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Customer Success Program Jobs in Brea, CA (NOW HIRING)

Compass

Customer Success Manager

Los Angeles, CA · On-site

$28 - $31/hr

As a Customer Success Manager, you are the first person our customers meet when they join Compass ... programs, assisting with marketing requests, and more. You are passionate about your customers and ...

Compass

Customer Success Manager

Los Angeles, CA · On-site

$28 - $31/hr

As a Customer Success Manager, you are the first person our customers meet when they join Compass ... programs, assisting with marketing requests, and more. You are passionate about your customers and ...

Wayvia

Senior Customer Success Manager

Irvine, CA · Remote

$90K - $105K/yr

The Senior Customer Success Manager partners with our customers. Reporting to the Manager of ... Wellness programs Location: This is a remote position open to candidates based in the United States.

New

LettrLabs

VP of Customer Success

Los Angeles, CA

This leader will unify our Customer Success organization (Customer Success Managers, Customer ... Build a Voice of Customer program -- case studies and customer proof points -- that fuels marketing ...

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Strong program management capability across cross-functional stakeholders. * Willingness to travel ...

Karbon

Senior Customer Success Manager

Los Angeles, CA · On-site

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Strong program management capability across cross-functional stakeholders. * Willingness to travel ...

Convoso

[Remote] Customer Success Manager

Los Angeles, CA · On-site

$75K - $90K/yr

At Convoso, we believe great Customer Success Managers don't just support customers, they empower ... Your birthday off * 401k program with generous company match * No cost Employee Assistance Program ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Jobs in Brea, CA

Customer Success Program information

See Brea, CA salary details

$11

$25

$49

How much do customer success program jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer success program in Brea, CA is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

What are popular job titles related to Customer Success Program jobs in Brea, CA?

For Customer Success Program jobs in Brea, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Brea, CA look for?

The top searched job categories for Customer Success Program jobs in Brea, CA are:

What cities near Brea, CA are hiring for Customer Success Program jobs?

Cities near Brea, CA with the most Customer Success Program job openings:

Customer Success Program jobs near you

Customer Success Manager

Compass

Los Angeles, CA • On-site

$28 - $31/hr

Full-time

Posted 15 days ago

Compass Real Estate rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 202 rated real estate companies

Job description

As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers and delivering a world class experience.

Please note: this role is 100% in-office in our Brentwood, CA office (11601 Wilshire Blvd).

At Compass You Will:

  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
  • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
  • Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

What We're Looking For:

  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • Previous experience in real estate a plus
  • Previous experience with live or virtual training a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
  • Passion for supporting and serving agents trying to grow their businesses
  • The ability to establish credibility with key agent decision-makers and influencers
  • Great listening skills, connects well with others, and is empathetic of the customer's pain points
  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • Skilled communicator with great interpersonal skills, ability to build and manage relationships
  • Meticulous attention to detail, highly organized
  • Strong creative writing skills and eye for design
  • Ability to work in the office during standard operating hours
  • Ability to lift up to 25 lbs

Compensation: The expected base pay for this position is $28.00 - $31.00 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.

What Compass Real Estate employees say

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