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Customer Success Jobs in Park Ridge, IL (NOW HIRING)

Customer Service Manager

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Customer Success Specialist

Roselle, IL · On-site

$52K - $60K/yr

Customer Success Specialist - Roselle, IL Pay: $52,000- $60,000 PTO, Medical, Vision, Dental, 401(k) Match Join a growing manufacturer and distributor of premium audio products that has been ...

Privy

Customer Success Manager

Chicago, IL · Remote

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...

World Book

Customer Success Representative

Chicago, IL · On-site

Salary: $20/hour Customer Success Representative* Werelooking for a Customer Success Representative to build strong relationships with our digital customers, drive product adoption, and support ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

World Book

Customer Success Representative

Chicago, IL · On-site

$20/hr

Customer Success Representative* We're looking for a Customer Success Representative to build strong relationships with our digital customers, drive product adoption, and support renewal and growth.

Letter AI

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...

World Book

Customer Success Representative

Chicago, IL · On-site

$20/hr

Customer Success Representative* We're looking for a Customer Success Representative to build strong relationships with our digital customers, drive product adoption, and support renewal and growth.

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Privy

Customer Success Manager

Chicago, IL · On-site +1

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running ...

Yes Energy

Customer Success Manager

Chicago, IL · On-site

$80K - $95K/yr

Customer Success Manager Join the market leader in electric power data and analytics solutions. The electrical grid is the largest and most complicated machine ever built. Yes Energy's industry ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery manufacturers (OEMs) price smarter. Our pricing performance platform unifies market intelligence ...

Melio

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

We are looking for a Customer Success Manager to manage and grow relationships with a portfolio of industrial OEM customers. In this role, you will act as a trusted advisor, partnering with key ...

STG Logistics

Director, Customer Success

Bensenville, IL · On-site

$105K - $150K/yr

The Director of Customer Success is responsible for leading STG's customer growth strategy across the brokerage division. This role will focus on customer retention, account expansion, multi-modal ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

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All JobsCustomer Success JobsCustomer Success Jobs in Park Ridge, IL

Customer Success information

See Park Ridge, IL salary details

$32K

$81.7K

$137.8K

How much do customer success jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success in Park Ridge, IL is $81,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $97,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.
What are the most commonly searched types of Customer Success jobs in Park Ridge, IL? The most popular types of Customer Success jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Customer Success jobs? Cities near Park Ridge, IL with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Park Ridge, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,736 per year, or $39.3 per hour.

Customer Success Specialist

Customer Service Manager

Roselle, IL • On-site

$52K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Specialist – Roselle, IL
Pay: $52,000- $60,000
PTO, Medical, Vision, Dental, 401(k) Match
Join a growing manufacturer and distributor of premium audio products that has been delivering innovative headphone solutions to customers for over 15 years. Known for combining quality craftsmanship with cutting-edge technology, our products are trusted by retailers, businesses, and consumers alike.
You will play a key role in ensuring customers receive excellent service and support throughout the order and account management process, working closely with internal production, warehouse, and shipping teams to ensure smooth and timely fulfillment.
This position offers strong long-term growth potential within customer support and operations.
What You’ll Do 

  • Respond to customer inquiries across multiple channels regarding accounts, products, orders, and general service needs 
  • Build and maintain strong customer relationships by providing timely, professional, and solution-focused support 
  • Partner with internal teams (production, logistics, warehouse, and sales) to ensure customer needs are met efficiently 
  • Schedule product shipments in alignment with production batch releases and manage adjustments based on shipment timing changes or customer-requested modifications 
  • Monitor account activity and proactively identify potential issues, trends, or service gaps 
  • Support onboarding of new customers, ensuring accurate setup of account information and expectations 
  • Maintain and update customer records, communication history, and account notes within internal systems 
  • Assist with reporting, customer insights, and tracking key account metrics as needed 
     

What We’re Looking For 

  • Bachelor's degree is strongly preferred.  
  • 1+ years of experience in a manufacturing and distribution environment  
  • Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.