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Customer Success Program Manager Jobs in Queens, NY

Harvey

Enterprise Customer Success Manager

New York, NY · On-site

$160K - $185K/yr

Role Overview As an Enterprise Customer Success Manager, you'll play a critical role in guiding our ... Success program, building out best-in-class playbooks and processes. * A collaborative work ...

Akraya

Customer Success Manager:

Manhattan, NY · On-site

$50 - $55/hr

Digital Marketing Strategy (advanced), SaaS Solutions (advanced), Program Management (advanced ... Develop and implement customer vision and success plans. Serve as the primary point of contact for ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $100/hr

Deliver customer training and enablement programs * Ensure smooth transitions from implementation ... customer success management * Help customers operationalize best practices within Themis Product ...

SupportFinity™

Manager, Customer Success

Manhattan, NY · On-site

$125 - $150/hr

Manager, Customer Success Locations NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us SS&C ... Your Future: 401k Matching Program, Professional Development Reimbursement * Work/Life Balance:

MillTech

Customer Success Manager

Manhattan, NY · On-site

$125 - $150/hr

... programs and is now trusted by some of the world's largest institutions. In 2026, MillTech ... As a Customer Success Manager, you will report to the Head of Customer Success and take ownership ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

Melio

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York City Customer Success Manager Location: Hybrid in New York City ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

PEX

Customer Success Manager

Pelham, NY · On-site

$100 - $125/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...

Krea

Founding Customer Success Manager

Manhattan, NY · On-site

Founding Customer Success Manager We're looking for a Founding Customer Success Manager to help our ... Program manage webinars and workshops in partnership with our creative leads, from planning content ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Queens, NY

Customer Success Program Manager information

See Queens, NY salary details

$33.9K

$86.7K

$146.1K

How much do customer success program manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success program manager in Queens, NY is $86,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Queens, NY?

For Customer Success Program Manager jobs in Queens, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Queens, NY look for?

The top searched job categories for Customer Success Program Manager jobs in Queens, NY are:

What cities near Queens, NY are hiring for Customer Success Program Manager jobs?

Cities near Queens, NY with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Queens, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $86,675 per year, or $41.7 per hour.

Enterprise Customer Success Manager

Harvey

New York, NY • On-site

$160K - $185K/yr

Full-time

Re-posted 7 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
As an Enterprise Customer Success Manager, you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
What You'll Do
  • Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product.
  • Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
  • Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
  • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
  • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
  • Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
  • Travel may be required from time to time, including visits to customer office locations and company offices.

What You Have
  • Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
  • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
  • Team players described as committed, collaborative and proactive with a team-first mentality.

What We Offer
  • A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
  • An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
  • A collaborative work environment that promotes growth, learning, and development.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
#LI-JL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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