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Customer Support Assistant Jobs in Elgin, IL (NOW HIRING)

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Administrative and Customer Support

Elgin, IL · On-site

$19/hr

Administrative Assistant/Customer Support Elgin, IL (On-site) Direct Hire $19/hour to Start with excellent employee benefits We are seeking a dependable and friendly Administrative Assistant ...

OSI Group

FSQA Customer Support Manager

Aurora, IL

$97K/yr

Present data on an ongoing basis to customers, OSI facilities and OSI leadership. • Support timely and thorough plant investigations to assist with root cause analysis for product or process ...

OSI Group

FSQA Customer Support Manager

Aurora, IL · On-site

$46.94 - $70.42/hr

Present data on an ongoing basis to customers, OSI facilities and OSI leadership. • Support timely and thorough plant investigations to assist with root cause analysis for product or process ...

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Customer Support Assistant information

See Elgin, IL salary details

$14

$19

$28

How much do customer support assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer support assistant in Elgin, IL is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.71 per hour, depending on experience, location, and employer.

What does a customer support assistant do?

A customer support assistant helps customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to track interactions. Strong communication skills and patience are essential for this role.

What are the most commonly searched types of Customer Support jobs in Elgin, IL?

The most popular types of Customer Support jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Support Assistant jobs?

Cities near Elgin, IL with the most Customer Support Assistant job openings:

Infographic showing various Customer Support Assistant job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,596 per year, or $19 per hour.

Associate Customer Support Technician - Accounting

Applied Systems

Chicago, IL • On-site

$42K - $52K/yr

Other

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Applied Systems rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

187th of 315 rated insurance

Job description


Team: Customer Support
Salary Range: $42,000 - $52,000 USD
Location: Remote within the United States
Opportunity for Impact
Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
We're looking for an Associate Customer Support Technician - Accounting to join our Customer Support Team. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, internet chat, and email.
What You'll Do
  • Respond to customer phone, email, and chat inquiries about issues or questions related to our accounting software applications.
  • Triage and troubleshoot problems with customers to understand and document the nature of such problems
  • Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
  • Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
What We're Looking For
  • 1+ years of customer service experience
  • Strong written and verbal communication skills; strong telephone skills
  • Experience with accounting software or traditional accounting processes
  • Experience working with technology and Microsoft applications
Bonus points if you also have:
  • Experience supporting customers in a fast-paced B2B or technology environment
  • Strong problem-solving skills and commitment to exceptional customer care
  • Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)
Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.
Why You'll Like Working on Team Applied
The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we're still pushing what's possible.
You'll be part of our people-first culture built on trust, inclusion, and growth - where you're supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
How We'll Support You
We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:
  • Medical, Dental, and Vision Coverage
  • Holiday and Vacation Time
  • Health & Wellness Days
  • A Bonus Day for Your Birthday

Compensation Transparency
Our targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).
Your Security Matters:
Our candidates' personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
#LI-Remote
#LI-US

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