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Customer Support Assistant Jobs in Elgin, IL (NOW HIRING)

Flywire

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers--triaging ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Flywire

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Enagic USA

Branch Customer Support

Mount Prospect, IL · On-site

$15/hr

Greet customers warmly and assist them in identifying their needs. Provide knowledgeable information about products and services to help customers make informed decisions. * Sales Support: Actively ...

LHH US

Customer Support Engineer

Bensenville, IL

$75K - $90K/yr

Serve as a primary technical resource for customers, providing guidance via phone, email, and remote support tools. * Assist field service teams with diagnostics, root cause analysis, and corrective ...

LHH US

Customer Support Engineer

Bensenville, IL

$75K - $90K/yr

Serve as a primary technical resource for customers, providing guidance via phone, email, and remote support tools. * Assist field service teams with diagnostics, root cause analysis, and corrective ...

NorthShore

Department Support Assistant III

Naperville, IL · On-site

$21.08 - $31.62/hr

Department Support Assistant III * Location: Naperville, IL * Full Time: 40 hours per week * Hours ... Act as the primary point of contact for departmental inquiries and provide exceptional customer ...

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All JobsCustomer Support JobsCustomer Support Assistant JobsCustomer Support Assistant Jobs in Elgin, IL

Customer Support Assistant information

See Elgin, IL salary details

$14

$19

$28

How much do customer support assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer support assistant in Elgin, IL is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.71 per hour, depending on experience, location, and employer.

What does a customer support assistant do?

A customer support assistant helps customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to track interactions. Strong communication skills and patience are essential for this role.

What are the most commonly searched types of Customer Support jobs in Elgin, IL?

The most popular types of Customer Support jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Support Assistant jobs?

Cities near Elgin, IL with the most Customer Support Assistant job openings:

Infographic showing various Customer Support Assistant job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,596 per year, or $19 per hour.

Customer Support

Enhanced Payment Systems

Chicago, IL

$20 - $23/hr

Full-time

Posted 11 days ago

Job description

MERCHANT SUPPORT

Enhanced Payment Systems — Chicago, IL
Full-Time | In-Office
Enhanced Payment Systems is looking for a confident, customer-focused
professional to join our Merchant Support Department. In this role, you will
assist existing merchants with questions and account concerns while building
strong relationships that help us earn their continued business.
This is an excellent opportunity for someone who enjoys solving problems,
communicating with business owners, and turning challenging conversations into
positive outcomes.
WHAT YOU’LL DO
• Respond to merchant questions and provide friendly, professional account
support
• Help merchants understand their processing services, equipment, statements,
fees, and account features
• Troubleshoot concerns and coordinate with other departments to reach a
resolution
• Speak with merchants who may be considering cancellation and identify the
reason for their concerns
• Present appropriate solutions, explain the value of their EPS relationship,
and work to retain their business
• Follow up with merchants to ensure issues have been resolved and expectations
have been met
• Document conversations, account updates, and retention efforts accurately
• Identify opportunities to strengthen merchant relationships and improve the
overall customer experience
• Handle sensitive or difficult conversations calmly, confidently, and
professionally
WHAT WE’RE LOOKING FOR
• Strong customer-service and relationship-building skills
• Excellent verbal and written communication
• A confident phone presence and the ability to de-escalate difficult
situations
• Strong problem-solving and negotiation skills
• The ability to listen carefully, identify the real concern, and offer
practical solutions
• Dependability, professionalism, and attention to detail
• The ability to manage multiple accounts and follow-up responsibilities
• A positive, team-oriented attitude
• Merchant-services, banking, customer-retention, account-management, or
call-center experience is preferred, but we are willing to train the right
person
THE IDEAL CANDIDATE
You are patient enough to support a frustrated customer, persuasive enough to
save an account, and organized enough to make sure nothing falls through the
cracks. You understand that successful retention is not about pressuring a
merchant—it is about listening, resolving concerns, rebuilding trust, and
showing the value of continuing the relationship.
WHY JOIN ENHANCED PAYMENT SYSTEMS?
Enhanced Payment Systems has been helping businesses with their
payment-processing needs for more than 20 years. We offer a professional,
team-focused environment where strong performance, initiative, and excellent
customer care are recognized.
If you are a natural problem-solver who enjoys helping business owners and
protecting valuable customer relationships, we would love to speak with you.
Apply today by submitting your résumé for consideration.
Enhanced Payment Systems is an Equal Opportunity Employer.