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Customer Success Jobs in Park Ridge, IL (NOW HIRING)

C. H. Robinson

Manager, Customer Success

Chicago, IL · On-site

$83K - $174K/yr

Robinson is seeking a Manager Customer Success to join our Robinson Managed Solutions (RMS) Customer Success team. In this role you will lead and inspire a high-performing Customer Success team ...

C. H. Robinson

Manager, Customer Success

Chicago, IL · On-site +1

$83K - $174K/yr

Robinson is seeking a Manager Customer Success to join our Robinson Managed Solutions (RMS) Customer Success team. In this role you will lead and inspire a high-performing Customer Success team ...

Meltwater

Customer Success Manager

Chicago, IL · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven ...

Reveal Brainspace

Customer Success Manager

Chicago, IL

$87K - $103K/yr

Customer Success Manager Reports To: Directorof CustomerSuccess Location:Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Trivium

Customer Success Manager

Chicago, IL · On-site +1

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Invoca

Customer Success Manager

Chicago, IL

About the Team Our Customer Success team is the engine behind long-term customer value at Invoca. We partner closely with our Healthcare customers - from multi-location provider groups and health ...

SPARETECH

Customer Success Manager

Chicago, IL

As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...

Orbus Inc

Customer Success Representative

Woodridge, IL · On-site

$21 - $25/hr

Orbus Customer Success Representative General Summary The Customer Success Representative at Orbus supports and grows some of our largest and most strategic customer relationships. This role delivers ...

DoorDash

Customer Success Specialist

Chicago, IL · On-site

About the Team The Customer Success Team at DoorDash's In-Store division is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals ...

Schedule Engine

Customer Success Manager

Chicago, IL

As the Customer Success Manager you will be responsible for developing customer relationships that promote retention and loyalty. Your job will be to work closely with customers to ensure they are ...

Notable

Customer Success Lead

Chicago, IL · On-site

$136K - $170K/yr

As a Customer Success Lead (CSL) for strategic accounts at Notable Health, you are the accountable owner of customer outcomes across some of our most complex and high-impact healthcare partnerships.

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join our Account Management team and own the customer experience for our SMB and Mid-Market accounts. In ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join our Account Management team and own the customer experience for our SMB and Mid-Market accounts. In ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Park Ridge, IL

Customer Success information

See Park Ridge, IL salary details

$32K

$81.7K

$137.8K

How much do customer success jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer success in Park Ridge, IL is $81,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $97,400.00 per year, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Customer Success roles often pay between $15 and $30 per hour, so earning $2000 weekly typically requires working around 67 hours at the higher end of this range. To increase earnings, professionals can develop strong communication and problem-solving skills, gain relevant certifications, and seek positions with performance-based bonuses or commissions, especially in SaaS or tech companies that value customer retention and upselling. Working efficiently and building expertise can help maximize income within a remote customer success environment.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a typical CSM salary?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may start at lower salaries, while those with specialized skills or in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions.

What jobs pay 4000 a week without a degree?

Customer Success roles typically do not pay $4,000 a week without significant experience or seniority. High-paying jobs that can reach this level without a degree often include sales, real estate, or specialized trades like certain construction or technical roles, but these usually require skills, certifications, or a strong track record rather than formal education. Most roles paying this amount are either commission-based or require extensive experience.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success is a role focused on helping clients achieve their desired outcomes with a company's products or services. It involves building relationships, onboarding new customers, providing support, and ensuring customer satisfaction to promote retention and growth. Professionals in this role often use CRM tools and require strong communication and problem-solving skills.
What are the most commonly searched types of Customer Success jobs in Park Ridge, IL? The most popular types of Customer Success jobs in Park Ridge, IL are:
What job categories do people searching Customer Success jobs in Park Ridge, IL look for? The top searched job categories for Customer Success jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Customer Success jobs? Cities near Park Ridge, IL with the most Customer Success job openings:
Customer Success jobs near you
Manager, Customer Success

Manager, Customer Success

C. H. Robinson

Chicago, IL • On-site

$83K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

C.H. Robinson rating

7.8

Company rating: 7.8 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

93rd of 356 rated logistics

Job description

C.H. Robinson is seeking a Manager Customer Success to join our Robinson Managed Solutions (RMS) Customer Success team. In this role you will lead and inspire a high-performing Customer Success team, driving growth, retention, and long-term value across strategic accounts. You will build trusted senior-level relationships while ensuring customers maximize the impact of our technology and services. In this role you will shape and execute a proactive, best-in-class Customer Success framework that enhances the end-to-end customer journey. You will translate customer insights into action-owning renewals, expansion, and continuous improvement-while developing top talent to meet evolving client needs.
In this role, you will engage with peers on-site four days a week in our Chicago Central office, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Strategic Business Planning:
  • Develop and execute customer-centric strategies, aligning resources to business priorities, and driving measurable outcomes
  • Lead a scalable Customer Success framework, delivering strategic business reviews, and fueling growth through cross-sell, upsell, and value-added services

Relationship Management:
  • Build and expand executive-level relationships, positioning yourself as a trusted advisor, and key partner to client success
  • Champion the voice of the customer through NPS insights, continuous improvement initiatives, and high-impact value delivery programs

Financial Management:
  • Drive organic growth by expanding services, increasing freight under management, and maximizing account value
  • Own global P&L performance, partnering with finance to deliver revenue targets, profitability goals, and accurate forecasting

Talent Management:
  • Attract, hire, and develop top-performing, diverse talent, building a strong pipeline to support business growth
  • Coach and empower teams through clear expectations, real-time feedback, and development opportunities that drive engagement and performance

Global Capabilities:
  • Align enterprise capabilities with customer goals, ensuring seamless execution of global strategies and standardized processes
  • Advocate for customer needs by influencing technology innovation, aligning cross-functional teams, and leading strategic initiatives across regions

QUALIFICATIONS
Required:
  • Bachelor's degree from accredited college or university
  • Minimum 5 years of related industry experience
  • Minimum 2 years of leading and managing teams
  • Ability to travel up to 35% (domestically and internationally)

Preferred:
  • Advanced proficiency in Microsoft Office Suite of programs
  • Knowledge of Supply Chain and/or Logistics industry
  • Experience in consultative and strategic sales
  • Strong negotiation and conflict resolution skills
  • Strong written and verbal communication skills, including experience presenting to internal and external key decision makers
  • Demonstrates skill of managing internal and external customer expectations
  • Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$83,400.00 - $174,160.00
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
  • Three medical plans which include
    • Prescription drug coverage
    • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

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