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Customer Support Team Manager Jobs (NOW HIRING)

Xylem

Supervisor, Customer Support Team

Pewaukee, WI

As the Supervisor, Customer Support, you will lead a team of Inside Sales Representatives ... Manage team scheduling, workload distribution, overtime approvals, and vacation coverage. * Conduct ...

New

YSI Inc.

As the Supervisor, Customer Support, you will lead a team of Inside Sales Representatives ... Manage team scheduling, workload distribution, overtime approvals, and vacation coverage. * Conduct ...

New

Wing Assistant

Customer Support Team Lead

... Managers rely on it instead of routing around it. You're the person who makes sure this system ... customer support/service, including 1+ year leading or coaching a team • Excellent written ...

Check Out My LLC

Customer Support Manager

Algona, WA · On-site

$87K - $120K/yr

Summary The Customer Support Manager is a hands-on leadership role for someone ready to take our ... You'll be in the details, running the team day to day, monitoring support KPIs to catch issues ...

RLDatix

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare...every day. We're searching for a North America based Customer Support Manager to ...

Corel Consulting LLC

The ideal candidate is an effective leader who can balance technical support, team management, customer service, and administrative responsibilities in a fast-paced environment. Essential Duties ...

SecurityMetrics

Customer Support Rep

Orem, UT

$14.75 - $19/hr

Join SecurityMetrics Customer Support Team Come work for a company that cares about you and your ... Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ...

Bee Line Support, Inc.

Support Team Member

Chicago, IL · On-site

$18 - $19.50/hr

Support Team Member Location: Addison, IL |Chicago, IL Category: Clincs Hours: 40 hours | Full Time ... positive customer service. These roles come with a host of benefits (see below) but may also ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... Convey support team needs and issues cross-functionally. * Recommend patterns of issues for the ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team!

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

Reporting to theCustomer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee coaching, performance management ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

... our management style. GENERAL SUMMARY: Be an active member of the inside sales team. Answer ... Provide effective sales service support for all customers by efficiently processing all customer ...

Harris

Customer Support Manager

What Your Impact Will Be Support Team Leadership * Manage the day-to-day activities of the Support ... Customer satisfaction * Ticket quality * Productivity * Escalations * Aging tickets * Identify ...

NOVA Biomedical GmbH

Customer Support Specialist

Waltham, MA · On-site

$19.50 - $26.25/hr

Nova Biomedical is seeking a Customer Support Specialist to join the Technical Support team in ... Strong customer-service orientation with the ability to manage multiple incoming issues and ...

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Customer Support Team Manager information

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$33K

$66.1K

$107K

How much do customer support team manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer support team manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Team Manager vs Customer Service Representative?

AspectCustomer Support Team ManagerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; often a bachelor's degree; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing support teams, managing escalationsFrontline interaction with customers, handling inquiries
Employer & Industry UsageCommon in call centers, tech companies, retailWidespread across retail, telecom, hospitality
Search & Comparison IntentUnderstanding managerial roles in customer supportEntry-level customer service roles

The Customer Support Team Manager oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and experience. In contrast, the Customer Service Representative handles direct customer interactions, focusing on resolving inquiries. The roles differ mainly in responsibility level, with managers supervising and reps executing frontline support.

What does a customer support team manager do?

A customer support team manager oversees a team of customer service representatives, ensuring they provide effective assistance to customers. They handle team scheduling, monitor performance metrics, resolve escalated issues, and implement training to improve service quality, often using customer support software tools.

What cities are hiring for Customer Support Team Manager jobs?

Cities with the most Customer Support Team Manager job openings:

What states have the most Customer Support Team Manager jobs?

States with the most job openings for Customer Support Team Manager jobs include:

What are popular job titles related to Customer Support Team Manager jobs?

For Customer Support Team Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Team Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Support Team Member

Grants Pass, OR • On-site

Insurance Lounge, LLC
Insurance Services • 11 - 50 employees
Learn more about Insurance Lounge, LLCexternal

$17 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 hours ago

Job description

Customer Support Team Member


Location: Grants Pass, Oregon


Compensation: Competitive Hourly Wage (DOE) + Company-Paid Medical, Dental, Vision + Retirement Plan with Company Match


Position Overview

Insurance Lounge is redefining the insurance experience through a modern, client-first retail model. The Customer Support Team Member plays a key role in delivering a seamless and consistent experience for our clients—supporting both initial engagement and ongoing service needs.


This role is focused on client support, operational execution, and team collaboration, ensuring that every client interaction is handled with professionalism, accuracy, and care from first contact through the life of their policy.

We are seeking an energetic, detail-oriented individual who thrives in a fast-paced environment, is comfortable with technology, and enjoys working as part of a team. Insurance experience is valuable but not required—we will train the right person.


Key Responsibilities


Client Intake & Pre-Sale Support

  • Serve as the first point of contact for inbound clients (phone, in-person, digital)
  • Schedule and confirm appointments to support team productivity and client flow
  • Gather and input client information accurately into the agency management system (Applied Epic)
  • Assist with client follow-up and outreach to support appointment setting and engagement


Post-Bind Client Service

  • Assist existing clients with policy updates, billing questions, and general service needs
  • Process service-related transactions including endorsements, cancellations, and document requests
  • Maintain accurate and up-to-date client records within the system
  • Coordinate with internal team members and carriers to ensure timely resolution of client requests
  • Support renewal preparation and retention efforts


Operations & Team Support

  • Assist with daily office operations and administrative tasks
  • Collaborate with team members to ensure a consistent, high-quality client experience
  • Identify opportunities to improve processes and efficiency within the office


What We’re Looking For

  • Customer service, administrative, or office operations experience
  • Positive attitude, strong work ethic, and team-oriented mindset
  • Strong organizational skills and attention to detail
  • Comfortable using technology and learning new systems quickly
  • Ability to multitask and prioritize in a fast-paced environment
  • Clear and professional communication skills
  • Insurance experience is a plus, but not required


Why Insurance Lounge

  • Be part of a fast-growing, innovative insurance agency redefining the client experience
  • Collaborative, team-focused environment with opportunities for growth
  • Exposure to multiple lines of insurance including Personal, Commercial, Life, Health, Medicare, and Retirement
  • Play a meaningful role in both new client engagement and long-term client support


Benefits

  • Company-Paid Medical, Dental, and Vision Insurance
  • Retirement Plan with Company Match
  • Paid Time Off & Company Paid Holidays


Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not a comprehensive list of all responsibilities, duties, or qualifications required. Insurance Lounge reserves the right to modify, add, or remove duties at any time based on business needs.