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Customer Support Associate Manager Jobs in Reno, NV

Home Depot

Store Support

Carson City, NV · On-site

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Reno, NV · On-site

$15 - $18.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Carson City, NV · On-site

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Reno, NV · On-site

$15 - $18.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Sparks, NV · On-site

$17.50 - $19.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Albertsons

Starbucks Manager

Tahoe City, CA · On-site

$18.65 - $27.35/hr

... standards, support your associates, and create a positive environment for both customers and ... Manage ordering, inventory levels, product rotation, and storage * Support department sales ...

First Connect Insurance

Agent Support Specialist

Sparks, NV · Remote

$55K - $65K/yr

The Agent Support Specialist is responsible for delivering exceptional support to First Connect ... Maintain accurate records of communications and appointment activities in HubSpot CRM * Collaborate ...

New

Fastenal Company

Sales Support

Reno, NV · On-site

$17 - $22/hr

Sales Support 1155 S Rock Blvd, Reno, NV 89502 NV003 In Plant Store Part-time Shift(s): MON TUE WED ... Duties include, but are not limited to: o Assisting with sales/customer service o Managing ...

Fastenal Company

Sales Support

Reno, NV · On-site

$17 - $22/hr

Sales Support 1155 S Rock Blvd, Reno, NV 89502 NV003 In Plant Store Part-time Shift(s): MON TUE WED ... Duties include, but are not limited to: o Assisting with sales/customer service o Managing ...

Robert Half

Customer Success Specialist

Reno, NV · On-site

$19 - $21/hr

This role blends customer support, order management, wholesale account assistance, and close coordination with fulfillment operations to ensure a seamless experience for both retail and business ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Manager JobsCustomer Support Associate Manager Jobs in Reno, NV

Customer Support Associate Manager information

See Reno, NV salary details

$11

$19

$28

How much do customer support associate manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support associate manager in Reno, NV is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What does a Customer Support Associate Manager do?

A Customer Support Associate Manager oversees a team of customer support representatives, ensuring that customers receive timely and effective assistance. They handle escalated issues, monitor team performance, and implement policies to improve service quality. Additionally, they may be responsible for training staff, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Their goal is to ensure customer satisfaction while maintaining efficient support operations.

What are the key skills and qualifications needed to thrive as a Customer Support Associate Manager?

To thrive as a Customer Support Associate Manager, you need experience in customer service management, strong problem-solving abilities, and a background in business or related fields. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and relevant certifications like ITIL can be highly beneficial. Excellent communication, leadership, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring high team performance, customer satisfaction, and efficient support operations.

How does a Customer Support Associate Manager typically balance team leadership with direct customer engagement?

As a Customer Support Associate Manager, you'll often find yourself balancing leadership responsibilities—such as coaching, performance reviews, and process improvement—with remaining hands-on in daily customer interactions. While much of your time is dedicated to guiding and supporting your team, it's also common to handle escalated cases or particularly complex customer issues directly. This dual focus not only ensures high-quality service but also helps you stay connected to the challenges your team faces, enabling more effective mentoring and process optimization.

What is the difference between Customer Support Associate Manager vs Customer Support Specialist?

AspectCustomer Support Associate ManagerCustomer Support Specialist
CredentialsTypically requires experience in customer service and leadership skillsUsually requires customer service experience and communication skills
Work EnvironmentSupervises support teams, manages escalations, and oversees operationsHandles customer inquiries, provides support, and resolves issues directly
Industry UsageCommonly found in companies with large support teamsFound across various industries as frontline support roles

The Customer Support Associate Manager oversees support teams and manages customer service operations, while the Customer Support Specialist focuses on directly assisting customers with their inquiries. Both roles require strong communication skills, but the manager position involves leadership and team management responsibilities.

Infographic showing various Customer Support Associate Manager job openings in Reno, NV as of June 2026, with employment types broken down into 47% Full Time, 43% Part Time, 1% Temporary, 8% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,512 per year, or $20 per hour.

Store Support

Carson City, NV • On-site

Home Depot
Retail • 10K+ employees
Learn more about Home Depotexternal

$14.75 - $18.25/hr

Full-time

Re-posted 14 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,513 frontline employees who took The Breakroom Quiz

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

What Home Depot employees say

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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