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Customer Support Associate Manager Jobs in Reno, NV

Wireless Vision

Retail Associate Manager

Reno, NV · On-site

$14.44 - $16.78/hr

Retail Associate Manager Location: Reno, NV Compensation: $14.44 - $16.78/hour T-Mobile Premium ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

Wireless Vision

Retail Associate Manager

Sparks, NV · On-site

$14.44/hr

Retail Associate Manager Location: Sparks, NV Compensation: $14.44/hour T-Mobile Premium Retailer ... In this role, you will represent the T-Mobile brand while providing exceptional customer service ...

Tapestry, Inc.

Sales Support Associate III

Reno, NV · On-site

$17 - $22/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... customer requests confidently, and partner with team or management as needed. * Maintain ...

Home Depot (Retail)

Store Support

Sparks, NV · On-site

$17.50 - $19.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Home Depot

Store Support

Reno, NV · On-site

$15 - $18.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Sparks, NV

$15.25 - $19.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Reno, NV · On-site

$18 - $20/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Reno, NV · On-site

$17.50 - $19.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Reno, NV · On-site

$17 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Carson City, NV · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Carson City, NV · On-site

$17 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Reno, NV

$15 - $18.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

Home Depot

Store Support

Reno, NV · On-site

$17 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... answering customer questions on product order status, handling cash management or program ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Manager JobsCustomer Support Associate Manager Jobs in Reno, NV

Customer Support Associate Manager information

See Reno, NV salary details

$11

$19

$28

How much do customer support associate manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support associate manager in Reno, NV is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What does a Customer Support Associate Manager do?

A Customer Support Associate Manager oversees a team of customer support representatives, ensuring that customers receive timely and effective assistance. They handle escalated issues, monitor team performance, and implement policies to improve service quality. Additionally, they may be responsible for training staff, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Their goal is to ensure customer satisfaction while maintaining efficient support operations.

What are the key skills and qualifications needed to thrive as a Customer Support Associate Manager?

To thrive as a Customer Support Associate Manager, you need experience in customer service management, strong problem-solving abilities, and a background in business or related fields. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and relevant certifications like ITIL can be highly beneficial. Excellent communication, leadership, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring high team performance, customer satisfaction, and efficient support operations.

How does a Customer Support Associate Manager typically balance team leadership with direct customer engagement?

As a Customer Support Associate Manager, you'll often find yourself balancing leadership responsibilities—such as coaching, performance reviews, and process improvement—with remaining hands-on in daily customer interactions. While much of your time is dedicated to guiding and supporting your team, it's also common to handle escalated cases or particularly complex customer issues directly. This dual focus not only ensures high-quality service but also helps you stay connected to the challenges your team faces, enabling more effective mentoring and process optimization.

What is the difference between Customer Support Associate Manager vs Customer Support Specialist?

AspectCustomer Support Associate ManagerCustomer Support Specialist
CredentialsTypically requires experience in customer service and leadership skillsUsually requires customer service experience and communication skills
Work EnvironmentSupervises support teams, manages escalations, and oversees operationsHandles customer inquiries, provides support, and resolves issues directly
Industry UsageCommonly found in companies with large support teamsFound across various industries as frontline support roles

The Customer Support Associate Manager oversees support teams and manages customer service operations, while the Customer Support Specialist focuses on directly assisting customers with their inquiries. Both roles require strong communication skills, but the manager position involves leadership and team management responsibilities.

Infographic showing various Customer Support Associate Manager job openings in Reno, NV as of June 2026, with employment types broken down into 47% Full Time, 43% Part Time, 1% Temporary, 8% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,512 per year, or $20 per hour.

Retail Associate Manager

Reno, NV • On-site

Wireless Vision
Telecommunications • 1 - 5K employees
Learn more about Wireless Visionexternal

$14.44 - $16.78/hr

Other

Medical, Dental, Vision, PTO

Posted 29 days ago

Wireless Vision rating

3.8

Company rating: 3.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Title: Retail Associate Manager
Location: Reno, NV
Compensation: $14.44 - $16.78/hour
T-Mobile Premium Retailer - Wireless Vision
Do you excel at driving sales results, team motivation, and impacting customer experience? Are you passionate about the latest technology trends? Then a Retail Associate Manager (RAM) role with Wireless Vision would be a perfect fit for you.
In this role, you will represent the T-Mobile brand while providing exceptional customer service and driving profitability. You will also inspire team members, manage store operations, and strive to meet individual and store performance goals. The RAM is a development role that is intended for those who aspire to become a Retail Store Manager (RSM)
Your Talents:
  • Primary point of contact for retail store in the absence of the RSM, including sales, operations and people processes.
  • Partner with the RSM to help recruit top talent, and coach and develop existing team members to build a high performing team.
  • Coach and inspire with integrity to guide sales team on best practices to attain monthly goals.
  • Active participation in the planning and execution of store meetings to prepare for launches and keep team members current on company changes.
  • Work with RSM to execute on the local store marketing initiatives to solicit new business.
  • Manage back-end processes and execution of customer facing initiatives to ensure store is always in T-Mobile and internal company audit compliance.
  • Ensure the maintenance of the store appearance and merchandising standards, including assisting with the planning of complete store merchandising planogram resets.
  • Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
  • Responsible for daily and monthly inventory and cash management, as well as managing other key operational metrics.
  • May require additional tasks, duties or projects as assigned.

Your Experience:
  • High School Diploma or GED required.
  • Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.
  • 1-2 years of management experience in retail or another environment with a strong customer focus.
  • Willingness and ability to relocate to any store within in their assigned market.
  • Excellent written and verbal communication skills required.
  • Strong organizational and problem-solving skills required.
  • Bilingual preferred in certain locations.
  • Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
  • Must be able to move and/or lift 25 pounds.

What We'll Offer:
  • Competitive paid time-off program
  • Student financial assistance
  • Medical, dental and vision benefits
  • Phone service discounts
  • Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer, a Drug Free Workplace and engages in preventative practices suggested by CDC guidelines as it relates to COVID-19.

What Wireless Vision employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wireless Vision logo

About Wireless Vision

Sourced by ZipRecruiter

Wireless Vision, LLC is a prominent player in the telecommunication industry, located in Bloomfield Hills, MI, USA. Established in 2004, this privately-held company has grown to become the largest T-Mobile exclusive retailer, boasting over 600 locations across the United States. True to its name, Wireless Vision focuses on delivering top-tier wireless products and services through its retail outlets, providing customers with access to the latest in mobile technology. The company stands on its uncompromising values of Integrity, Passion, Creativity & Belief, and holds a mission to offer unparalleled customer experiences through passionate. Its dedication and superior service have earned the company numerous awards, including being named the 'Best Place to Work in Retail' by The Detroit Free Press.

Industry

Telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Bloomfield Hills, MI, US

Year founded

2004

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