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Customer Success Training Program Jobs in Crete, IL

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

... training, and client service. Our office is conveniently located in the heart of Chicago with easy ... Benefits and Perks including but not limited to: * 401k match program * Comprehensive health ...

Melio

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Meltwater

Customer Success Manager

Chicago, IL · On-site

$80K - $107K/yr

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at ... Conduct thorough onboarding and training sessions for new customers, facilitating seamless ...

Clockwork

Customer Success Manager

Chicago, IL · On-site

$60K - $80K/yr

Customer Success Manager Millions of companies fail each year because of poor financial management ... Regularly meet with new and existing users to provide product training and onboarding support.

Reveal Brainspace

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

... training, and client service. Our office is conveniently located in the heart of Chicago with easy ... Benefits and Perks including but not limited to: * 401k match program * Comprehensive health ...

Meltwater

Customer Success Manager

Chicago, IL · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ... Conduct thorough onboarding and training sessions for new customers, facilitating seamless ...

FourKites, Inc.

Customer Success Manager

Chicago, IL · On-site

$100 - $125/hr

From training your customers on the FourKites platform, to creating actionable goals for ways that ... option program. FourKites provides competitive compensation with stock options, outstanding ...

LinkedIn

Customer Success Manager

Chicago, IL · On-site

$78K/yr

Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management Preferred Qualifications: * Experience in recruiting, applicable ...

LinkedIn

Customer Success Manager

Chicago, IL · On-site

$78K/yr

Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management Preferred Qualifications: * Experience in recruiting, applicable ...

TalentFish

Customer Success Lead

Chicago, IL · On-site

$140K - $150K/yr

Direct Hire Overview TalentFish is casting a line for a Customer Success Lead (This role is ... Identify and close adoption gaps through workflow configuration, training, or creative use of ...

QAD

Customer Success Manager

Chicago, IL · On-site

Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement. * Monitor customer health, identify risks, and develop action plans ...

SPINS

Customer Success Manager

Chicago, IL · On-site

$75K - $80K/yr

Customer Success Manager - SMB Chicago, IL / Remote For over 20 years, SPINS has been a leader in ... Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

CodeHS

Customer Success Manager

Chicago, IL · On-site

$64K - $78K/yr

Customer Success Manager CodeHS is looking for a Customer Success Manager to help manage school ... Work with school administrators and other stakeholders to improve computer science programs ...

AlphaSense

Customer Success Associate

Chicago, IL · On-site

$70K - $85K/yr

CSAs help active users get value from the platform through support, training, and consistent ... You may also be offered a performance-based bonus, equity, and a generous benefits program. Base ...

Built

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

Customer Success Manager Chicago Hello, We're Built In Built In is the only recruitment and ... Guide customers through platform setup, training, and best practices to drive adoption, including ...

Nuna Inc.

Customer Success Director

Chicago, IL · On-site

$138K - $172K/yr

Your team Nuna's Customer Success team is helping transform how healthcare works for patients by ... Identify gaps and take action at the clinic and provider level Execute on Strategy and Program ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Crete, IL

Customer Success Training Program information

See Crete, IL salary details

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$45

How much do customer success training program jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer success training program in Crete, IL is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.18 per hour, depending on experience, location, and employer.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What job categories do people searching Customer Success Training Program jobs in Crete, IL look for?

The top searched job categories for Customer Success Training Program jobs in Crete, IL are:

What cities near Crete, IL are hiring for Customer Success Training Program jobs?

Cities near Crete, IL with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Crete, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $48,250 per year, or $23.2 per hour.

Customer Success Manager

Chicago, IL • On-site

Reveal
See more jobs at Revealexternal

$87K - $103K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Description
Job Description
Position: Customer Success Manager
Reports To: Director of Customer Success
Location: Chicago
Job Overview
The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities.
The ideal candidate has strong business acumen and empathy to place oneself in a "client's shoes," as well as demonstrated success within the eDiscovery or data forensics industries. Strong organization and time management skills are required to proactively manage and drive product adoption. Success criteria within the role will be tied to an ability to be a trusted client partner who can effectively identify and mitigate account risk and rally all levels of Reveal management to retain and ultimately increase our customers' usage of all Reveal products.
In this role, you will work closely with a highly collaborative team and have access to many colleagues who can help ensure timely and effective responses to clients. We operate on a mostly in office schedule, with team members working onsite four days per week with work from home Fridays. This role requires a regular in-office presence to support collaboration, training, and client service. Our office is conveniently located in the heart of Chicago with easy access to major public transportation lines.
Responsibilities & Duties
  • Work closely with clients to ensure successful onboarding onto the Reveal platform.
  • Ability to multi-task and proactively manage the needs of multiple accounts.
  • Communicate effectively with all levels of a customer's management team, instilling a sense of confidence in Reveal's ability to resolve application issues.
  • Understand customer health and proactively mitigate renewal risk.
  • Manage and drive customer escalations to completion.
  • Hold Quarterly Business Reviews with customers to discuss the relationship and gauge satisfaction.
  • Identify upsell opportunities to add revenue and employ strategies to drive additional product usage.
  • Track and report usage metrics and identify trends, risks, and opportunities.
  • Provide feature walkthroughs for the latest product releases.
  • Collaborate with internal teams to address customer challenges.
  • Establish and provide eDiscovery strategies and best practices using the Reveal platform.
  • Build and cultivate strong customer relationships.
  • Serve as the voice of the customer internally to influence the product roadmap and to ensure features meet customer needs.
  • Perform other duties as assigned to support team, department and organizational goals.

Characteristics
  • Driven, collaborative individual who is a team player.
  • Excellent organization and time management skills to handle multiple, competing demands.
  • Ability to quickly learn and understand technology.
  • Problem solver with strong attention to detail.
  • Excellent written and oral communication skills to manage expectations

Education & Experience
  • Bachelors' in technology (computer science, IT, etc.) or legal field (Paralegal, JD).
  • 3-5 years' experience in account management or consulting within eDiscovery, data forensics, or legal industry.
  • Reveal, Brainspace, ACEDS, or other eDiscovery certification(s).
  • Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology.
  • Prior experience in collaborating with and building strong relationships with clients.
  • Project Management experience and/or PMP certification preferred.

Benefits and Perks including but not limited to:
  • 401k match program
  • Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
  • Group Term Life Insurance and Voluntary Life Insurance option
  • Paid holidays
  • Paid vacation, sick, and personal days
  • FSA dependent care benefit
  • Childbirth recovery and bonding leave policies
  • Short and long-term disability benefits
  • Access to onsite gym and recreational area at our Chicago office
  • Friendly, collaborative, in-office work environment with ample opportunity for professional development.

For Illinois-based roles, the budgeted annual salary range is $87,550 to $103,000 plus participation in one of our sales commission plans. Compensation for this role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Hiring Policy
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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