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Customer Success Project Manager Jobs in Texas (NOW HIRING)

Island Company

Customer Success Manager

Coppell, TX · On-site

Project management experience, including developing project plans and stakeholder status reporting ... Experience with customer success platforms such as Planhat or Gainsight. * Experience with software ...

AxisCare

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Strong project management and organizational skills, with the ability to prioritize and manage ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Strong project management and organizational skills, with the ability to prioritize and manage ...

Axis Care

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Strong project management and organizational skills, with the ability to prioritize and manage ...

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation. * Business Process Improvement ...

ARM

Customer Success Manager

Austin, TX · Hybrid

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and ... Project Management, Applications Engineering, or Strategic Program Management or related technical ...

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

$100K - $125K/yr

Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation. * Business Process Improvement ...

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

$100K - $125K/yr

Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation. * Business Process Improvement ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Texas

Customer Success Project Manager information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do customer success project manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success project manager in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Texas?

For Customer Success Project Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Texas look for?

The top searched job categories for Customer Success Project Manager jobs in Texas are:

What cities in Texas are hiring for Customer Success Project Manager jobs?

Cities in Texas with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $77,387 per year, or $37.2 per hour.

Customer Success Manager

Island Company

Coppell, TX • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 22 hours ago

Job description

Description
Island is the ideal environment for enterprise work - security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, giving organizations universal visibility and control while delivering a fast, fluid, beautifully simple experience to users. It's not just a better way to secure work. It's a better way to work.
Backed by Coatue Management, Insight Partners, Sequoia Capital, and others, and trusted by some of the largest enterprises on the planet, Island is redefining what the modern workplace can be.
Recent Awards:
2026 - #28 + ONLY DFW Company on the CNBC Disruptor 50 List
2025 - #1 in LinkedIn's Top Startups of 2025
2025 - #6 in the 2025 Dallas 100™ Entrepreneur Awards
2025 - Forbes Cloud 100
We are looking for a passionate and experienced Customer Success Manager to join our North America team. This individual will work closely with our key strategic customers to ensure the successful deployment of our enterprise browser, achievement of business goals, and full adoption of our platform by end users.
Role Overview
As a Customer Success Manager at Island, you will manage an assigned portfolio of customer accounts alongside an Account Executive and a Systems Engineer (SE).
You will help customers thrive by understanding their needs, providing tailored solutions, and driving the successful deployment and adoption of the Island browser through a proactive approach. Your goal is to ensure customers receive the highest level of service and support while building strong, long-lasting relationships and advocacy. You will help customers achieve their business objectives, fostering new use cases and identifying expansion opportunities across product modules and additional users.
You will also play a key role in defining and evolving what customer success means at Island - identifying areas for improvement and rolling up your sleeves to propose and build frameworks, templates, and processes.
This role will be based in our Dallas/Coppell headquarters, with some customer travel as required.
What You'll Do
  • Serve as the main point of contact for clients, addressing their needs and ensuring satisfaction throughout their customer journey.
  • Develop and maintain strong relationships with stakeholders ranging from C-level executives to technical subject matter experts and project managers, understanding their business goals and challenges.
  • Provide proactive support and guidance to help clients maximize the value of Island.
  • Ensure technical support issues are appropriately managed in collaboration with Support and SE teams.
  • Conduct regular check-ins and business reviews to ensure clients are on track to meet their goals.
  • Collaborate with internal teams, including Sales, Research & Development, Marketing, and Support, to deliver a seamless and comprehensive customer experience.
  • Work independently with a proactive approach while adhering to established performance metrics and runbooks.
  • Identify opportunities for upselling and cross-selling additional products and services.
  • Monitor client usage and engagement, providing insights and recommendations to drive further product adoption.
  • Manage onboarding, training, and enablement across different user personas to ensure smooth transitions and successful adoption.
  • Address and resolve client issues in a timely and effective manner.
  • Collect and analyze feedback, including feature requests, to drive continuous product and service improvement.
  • Identify renewal risk and collaborate with internal teams to develop remediation plans.
What You Bring
  • Bachelor's degree in Computer Science, Business, or a related field.
  • 2-10+ years of proven experience in customer success, preferably in the software industry, working in a high-touch or mid-touch model with fewer than 20 accounts per CSM.
  • Project management experience, including developing project plans and stakeholder status reporting.
  • Understanding of cybersecurity principles.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
  • Excellent problem-solving and analytical skills.
  • Ability to manage multiple clients and projects simultaneously.
  • A proactive, results-oriented mindset.
  • Exceptional follow-through, with strong attention to detail and execution.
  • Ability to work independently and collaboratively within a team.
  • Proficiency with CRM software such as Salesforce.
Preferred Experience
  • Experience with customer success platforms such as Planhat or Gainsight.
  • Experience with software development lifecycle tools such as JIRA.
  • Knowledge of network security, end-user experience, and operational IT processes.
  • Familiarity with IT support tools and ticketing systems.
  • Ability to clearly discuss and demonstrate how you've been trained on a technology and applied it to solve real-world problems.
What We Offer
  • 100% covered medical, dental, and vision benefits for employees starting on day 1, with 85% covered for dependents
  • Discretionary Time Off (DTO)
  • 401K with 4% company match
  • Paid parental leave policies
  • Daily catered lunch in our Coppell HQ
  • 24/7 access to Cypress Waters gym facilities

Island is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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