Customer Success Program Manager Jobs in Saint Albans, VT

Norsk Titanium is hiring a Program Manager for our NY-based additive manufacturing site!

Who is Norsk Titanium? What do we do? If you haven't heard our name in passing before, you will soon. Norsk Titanium is pioneering a new era of on-demand metal additive manufacturing that will revolutionize the raw material supply chain. We are the world's first and only OEM qualified supplier of additively manufactured structural titanium components. Our focus doesn't stop at the aerospace industry. Our unique RPD™ process may be applied in the defense, space, oil and gas, and industrial markets. Our team is small, but our goals are big. Norsk Titanium scientists, engineers, and employees around the world are truly responsible for the future of metal; You could be part of the next industrial revolution!

What will Norsk Titanium do for you? At Norsk Titanium, we are committed to mutual growth and success. Our innovative team provides training and mentorship from global subject matter experts. We are committed to our employees: mind, body and soul. As such, we benchmark our benefits annually to ensure we offer industry leading benefits. Our compensation and benefits structure has been developed to attract the best and brightest in the industry. We offer both short-term (bonus) incentive plans and long-term (stock option) incentive plans, tuition assistance for continuing education, gym memberships, a generous 401k plan with Day 1 vesting and much more.

With NTi, you aren't a number, you're a valuable team member!

The Program Manager supports Norsk Titanium's engineering and manufacturing operations by performing metallographic and materials testing, analysis, and documentation. This role plays a key part in ensuring material quality, supporting customer qualifications, and maintaining robust laboratory standards within a regulated manufacturing environment.

Key Responsibilities

• Manages assigned U.S. Navy, Department of Defense and related programs in alignment with customer requirements, contractual commitments, and company objectives
• Serves as the primary point of contact for program-related matters with U.S. customers and relevant internal stakeholders
• Leads program plans, schedules, milestones, cost, and technical performance - tracking progress, identifying and mitigating risks and issues, driving closure on open actions, and escalating to management as needed
• Coordinates internal stakeholders across engineering, operations, quality, supply chain, finance, commercial, and product management to ensure alignment and timely resolution of issues
• Ensures contract deliverables, reporting requirements, and customer commitments are tracked and completed on time and in accordance with contractual requirements while driving a customer-centric culture
• Prepares and presents program status, reviews, reports, and decision support materials to customers and internal management

Qualifications

• Bachelor's or Master's degree in engineering, business, program management, or a related field; PMP, DAU, or DAWIA certification preferred
• 5+ years of program or project management experience in defense, aerospace, or government contracting, including demonstrated experience managing U.S. Navy, DoD, or U.S. Government customer programs
• Strong knowledge of program execution in a government contracting environment, including statements of work, deliverables, customer reviews, and change management
• Experience leading cross-functional teams in manufacturing, engineering, aerospace, defense, or other complex product delivery environments
• Knowledge of quality and compliance frameworks relevant to aerospace and defense environments, such as AS9100 or ISO9001, preferred
  

Additional Requirements

• Strong leadership, organizational, and execution skills with the ability to drive accountability across cross-functional teams
• Excellent written and verbal communication skills, including the ability to brief customers, executives, and technical stakeholders as appropriate for the audience
• Strong analytical, problem-solving, and decision-making skills with attention to detail
• Ability to manage multiple programs and priorities simultaneously in a highly regulated, deadline-driven environment
• Demonstrated ability to build trusted relationships with customers, internal stakeholders, and external partners
• U.S. Person status required due to access to exportcontrolled technical data (ITAR)
• Ability to meet the physical demands of the role, with reasonable accommodations available

Please refer to the attached Job Description for full role details.

Norsk Titanium is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to HR_US@norsktitanium.com or call (518) 324-4010 and let us know the nature of your request and your contact information.

Anticipated Hiring Timeline: Immediate
Relocation: Available
Remote Work: NY only
Sponsorship: Unavailable

Norsk Titanium is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Not ready to apply?
Submit your information for future consideration at Careers@Norsktitanium.com