, or $20 per hour.

Client Support Associate

Carson City, NV • On-site

$17.25 - $23.50/hr

Other

Re-posted 14 days ago


Job description

About the job Client Support Associate
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Summary
We are currently adding to our remote support network and are seeking dependable, customer-oriented individuals to join our team as Client Support Associates. In this role, you'll assist with coordinating travel arrangements, maintaining organized booking details, and helping clients throughout the planning process to ensure a positive and well-managed experience.
This opportunity is ideal for individuals who enjoy assisting people, staying detail-focused, and working independently in a flexible work-from-home environment. Backgrounds in customer support, hospitality, scheduling, administration, or retail are welcomed, though prior travel industry experience is not required. Training and ongoing guidance are provided from the start.
Responsibilities

  • Support clients with travel-related requests, trip preferences, and scheduling needs
  • Assist with coordinating accommodations, cruises, flights, transportation, tours, and activities
  • Research destination options, pricing, and package availability using approved systems
  • Review and organize itineraries, reservation records, and confirmation details
  • Communicate professionally through phone, email, and online messaging channels
  • Help manage reservation adjustments, itinerary revisions, and follow-up support requests
  • Maintain accurate client documentation and organized records within internal platforms
  • Stay informed on supplier updates, destination information, and promotional offers
  • Participate in virtual onboarding, training sessions, and ongoing team meetings
Qualifications
  • Strong interpersonal and communication abilities
  • Excellent organizational skills with strong attention to detail
  • Comfortable handling multiple responsibilities remotely
  • Familiarity with email, online tools, and basic computer applications
  • Reliable internet connection and professional communication habits
  • Self-motivated with a willingness to learn and adapt
  • Interest in customer care, travel services, coordination, or hospitality support
  • Must be at least 18 years of age
  • Applicants must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved regions
Benefits & Perks
  • Fully remote work opportunity
  • Flexible scheduling availability
  • Guided onboarding and structured training programs
  • Ongoing mentorship and professional development support
  • Access to travel planning resources, booking systems, and supplier tools
  • Eligibility for travel-related discounts, incentives, and recognition opportunities
  • Advancement potential within a growing remote organization