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Customer Success Program Manager Jobs in Miami, FL

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Truv

Customer Success Manager

Miami, FL · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... Create and deliver training programs for customer teams. * Be part of the pooled model to answer ...

Truv

Customer Success Manager

Miami, FL · Remote

$80K - $100K/yr

We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... Create and deliver training programs for customer teams. * Be part of the pooled model to answer ...

Influur

Customer Success Manager

Miami, FL

We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

Influur

Customer Success Manager

Miami, FL · On-site

We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

Influur

Customer Success Manager

Miami, FL · On-site

We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

U.P. Shop

Senior Customer Success Manager

Miami, FL · On-site

Senior Customer Success Manager Miami, Austin Overview of the Role We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as ...

Upshop

Senior Customer Success Manager

Miami, FL · On-site

As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned strategic customers to develop long-lasting relationships with our most valuable customers. This ...

Reeco

Senior Customer Success Manager

Miami, FL · On-site

Senior Customer Success Manager Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. While hotels are all about luxury and convenience, their operations are ...

Meltwater

Customer Success Manager II

Miami, FL · On-site +1

$80K - $108K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Manager II , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

Meltwater

Customer Success Manager II

Miami, FL · On-site

$80K - $108K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Manager II , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Miami, FL

Customer Success Program Manager information

See Miami, FL salary details

$31.1K

$79.4K

$133.9K

How much do customer success program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success program manager in Miami, FL is $79,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $94,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What are popular job titles related to Customer Success Program Manager jobs in Miami, FL?

For Customer Success Program Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Miami, FL look for?

The top searched job categories for Customer Success Program Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Success Program Manager jobs?

Cities near Miami, FL with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,446 per year, or $38.2 per hour.

Customer Success Manager

Trivium

Miami, FL • Remote

$3.5K - $7.0K/mo

Full-time

Re-posted 19 days ago

Job description

Customer Success Manager (CSM) - Remote

Location: Remote - US, UK or Canada (native-level American English - mandatory)
Salary: $3,500-$7,000 per month, based on experience
Employment Type: Full-Time

Key Responsibilities
  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Requirements

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us
  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.

Apply