ZipRecruiter

Log In

1

Customer Success Training Program Jobs in Florida

UpGuard

Customer Success Manager

Miami, FL · On-site

You will provide resources to your customers, including success plans, customer-specific training ... Own the social proof program: Run UpGuard's customer story pipeline end-to-end - selection ...

UpGuard, Inc

Customer Success Manager

Miami, FL · On-site

$90K - $100K/yr

You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls. * You will engage your customers early and frequently ...

Talent Voyager

Customer Success Manager

Tampa, FL · On-site

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... You will own the full client lifecycle - from onboarding through to program completion - driving ...

Melio

Customer Success Manager

Miami, FL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

Travel on-site (25-35%) to run business reviews, training sessions, and executive relationship ... Qualifications * 10+ years in Customer Success, Account Management, or a client-facing role at a B2 ...

Filtrous

Customer Success Manager

Saint Petersburg, FL · On-site

There's no running satisfaction-survey program, so Filtrous can't tell how happy customers are or ... How Success is Measured 10% quarterly increase in active customer count through onboarding and ...

Worth AI

Customer Success Manager

Orlando, FL · On-site

... Customer Success Manager who is passionate about helping customers achieve their goals using our ... Onboard new clients and provide hands-on training to ensure they can effectively leverage AI-driven ...

Q6 Cyber

Customer Success Specialist

Miami, FL · On-site

Customer Success Specialist We are looking for a Customer Success Specialist who is passionate ... or specialized training. Education & Engagement: Lead high-impact product demonstrations and ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

... Customer Success Manager who is passionate about helping customers achieve their goals using our ... Onboard new clients and provide hands-on training to ensure they can effectively leverage AI-driven ...

KnowBe4

Customer Success Intern

Clearwater, FL · On-site

As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of ... Attend all scheduled professional development events for the intern program * On the job training ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Manage both the strategic and tactical execution of customer programs, ensuring success from POC to ... Provide ongoing training, enablement, and best-practice guidance to customer teams. * Act as the ...

Altium Limited

Customer Success Manager

Orlando, FL · On-site

Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement. * Monitor customer health, identify risks, and develop action plans ...

New

Epiq

Customer Success Manager

Tampa, FL · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... You'll be the primary point of contact for your customers - guiding onboarding, training users ...

Humata Health

Customer Success Manager

Winter Park, FL · On-site

Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Full benefits package including unlimited PTO and 401k program with employer match * Growth ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site

... training across your book of accounts • Upsell and upgrade conversations -- identifying ... in SaaS customer success or account management with a demonstrable retention and renewal track ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

... training across your book of accounts • Upsell and upgrade conversations - identifying ... in SaaS customer success or account management with a demonstrable retention and renewal track ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Florida

Customer Success Training Program information

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Florida?

For Customer Success Training Program jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Florida look for?

The top searched job categories for Customer Success Training Program jobs in Florida are:

What cities in Florida are hiring for Customer Success Training Program jobs?

Cities in Florida with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you

Customer Success Manager

UpGuard

Miami, FL • On-site

Other

PTO

Re-posted 22 days ago

Job description

Who are we?
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn't just growth; it's a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren't just building another tool; we're defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
At UpGuard, our Sales team continues to be the engine of our growth, moving beyond simple transactions to become trusted architects of digital resilience. In an era where third-party risk is more complex than ever, we maintain a highly collaborative, consultative culture that puts the customer's security posture above all else.
Following a record-breaking 2025 where we shattered revenue targets and expanded our global footprint, we are entering 2026 with even greater momentum. We are seeking high-energy individuals who thrive in a fast-paced, AI-augmented sales environment. If you are hungry to sharpen your craft, possess a relentless desire to win, and want to sell a platform that is actively neutralising global cyber threats, we want to talk to you.
Why are we hiring this role?
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you'll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you do?
  • You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
  • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
  • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
  • Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
  • You will translate your customer's requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
  • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
What will you bring?
  • 2+ years' experience in customer success, project management or account management.
  • An understanding of cyber risk management or risk management frameworks.
  • Experience with supporting and building customer relationships in a scalable manner.
  • Ability to cover a book of business with on Eastern Time or Pacific Time.
  • Highly organized with the ability to update existing documentation and document new processes.
  • High-level of proficiency in the English language, both written and spoken.
  • The ability to work cross functionally with many internal groups and be a team player.
  • Curious and willing to learn.
What would give you an edge?
  • Experience with a CRM, such as HubSpot or Salesforce.
  • Experience in Customer Success tools, such as ChurnZero or GainSight.
  • Experience in cyber risk management or risk management.
  • Understanding of Cyber Security best practices.
  • Basic/working knowledge of APIs.
  • Experience conducting training sessions.
Where does this role fit in?
The Brand Marketing Manager drives UpGuard's brand within a dedicated, cross-functional brand and platform stream. You are responsible for building and protecting the brand - defining how UpGuard shows up, sounds, and is understood in the markets - and then coordinating the team and programs that bring it to life.
Working at the nexus of your core stream (PMM, Content, Creative, Research) and UpGuard's Shared Services (Paid Search, PR, Web, Email, Social, Analytics, SEO), you turn brand and platform strategy into consistent, high-impact execution that grows brand awareness, authority, and pipeline. You set the direction and standard for the brand, and you have the project management muscle to make sure the work ships - on time, on message, and on brand.
What will you do?
  • Build the brand: Define and steward UpGuard's positioning, narrative, tone, and visual identity across every touchpoint, ensuring a unified brand story from thought leadership and case studies through to event promotion and web.
  • Build and maintain the editorial calendar: Own a year-round editorial and campaign calendar that plans brand, thought leadership, case study, and event activity ahead of time - giving the stream and shared services a single, forward-looking view of what ships when, and keeping the brand's output consistent and coordinated across the year.
  • Bring the platform narrative to life: Develop campaign themes that position UpGuard as a comprehensive platform solution, shifting the customer conversation from "solving a single problem" to "adopting a complete cyber risk ecosystem."
  • Lead brand & platform thought leadership: Partner with the Research, PR, Content and Social team to package and distribute proprietary insights and data-driven narratives that position UpGuard as the definitive authority on cyber risk.
  • Own the social proof program: Run UpGuard's customer story pipeline end-to-end - selection, production, and distribution - working with customers. Directing writers and creative to a consistent, premium standard that reinforces the platform narrative.
  • Drive brand event lifecycle promotion: Develop comprehensive promotional playbooks for in-person and virtual events (Summit), focusing on high-impact pre-event promotion to drive registrations and strategic post-event content to maximize the reach and longevity of every session.
  • Integrate Shared Services: Act as the stream's liaison with all shared services (Social Media, Analytics, Marketing Tech, Paid Search, Email, and SEO) to ensure stream-produced assets are deployed effectively and tracked accurately across all channels.
  • Measure what matters: Own brand and campaign performance reporting - defining KPIs across both brand health (awareness, authority, share of voice) and pipeline, interpreting results, and providing regular, actionable updates to the stream and leadership.
What do we need from you?
  • Brand-building expertise: 5+ years building and running brands in a high-growth B2B SaaS or Cybersecurity environment - defining positioning and narrative and holding a brand together across channels, not just executing campaigns against someone else's brief.
  • AI fluency: A proven ability to use AI tools for campaign ideation and execution - you know when and how to best use them to move faster and sharpen the work, and when the human judgment and brand craft still need to lead.
  • Coordination & delivery: A proven ability to act as the "connective tissue" between creative, research, content, and demand gen teams, managing complex timelines and multiple programs without compromising brand quality.
  • Brand narrative & editorial judgment: An exceptional eye for brand consistency and the editorial judgment to brief and direct writers so that disparate activities - from thought leadership to case studies to event promos - roll up into one unified brand story.
  • Thought leadership orchestration: Experience partnering with technical research teams and PR functions to translate complex data into compelling, market-leading campaigns.
  • Integrated campaign experience: A track record leading multi-channel brand and platform campaigns focused on awareness, authority, and pipeline generation.
  • Analytical mindset: Comfort using marketing automation (HubSpot/Salesforce) and attribution tools to measure brand and campaign impact and refine tactics based on results.
What would give you an edge?
  • Cybersecurity industry depth: Direct experience marketing to CISO, IT Manager, and Risk Management personas within the TPRM or Attack Surface Management space.
  • PR & media savvy: Experience working alongside PR agencies or internal comms teams to turn proprietary research into mainstream media headlines or industry reports.
  • Multimedia content production: A strong instinct for visual storytelling, with experience briefing video and design teams to create "premium-feel" assets that stand out in a crowded B2B landscape.
  • Advanced HubSpot/Salesforce skills: Technical proficiency in campaign reporting and attribution dashboards.
What's in it for you?
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer's leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
  • Health Insurance: Access to comprehensive coverage.

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, please note, at this time, we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.
Before starting work with us, you will need to undertake a national police history check and reference checks. Also, please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

Apply