Customer Service Manager

Account Manager – Glen Ellyn, IL
Salary: $52,000.00 - $58,000.00 per year
For over 30 years, we have been a trusted leader in the watersports industry, specializing in high-quality, precision-engineered parts for jet skis, boats, and other watercraft. From the beginner thrill-seeker to the seasoned pro, we’ve been helping enthusiasts ride the waves and navigate the waters with confidence.
We are currently looking to expand our Customer Service Department and add an Account Manager to our team. In the role you will aid customers throughout the ordering process while working to build and maintain customer relationships.
Key Responsibilities:

• Establish and maintain strong, long-term relationships with existing customers.
• Serve as the primary point of contact for customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction.
• Collaborate closely with customers to understand their needs, provide product recommendations, and offer tailored solutions.
• Manage the order process from start to finish, ensuring accurate and timely entry of customer orders into our system.
• Coordinate with the production and logistics teams to ensure on-time delivery and product availability.
• Address any discrepancies, order changes, or issues promptly and effectively, ensuring a smooth order experience for customers.
• Monitor and track orders to provide customers with regular updates on order status and delivery timelines.
• Stay up-to-date on product developments, industry trends, and new technologies to provide the most relevant and current information to customers.

Qualifications:

• 1+ year of customer service, account management, or inside sales experience, ideally dealing with a technical product
• Bachelor’s degree preferred but not required
• Microsoft office experience
• Technical/Mechanical aptitude
• Ability to build and maintain customer relationships